The manager is awesome at this location, he was super helpful and got our paint emergency taken…read morecare of right away. The girl with the piercings is really rude. She was rude to us and to our contacts at the Dallas PPG store. But overall it was a great store, the other woman behind the counter is super sweet.

They have everything you could possibly need to complete a home improvement project along with…read moreservices such as glass cutting, propane refills, auto remote keys, and paint mixing! You get instantly greeted as soon as you walk through the doors and unlike the big box stores, the associates here are quick to help you out with anything you need with a smile on their face!

I went by to refill a propane tank like I have for many times before. Now the manager changed the…read morepolicy is what the cashier told me. I could no longer pay for the refill before they did it. I asked why since it made things convenient. She said the manager got mad at her when she did it previously. They wanted to know what size tank I was filling first. I pointed at 15lb tanks on the wall behind her to let her know of size. She asked the manager, Robert, but he said they need to fill first. The change in policy is no longer convenient. If I have to go into the store multiple times to just have a propane tank refilled, then I will take my business elsewhere. Everywhere else you pay first and they refill and then you are on your way. Lowe's, Academy and other sites are now more convenient. I would go by to help out the local hardware but now I will just go to the big chain stores since this policy has changed.

Southwestern Paint is the only paint company I trust. Lightening fast service, everything is…read moredelivered perfectly and in the exact shades ordered. We came from another brand and Southwestern was able to match the shades we wanted exactly for a significant price reduction of the previous company. We have used Southwestern for both our business needs as well as paining our own personal home, they have a customer for life with us. Thank you, Southwestern Paint!!

Big shout out to Frank at Benjamin Moore, he was the paint pro I never knew I needed. He was…read moreextremely helpful explaining benefits of latex vs oil paints, why my oil paint looks different due to aging in different parts of my house, techniques to paint, touch up va whole cabinet repaint, options of colors and paint types, how to clean the brushes. I mean I knew some about painting but he so readily shared what I didn't know about painting 101, my wife complimented the work I did thanks to his help. I'm happy with the paint match he did, but really his advice is what will keep me coming back to this location!

There are many places closer to my house that I could go to have a key made... but I've been told…read morethat this is the best place to go and I trusted that advice. Home Depot is hit or miss so I didn't want to go there. I got my key here. It looks like a tape measure. How fun! It works.

This is one of the best hardware stores in the city of H-Town. The lock service and key service is…read morehands down the best in the city. This is where I will shop instead of some of the bigger stores do not have the customer service as this place !! Denise is who I deal with and she is one of the best customer service people that I have ever dealt with !! This is a place to do all of your business because you will never have to go the keys made do not work. Everytime I have had 20 keys made I have no problem with them working on the lock that the keys were made for.

This store is amazing. They answer call's quickly, have an OUTSTANDING staff. I personally got the…read moreprivilege of meeting the store assistant manager that helped me with all of my needs and expedited my checkout. Love this location!

Always the best for customer service, quality, and advice. ALL of the employees at this location…read morehave been so nice and helpful over the years I have lived here. From recommending a fabulous color consultant to the associates working together to help me find just the right color for my friends' front door. I cannot recommend this location enough. They are simply the best!

Went in to get lightbulbs and a filter for my mower, unfortunately they didn't have the correct…read morebulbs but I did find the air filter but wow it was 16.00 was in a rush so paid price and got out. That was very pricey. Did self check out and bounced.

I visited this location to invest in 200 feet of extension cord. One might ask, "Why would I need…read morethat much?" Well, let me tell you, I go camping a lot. So sometimes, I need extension cords to hook up my Jackery, or if I am at an electric site and need to plug in a heater to do winter camping in my tent, it came in handy. I found an employee who directed me to aisle 11 or 12. I went to aisle 11, but it wasn't there. Once I walked to aisle 12, I saw various extension cords in different colors, from 50 ft to 75 ft. What's nice is that they had a special on 100 ft of extension cords. The original price for this brand was $64, but the sale price was $26 on the package. So, I picked up two of them. While standing in line, Belinda, the self-checkout cashier; politely insisted on helping me. I went ahead and took her up on her offer. Belinda surprised me! She asked if I had the MyLowes app and I told her that I didn't. I admitted that I used to work for Lowe's in Clear Lake and had an inactive membership card. Ms. Belinda asked me to download the app and even showed me how to set it up. Once I got the app up, she explained the benefits of using it including the rewards. Last week, I was at another Lowe's and couldn't find the boiled linseed oil, I immediately pulled up the app and found what aisle it was on. So it comes in handy. When Belinda rang up the extension cords they were $14 a piece, so I got a steal! I told Belinda that I was interested in seeing Bonnie who works in the Outside Lawn and Garden (OLSG). She paged her for me. I went and surprised her in the garden. We hugged and she greatly remembered my face. The garden center was flourishing and the plants looked beautiful despite the winter front coming in again. The tye plant and hibiscus were vibrant! I wanted to buy some; too bad they are full sun and I don't have access to that kind of sun. Bonnie is doing a splendid job with taking care of the plants. She prepared them for safety out of the frigid temperatures. I like this location.

For the most part I have had.very good experiences at this location. We have been purchasing paint…read morefor years. We had a customer service issue before. Today I called in an order and spoke with Jonathon. He seemed to be inconvenienced from the start. When I asked him to confirm the paint I was wanting to purchase he said he did not think so. I told him the website has 35% off. He said he just got to with and he did not know. Again it appeared to be an inconvenience to him to check on the price. I checked for him. 35% off. I told Jonathon I would like to pay for the order as someone else was picking up the paint. He said I could not do that. I asked him to clarify what he was saying. He was clearly annoyed and inconvenienced and said we can't just take orders and have paint just sitting around waiting to be picked up. I told this rude company representative to cancel the order. I will take my business elsewhere. When I pointed out how rude and unprofessional he was He said ooohhhh that's fine.

We brought our code that the builder gave us to get free paint and the code for the paint we…read morepresented it to the employee and he says I don't know what to do with this. It doesn't tell me anything in a rude manner. We showed him that the code for the paint was on there. He insisted that we shouldn't get that paint and get something else but we told him we just want the matching paint The builders told us to get and made it very difficult just to get a can of paint. Made it very difficult and he didn't even blend the paint. It came out a different color.