I am amazed by this store! Valerie was most helpful with me and she deserves a raise. It's because…read moreof her that I plan to return when I'm ready to paint the other rooms of my home. I also observed her with her coworkers and she helped them out! Seriously, she deserves a raise! Outstanding service with a guaranteed customer return. I can't wait to show her the before and after photos of my sons room.

I bought some paint from Sherwin-Williams in Ventura, I brought it home open the can and I stirred…read moreit, it is blue and there was white in it and I stirred real good and I started to paint and the paint kept coming out blue and white and this is not supposed to happen I had to keep going over the blue because the white would show, I called the store and they claim because of the humidity this would happen and I don't agreed, I pay so much for this paint and I expected your brand to be of high quality because it is Sherwin Williams and so expensive . I would like to get my money back.

Dionne is the Name of the employee help me this morning, He did a terrible service I got some paint…read moreand tapes, I told her I'll would like to pay Separate some items , the issue started when I pay the paint She received a call and Start Help Another customer,When she didn't finish with me, i waiting like 3 to 5min , and decided to Leave just with my paint and left the rest of the items wants to buy it,, I told her I want to shake my Paint but obviously she didn't take care of me , she was busy help a phone call when she didn't finished with me, bad experience on this Store isn't the first time, that's why I prefer other Paint Brand over Dunn Edward's especially this location Van Nuys and Sepulveda

Any place that doesn't want you calling, doesn't want your business…read more Why would I drive across town just to find out they don't have what I need, or are closed for a holiday that some recognize and some business do not? I bought paint there and lots of it. Seems I should be able to call to see if they can make me some more touch up paint of the same exact color. But if the only phone number they make available is one that will not provide you the option to talk with someone (and make it obvious), then they are essentially saying they don't care about your business.

Paint and materials at a very reasonable price, nice staff excellent service, can definitely…read morerecommend

Excellent customer service. Jorge Is knowledgeable and professional. I highly recommend Vista…read morepaint.

Inconsistent paint and poor customer service - stay away…read more I ordered a gallon and two quarts of Portola paint for a project at home. Their website and labels emphasize "handcrafted" and "batch-mixed" for consistent color, so I expected everything to match. Unfortunately, the two quarts were noticeably different from the gallon right out of the cans. The color variation was clear on the wall and made the whole area look patchy and uneven. I called customer service and spoke with a representative named Dolce. She told me it was my responsibility because it "has to be batch-mixed" and basically blamed me for not knowing that. After some back-and-forth they did refund the paint, which I appreciate. The problem is that the refund doesn't fix the real issue: I now have to repaint the entire wall, hire help, and spend more time and money trying to find a color match that actually works. The hassle and extra expense are significant. For the premium price they charge, I expected much better consistency and support. I won't be buying from Portola again.

Ordered a sample of paint from them. They charged me $17.00 to ship it from So Cal to Nor Cal PLUS…read more$3.00 INSURANCE! I quickly tried to cancel when I saw the shipping they added, but they said it was too late (I called within minutes). It took FOUR business days to arrive. Farrow & Ball shipped me their samples from CANADA in less time and did not charge me a shipping fee. That is whose paint we shall be using! It was dreadfully sneaky for Portola to not disclose their $20.00 shipping and mandatory insurance fee BEFORE placing the online order. UPDATE: PORTOLA LIED in their response about disclosing the outrageous shipping cost! I would NEVER have paid such an outrageous sum to ship from So Cal to Nor Cal! And to MAKE ME pay MORE for THEIR REQUIRED insurance was added insult upon injury! Never again will I order from them, and I will make sure to warn others to avoid them like the plague. Shifty business.

I went in and I got excellent customer service by J. J meet me head on answered all my questions…read more Javier whipped up the exact colors I desired. I highly recommend their services and quality of plaster. Professional, fast service, and quality.

I was so impressed that they could customize colors and put them in spray cans. .. I don't have…read moreanything else to say except for that I need to have 85 characters in order to complete this review so I hope that's enough or I'll just delete it. Silly rules. lol

We have been looking for a toilet seat for my bathroom, since it was very old, all raggedy,…read morescratches here and there and broken. Twice, I almost fell in the toilet. Even though it's my landlord's job, when one doesn't comply, you take the matter into your own hands and take action. I had told my son to go to this Ace Hardware store and look for a nice, new, white toilet seat. So, he went yesterday around 5pm, and was helped by a very nice employee. He can't remember his name. Ace has always been our go-to hardware store. Too bad they close early. We have one in Studio City, but the prices and selection were not vast and were a bit pricy. It truly varies from one location to the next. They also have sale/discounted items every now and then. So with that being said, he bought a new toilet seat. Exactly what I had in mind. White, comfortable and new. Not too comfortable, or else I would fall asleep on it:-)) Not joking. I was even thinking to get the one that is soft and has a cushion. Store was very clean, well organized according to their items and also fully stocked. All he paid was $42.00, not including tax. They have many other appliances for gardening, home, and also a nursery. I can go on and on and on. I am a loyal customer of Ace, and we have bought a lot of stuff form them for our house in the past. So now, I can sit on this toilet without thinking that I am going to fall in it. Thank you all Ace Warehouses. For your dedication, loyalty and great customer service. They have parking, accept most credit cards, and don't know if they have restrooms or not.

Ok I love Ave Hardware!! They have everything you need. Though the prices are pretty high it's very…read moreconvenient and not as busy so you can always find what you are looking for here. Today, I was looking for metal clothes, hooks for clothes and I was able to find them. Thanks to Employee Fernando. He helped my mom and I out of what we exactly needed and what was best for our use. The store is clean and fully stocked. Easy to find what you need and great service!! Not busy which is good too. Busy location because of the shopping center, but easy to shop here. I recommend Ace for your supplies and tools. -Marshay D.

Another shout out to Harbor Freight for being the not-so-little hardware store that could. I needed…read moreto pick up some welding rods for my son, and stopped first at Ace because they were closer to home, but they only had a very limited selection -- off to HF, and they had a bunch to choose from, at much lower prices to boot. Took a look around the store, and saw quite a few things I wanted to add to my cart, but decided to wait for another day. Staff was helpful as could be, and checkout was easy. They had lots of specials going on, and the shelves were pretty well stocked despite having just finished a major sale. The Van Nuys location is a bit smaller than some of the others, but I haven't found it to be lacking anything I've needed, so I can't complain at all. This chain remains my favorite hardware store to browse, and I appreciate the niche they fill.

Most of the employees are helpful and friendly here, but this location sucks at keeping desirable…read moreitems in stock. ITC members don't even get a chance to get itc exclusive deals/free items. They're all gone by 10am the day of the sale (that's if they even got a shipment of the item to begin with). Wont be renewing my ITC membership unless they can fix this.

I love this store. It's like a HomeGoods and hardware store had a baby. It's really fun and…read morebeautifully laid out. Sure it's a little bit more on the expensive side than a Home Depot but it's so much easier to navigate. And there are so many people willing to help you that are real experts.

I love a trip to Ace hardware. I like it's boutique feel versus the big box Home Depots and Lowes…read moreout there. They still have everything you need for the most part! Maybe not as much selection and maybe a little pricier, but it's always super convenient to pop by if you are in need of something for that project you are working on. I love to come here for spray paint usually and plants! Though I do like to "ooh and ahh" over their patio furniture. I love how they display everything to really give you inspo for how you can do up your back yard. They also have fire pits and camping chairs, lots of pots, umbrellas, and even dog toys! It's a super dog friendly store actually. Staff is always helpful here. Parking is always easy peasy. Support your local Ace!