Went into Cabezon Storage this morning and encountered Joseph. He was EXTREMELY helpful and…read moreknowledgeable about the size of storage unit I was needing. He took us to see the unit and it was the cleanest storage unit I have ever seen. Rented on the spot! With his GREAT attitude, knowledge and the spotless unit I would be a fool not to go ahead and rent it. Thank you Joseph for starting my Saturday off on a very positive note!

Very clean and helpful. Joseph and Angelita were very friendly! it was easy to get a unit in no…read moretime.

Fantastic service! Great to work with! Robin was very understanding and fantastic to talk to and…read morework with.

Great service, easy setup, good access to facility, very knowledgeable for unit needed for your…read morestorage needs

We dropped our rental truck and trailer off here after a very long move. Donavan checked the…read moreequipment in quickly and gave me a choice of email or printed receipt, which I appreciated. I couldn't help but notice that the entire facility is immaculate. There were a couple of other customers there as I returned my equipment, and everyone was met quickly and helped very efficiently. But where this place really impressed me with their customer service was when my daughter discovered she'd lost some of her video game cartridges and wanted to look in the truck. I spoke with Sabrina on the phone, and she went above and beyond, checking the lost and found as well as looking in the cab of the truck for them. When I asked if my daughter could come in and look too, she said no problem. When we arrived, Dean got us the keys for the truck and again, went above and beyond, helping my daughter search for her lost property. We didn't find them, but my daughter has peace of mind knowing that she did all she could. We both really appreciate everyone here being so kind, courteous, and helpful.

Over $2,000 In Damages to my Brand New Truck…read more I brought my brand new Hyundai Santa Cruz in for a trailer hitch and wiring. Because I wanted to make sure everything went smoothly, I went into the store a week before the scheduled install date and talked to the installer, reviewing the wiring and connector I needed. I guess I should have been forewarned when he began searching on YouTube to find installation videos for my vehicle. U-Haul's website showed that they had installed hitches and wiring on this model truck prior. I got a call about 4pm, the day of the install. I was told that my hitch was complete but the wiring was not working and I'd have to bring my truck to Hyundai to have them sort it out. When I arrived, I was given some convoluted information about a couple of wires that weren't powered, and that Hyundai probably did that on purpose so that they would get the revenue for doing all of these installs. That's a paraphrase of exactly what I was told. While irritating, I just wanted to get out of there. They ran my credit card for the entire amount, including the non functioning wiring harness and labor....which I didn't realize for a few minutes. I went outside to start my truck and was greeted by every single warning light on the dashboard lit up and a message that I had 9 safety system failures and 24 communication system failures. The truck would not go out of first gear and was unable to be driven. The thing that struck me most was that no one at U-Haul said a word about this to me. They clearly drove the truck from the garage and parked it outside. They clearly knew they had done some some major damage to it. They clearly knew that every single warning light on the dashboard lit up was a bad thing.... But they said nothing. It seemed to me that they hoped I would just go away. No one offered to contact the Dealer's service department and have the vehicle towed. No one offered to get me a ride home. No one offered to set up an appointment at Hyundai so the damaged caused by U-Haul would be repaired. They just wanted me to take their problem and go. I had to insist that they contact a towing company and get my truck to the dealer the next morning. I had to set up the service appointment myself. I had to insist that they remove the charge for their wiring harness and labor to install it. I had to find a ride home. I had to do everything while they stood there, hoping I'd just somehow leave. In the end, the service department my dealership found that their installer had cut one wire under the dashboard and scraped the insulation off another, shorting out multiple systems in my brand new, 400 miles on the odometer, truck. In addition, they gouged one of the trim panels under the dashboard, probably hoping I wouldn't notice. Every single electrical system under the dash had to be tested to find out where the issue was. I was without my truck for a total 11 days before I finally got it back. The bill for repairs was over $2,000. I dropped off a brand new vehicle to U-Haul and got back one with a major electrical system repair that will now show up on every vehicle history report that's ever run on this truck. My truck is permanently devalued from their shoddy installation. This was one of the most inept and impotent customer service efforts that I've ever experienced. I have nothing positive to say about U-Haul. If zero stars was an option for this review, that's what I'd give. When a customer has a problem with work that you've done, they need your absolute best response. What I got was U-Haul's worst. I'll never patronize this company at any location ever again. I suggest you read through all of the reviews you can find before you do as well.

I met with Justin and I wasn't sure what size I needed. He was so accommodating and he showed me 2…read moredifferent sizes. Turns out I needed a bigger one that I thought! He took care of all the paperwork and made everything so easy and fast. I got my keys and I'm moving from another storage unit place. The office is nice and clean and I was very impressed with it all. With all of the cameras and security gate I feel that my items are safe.

Just signed up last week and couldn't be happier with the cleanness of the facility and…read moreprofessional people in the front!

Very friendly, professional staff. Very clean storage units. I know my belongings are safe…read more Recommend to anyone who is looking for a storage unit.

Staff was very professional and helpful. Inventory and options were plenty. Pricing was fair. Pick…read moreup and after hour return options were very convenient. I was grateful for the available ready to use options in the truck like the blanket for securing and cushioning item (I did not use), and the hand truck/dolly (which I did use). I would recommend this location and also use them again.

I was lied to at the Rio Rancho, NM U-Haul. I am relocating and asked if my vehicle could tow a…read moresmall trailer. They told me yes (2021 Toyota Corolla). I also specifically asked them how many pounds of personal items can I put in the Trailer - JUST personal items. I was told 900 pounds. I asked the same question numerous times to be sure I could put 900 pounds in the trailer. Well they flat out lied to me. After I paid $526.20 to put a hitch on my vehicle I found out I can only put 400 pounds in the trailer. This isn't enough and now days before I'm supposed to leave and out over $500 I have to find alternative methods to move. I would NOT use this facility every again. They are liars and just want your money

Great location at a reasonable price. Very clean and well maintained storage units. Misty was very…read morehelpful and professional. Answering any questions I had. Highly recommend this location.

Misty runs a beautiful place. She is attentive to her customers, I had a couple of dates that kept…read morechanging as I was moving in to my home...Misty assured me that all was fine and assisted me in every way she could to minimize anxiety. She's the best!