Ordered online pure paint and called to see if I could change that to creamy instead since I was afraid pure white would be too white for what I was going for. Anna told me she would not be able to since the colors in each are too different. So I asked her if she could cancel the order. She replied you can do that online but I'll just let them know you won't be picking this up. I replied with a thank you. Couple hours go by and I get a call saying she was able to figure out a way to get me the creamy color I wanted by trying something she learned over the years. That's what you wanted right? I told her that's awesome yes that's what I want. She told me she compared it to the color and it matched. I pick it up and I feel PLAYED!! That is pure white in that gallon of paint and all she did was print out a paper and called it creamy with a dot of paint on the top of creamy! Anna I know you are the manager I know you need to meet quotas to get bonuses but this is not the way to go about it. It's deceitful and plain wrong! Now I have an expensive gallon of paint that I don't even want. And I can't even return it per the label. I hope she never does this to anyone else but be warned to not take their word for it. Don't do what I did. read more