The only reason why it's not a 1 star is because Craig gave great customer service. So went to this…read morelocation, and I get that you are supposed to be off, and you can't leave until a job is done; I am the first person on my shift at work and typically the last to leave, so I get it. However, when it comes to the customer service industry, there is just one thing that you do, that stands before anything... Customer service! Went in for an item that they had, but in the picture, you see it was blocked off. Ms. Julie saw me and stayed up there for 15 minutes. Not saying anything to any of the customers that were needing things in the very section she had blocked off. I waned to see if she would, and she absolutely did not. Went and found Craig and he asked how long she was going to be and she said, "technically until I finish, I'm supposed to be gone already." As she comes down and moves only one side of the blockade fencing, which just so happened to still be blocking what I needed. She continued to work and ignore all customers. I politely asked if I needed to go around to get the item, and she said yes. Poor customer service was not shown by her at all. No smile or anything resembling it. Bad, days happen, I get it, but don't take it out on customers. I got what I needed at a good price. I'll try not to go back to that location if I can help it.

I wish I could give negative stars. Extremely disappointing experience with the tool rental…read moredepartment at the Antioch Home Depot. I rented a Mantis XP tiller for a gardening project, and while the employee started the engine in-store, they never actually checked that the tines worked. Once I got out to my project site with no phone service, I realized the tiller was completely unusable, the engine ran, but the tines would not spin at all. I returned the equipment 12 hours early, explained the situation calmly, and even showed multiple forms of proof/video that the machine was not functioning properly. Instead of helping resolve the issue, I was basically accused of breaking it, so I wouldn't have to pay the remaining balance, and told there was "nothing they could do." They repeatedly asked me why I didn't call and let them know that the equipment was broken. I first of all did not have service and second of all it shouldn't be my responsibility to let you know that your equipment is broken. The best offer was only 10% off for equipment I couldn't even use. The fact is, they were assuming that I didn't know how to work the machine and somewhat assuming that I had broken it. Frankly, I was offended that they would even say that when I had approached so calmly and nicely for what could've been a very normal situation I'm sure this has happened in the past. I walked in, hoping to just speak to someone and explain my experience and immediately was treated like I was up to no good and trying to scam them out of money. What made the experience worse was the lack of knowledge at every level I spoke to. I waited 30 minutes for a manager to tell me that the ground was too hard for a tiller to run, however, in the video I showed him of the tiller tines not spinning the tiller was not even touching the ground. Frankly, it was an embarrassing show of a lack of knowledge amongst so many different employees. I question how they're even able to keep their jobs. The entire situation was handled poorly from start to finish. I understand rental equipment can malfunction, but the equipment should have been properly checked before being rented out, and customers should not immediately be treated like they caused the issue. I've rented from other Home Depot locations, especially Cool Springs, and have never had an experience this frustrating

The associates at this location are friendly and helpful! This location is conveniently located in…read morea shopping center with other shops and food places.

Lowe's has many good products. And their delivery service is on par with that too. But if anything…read moreneeds installing, service is atrocious! Lowe's hires a third-party to install their merchandise, and this 3rd party makes Lowe's look terrible. It has been well over a week, my item has been at their store, waiting to be picked up by the installer, and I have not once received a call from this third-party company to schedule a date for installation! And so here is where I blame Lowe's. Since purchasing this a week ago, Ive visited their store to talk with a manager, then had to call after that, and Lowe's treats it like its out of their hands, nothing they can do, even though I bought the item at Lowe's, paying for install services. Had I known they were going to pass it to another company that takes no responsibility for Lowe's customer service, I wouldn't have made the purchase. It wasn't until I was transferred to Lowe's delivery manager did I receive assistance. She called them and told me they said I am on the list to be called back and be scheduled by the end of this day. So Im writing this review 1 week in, and I've not yet been given a date that my product will be picked up at their store by their installer, and nstalled. I hope they call me this evening. So, I wanted to come back and clarify this situation. It seems that the installer was not to blame at all. I found out thru them on a three-way call to Lowes that my item was never in stock at Lowes to begin with! Even though my part showed in stock in the app, it never came into stock for a week later! It was then the installers picked it up, and made the installation. Lowes was having me believe all along it was their installer at fault.

I use B&C Hardware all the time. They are always helpful. For instance this morning I needed to…read morefind an electrician so I called B&C to see if they had an electrician or could recommend one. Glen answered the phone and was so helpful. He suggested I google for an electrician in Brentwood TN area. I am somewhat technologically challenged so he explained how I would go about it and even stayed on the phone with me while I googled. Needless to say, B&C Hardware is always my first "go to" for things like hardware needs and questions in Brentwood TN.

They have extremely helpful people who work there and a surprisingly large selection of the things…read moreyou need

The last of the real hardware stores. thank god for Hillsboro Hardware. need solid advice on a tool…read moreor project? yep. need an old chandelier re-wired? yep. enjoy interacting with people who have a job they know about? yep. go get lost in the endles, stupefying, condescending LED labyrinth of Home Depot or get back to reality. welcome home.

Best place for hardware! Helpful knowledgeable staff. You can save so much time compared to going…read moreto a big store.

Best little neighborhood hardware store. They seem to have everything you need and so many things…read moreyou had no idea you needed but now you do. Run by cats.

I have old plumbing i don't know how to fix. I take it down there and he takes it apart and fixes…read moreit, only charging for parts. The prices on every thing I need are competit8ve with the great big chains and easy to find, or they will take you to it.

I contracted to have 4 closets organized in April. Sales rep came out and sold me closet…read moreorganization for $14,000. Sales rep told me that the installer was GREAT! He had been installing for her for many years and did flawless work. I did not get that installer apparently because he destroyed my sheet rock and did not install the closets as was laid out by the rep. I sent a bunch of photos to the office and they sent out the installers boss. The finish on a lot of closet pieces were missing the factory paint. Appears like I got second hand materials or things not used on prior installations. Looks like it was in the installers truck for a while. Installers boss came out on 6/21 and confirmed that the closets were not installed correctly. He seemed shocked. He said replacement parts would be in 2-3 weeks and they would come out (he and installer) and make it right. I have left many messages with no action. The guy at the office told me that it takes 4-6 weeks to get materials in and that the installers boss didn't know what he was talking about. It seems like everyone is pointing fingers at someone else. I just want my closets fixed so I can use them. I do not recommend using Home Depot and their installers in Tennessee. Do your homework. I wish I would have. Now I'm stuck with this and no one from Home Depot is assisting me. I am attaching a few photos of the problems.

This Home Depot is located on Powell Avenue in Berry Hill and is your standard Home Depot location…read morefor the most part. We popped in to scope their Christmas décor and exterior patio lighting. Both honestly were a bit of a let down. While I get the seasonal décor being limited because it's not there to stay, the limited options for exterior patio and yard lighting was a bummer. It was essentially an endcap. The store was clean, organized and in good shape. Service was non-existent, but we did not seek anyone out either. From entry to exit, we were not engaged at all. Passed several Associates on the floor and while we did self-checkout, the Associate running this area was on their phone during our checkout. Not a big issue, just surprising. Overall, this location is your standard Home Depot location and when in the area, if the need arises, I would have no issue swinging back through.

We love our local Harpeth True Value on Columbia Ave. They go above and beyond with all our home…read morehardware needs, and have helped with various BIOLOGY CLASS & LAB needs over the years. In addition, they do the sweetest things for our local community, including an annual CHRISTMAS arts and crafts for children, a local dinner to say Thank You for shopping with them over the years (it was open to the public), the lovely koi pond out front that we visit regularly, and so many more ways they support our hometown. HIGHLY RECOMMEND them as the FIRST OPTION when looking for all your hardware and home needs. NOTE: We moved here during the flood in May of 2010. They and other local businesses helped so many families during that time. I've never forgotten and am still appreciative to Harpeth True Value and the others.

Today I'm shopping here for the holidays - but this place is excellent all year long. From hardware…read moresupplies to lumber, plumbing, gardening, paint, and lots of odds and ends... Harpeth True Value has it all and more. Friendly staff, fair prices, and conveniently located off Columbia Ave ( West Franklin).

I had to grab a new valve for my leaky bathroom sink faucet and they were the only one around who…read morehad the part I needed. They were very friendly and helpful and the prices were reasonable. I'll be replacing a few shut-off valves soon and I'll definitely be heading back to Ferguson for parts. Check them out.

The prices here rival the big box places. However, the normal customer here are…read moreplumbers/electricians...which means no frills when it comes to selection. However, you come here when you need supplies to get a plumbing/electrical job done in a hurry...and need expert advice. Doing home remodeling in the area is possible because these guys are very helpful!

The absolute worst customer service. Rude workers who don't care about their job. Foul language…read morein front of customers. If you need an Ace Store, drive a little further.

I placed an online order at this location across town because my local store did not have the…read moreproduct in stock.. I received an email confirmation that the order has been placed. I received an email confirmation that the order was ready for pick up. I called the store to make sure that the order actually was there and ready for pick up because it is a 30 minute drive in traffic. The person I spoke with put me on hold to check and make sure the order was actually there and ready for pick up and she assured me it was. I drove to the store to be stand at the counter for 15 minutes while they searched the computer for my order. When they found it they told me "sorry, we don't have your order and have not had the product in stock all day. No, we can't give you a refund, but they will process it tomorrow." I called the corporate office and they confirmed that the Store, not "the system" confirmed that the order was ready for pick up Hard to imagine how any place could be run more incompetently run.