Ryan gave exceptional customer service! He was patient and very attentive to my painting needs. He…read moregave guidance and advice on a job that I was contracting out for my home. He was very informative and kind. I appreciate the candor and the time he took to make sure I had all the information I needed as customer. I would definitely recommend this location to anyone who has painting needs!

I have been to this store multiple times to purchase paint and supplies. The staff has always been…read morehelpful and knowledgeable about paint products and painting supplies.

Definitely will not be doing business with tractor supply . We went in and asked if they had any…read moresalt for a driveway. All we got from the girl was an attitude. We've been sold out since past Tuesday. Would not have been so bad if we didn't get the attitude. Save time save aggravation we're purchasing from Amazon.

Wish I could provide 0 stars! VERY unethical business practices!! Sold my son in law a discounted…read more(end of season) push lawn mower. He asked if it was used. The guy said no, it's just been outside a bit and weathered hence the discount. When he brought it home, it did not work at all. He took it back within a week it was purchased and they refused to return or exchange it stating that IT WAS in fact used. The sticker and sign on the mower does NOT say used anywhere. He has all this documentation too. They actually said that this is not their problem. When he asked them if they would even cover the expense to fix it they said no can do. They sold damaged used goods knowing full well they would not accept a return. All my family lives here and they've always shopped here. Will absolutely NOT give them our business anymore. Completely unethica

First time in this store and the Manager greeted me, although I could tell she was busy and trying…read moreto stay calm thought they had a shortage of workers, she still took good care of me even applying coupons to my purchase, definitely will revisit this store. Now in Smyrna not the same case, I bought a miter saw, I thought I seen there was a coupon on my phone and when I get to the register the supervisor who was ringing me up scan the coupon I thought i could use and he did, this won't work for this saw he said, but then the manager at the next register mentioned about a coupon to the sup, but he didn't take the time to look, when I got home I noticed there was a coupon for the saw. This will probably be my last time at this store, I visited this store many time and I don't see how I couldn't get the deal that was advertised, no loyalty here at this store, the manager was wonderful not the supervisor.

I was looking for a good deal on a rotary tool and google brought up Harbor Freight Tools. They…read moreshowed their 31 piece Chicago Electric Rotary Tool for $17.99, which seemed like a pretty good deal. Tired of being stuck in the house, I decided to trek over to the store and check it out. When I got there, the tool was listed at $24.99. I told the clerk that I had just seen it online for $17.99 and she said if I could find a coupon, that was the price, otherwise it was $24.99. I looked on line for a few minutes but couldn't find the damned thing. I'm not playing stupid games. If you advertise it at one price, you should sell it at that price. In the state of Tennessee, fraud is defined as "An intentional deception or misrepresentation made by a person with the knowledge that the deception could result in some unauthorized benefit to himself or some other person." I can't see how this type of bait and switch would not meet that standard. I bought a rotary tool at Wal-Mart on my way home.

Always helpful and I can buy one screw, bolt, nut.......without spending $20. on a box of assorted…read moreones. They also give good advice to folks who aren't handymen.

I used to shop this store often and it has always been a little more expensive than the big box…read morestores, but since it was local and helpful I bit the bullet. Until today. I had asked for a tote that was on sale and when I brought it to the front was told it wasn't. I brought the add in from my car and the young gentleman walked me back to see if they had the right size as he stated this was a 12 gallon and not the ones listed on sale (15 and 24 gallon m I believe). Mind you we are talking about a $3 discount. No more of the right size. No problem. I'll use my coupon. Nope. The pumpkins you are buying (no marking of sale ANYWHERE on those) come up when rung up with an "s" - so no coupons allowed. Again - not big money here, but the tone and level of condescension that was shown was just appalling. I turned from him and walked out of the store leaving my items at checkout by the front door. Then it got crazy. The older lady PROCEEDED TO FOLLOW ME OUT THE FRONT DOOR and berate me about coupons having restrictions and was I going to buy it or not. I was shocked. Absolutely shocked. I told her to stop yelling at me and talk to the gentleman. I've never seen anything like this at this ACE, but after today I would highly recommend driving the extra distance to Hermitage rather than risk the berating of the angry clerk and condescending gentlemen. The saddest part is - it was all over $3 when I was going to spend $25 Customer service is dead, friends. And they wonder why ACE's in general have trouble staying open.

I have been in maintenance for over 20 years. NEVER have I been to a hardware store nicer and more…read moreknowledgeable than the one in Smyrna Tennessee. Troy, Isaac and Mike got me what I needed, and tips on how to make the job easier. It was inexpensive, fast, and informative. These men are awesome, and can help you too.

I have been shopping at this local ACE Hardware (Elder's in Smyrna, TN) store for years. The…read morecustomer service (hourly employees) has always been amazing. The current manager, however, is a jerk! Chris A. lacks social skills when it comes to customer service; and, he seems to "bully" his employees in the way he talks to them. He doesn't seem to know his own job very well, to the extent of having to ask the Assistant Mgr. about the computer, what they had in stock, where to find an item, etc... The Asst. Mgr. and the employees seem to have to "work around" him to deliver the customer service that they have been known for!

Nice products, rude and unfriendly sadly. I'll gladly drive 30 minutes out of the way for a more…read moreexpensive part before spending any money here. One star since they had what I needed, but were short, rude, and unfriendly. Hopefully they see this and will change.

I was having a terrible time finding a craftsmen repair center for my mower that was still under…read morewarranty. Craftsman kept giving me a number of places that did not service my area, They normally did not pickup in Nashville but after I told him all I was dealing with they agreed to come to get it. They had ti back in about 2 weeks. That is fast service. The person i talk to was gret

This place is FANTASTIC for getting gently used items to furnish your house/apartment on a budget!…read more Great selection of lamps, rugs, sofa's, bedroom sets, dining sets, coffee and end tables, home decor. Honestly, it's my go-to and first stop when I need ANY home furnishings! DEFINITELY worth the stop! Very good prices, modern styles and openly displayed in their showroom. You can always ask, too, because they may have more inventory in the back. They do have an online store for browsing. I'd recommend this place for anyone looking for a great find!

The professional and courteous service I have received in the past year has made me share the…read moreinformation about the store with friends, and professional business associates sincerely, Ethel DuBois, Antioch, TN

Every time I shop here, Xavier has been loads of help! He's a stand up guy and is always available…read moreto help when needed!!

Their employee Jack was a great help to me. He was knowledgeable about the products and how to use…read morethem to resolve my issue. Very helpful. Went beyond what should reasonably be expected to help me find a product they did not have in stock. Thanks Jack and O Reilly's.