I never could have imagined the customer service experience we received when we walked in the…read moredoors. We had our 4 little ones with us and immediately were greeted with a smile by Kameron as we walked in the door. Kameron was attentive and also made our kids feel welcome in the store as we worked with him through what we needed for our project. He was insightful, attentive and fast, knowing we needed to move quickly. At one point, while both employees were working in the back, I overheard them checking with each other to ensure that all customers in the store were being attending to and nobody overlooked. After we finished, Kameron assisted us in carrying our supplies out to the car. It was a totally unexpected but completely wonderful experience. To top it all off the paint turned out great!

Called ahead to see if they had the paint color I need. Jose was very nice over the phone and…read morestarted making it before I got there. When I arrived the paint was ready for me.Talk about service with a smile.

This past October my mom had a life altering fall. I needed to get my parents home ready to sell as…read morequickly as possible so that I could move them close to me in Texas. While trying to manage my moms transition from the hospital to a skilled nursing facility, my own leave of absence from work, and missing my last child's last football game and all the other senior year activities - I was overwhelmed. I also needed to choose the right paint colors to make their home as attractive to buyers as possible, which in the best of situations is challenging, but I was in a serious pinch. Thankfully, God IS good - all the time! I walked in to JC Licht because they were the closest store to my moms SNF that sold BM paint. Ada (not sure about the spelling, sorry Ada!) approached me and I told her the three paint colors I thought I was looking for - but I really had not had time to consider how much natural light or lack there of, or how the colors would look with their hardwoods, or any of the other dozens of things that can make a paint color "all good" or terrible. She listened to every bit of information I could give her, and confidently told me the paint color and trim color I needed. And she was 100% right!!! She also helped me think through all of the other items I would need, helped me choose the right caulk, make sense of what tools I really needed (as well as what I didn't) and set up an account for me. I thought we'd be out by the middle of November, but as October moved into November, moved into December, I realized that she was right again! I needed one, it cost nothing and saved me a bundle! This young woman knows her stuff and she was SO much more than kind in her assistance to me. JC Licht Vernon Hills is fortunate to have such a competent - no skilled - no gifted! sales person working for them! Thank you Ada!!! Their house finally made it onto MLS Dec. 30th and it looks beautiful, thanks to your help! You are a remarkable young woman, and I realize that to you - it may seem like you did an old girl a small service, but I was SO overwhelmed, and you cleared my confusion, saw EXACTLY what was needed and guided me perfectly! If you need help with paint - now you know where to go and WHO to ask for!

All great helpers!! Found my paint color to a match!! Sam is very nice to work with !read more

Approximately 20 years ago I had put in Hunter Douglas blinds throughout my whole house. Recently I…read moredecided to change 5 blinds out along with ordering blinds for 2 new windows. JC Licht was suggested to me as a distributor of Hunter Douglas blinds - to say the least I am so happy they were recommended, they were wonderful to work with. The decorate was absolutely great, she knew her business and her decorator eye and suggestions were really appreciated. I can't say enough about, I believe his name was Andy, but he measured and installed the blinds - wow, you can tell he has done this for sometime. Again, as he was measuring he was asking different questions about how I wanted the blinds to work, again since it has been approximately 20 years ago there were some different issues that were corrected by Andy and what a difference it made. When he installed the blinds he was so knowledgeable, experienced and fast - no mess. All I can say is this was my first experience working with JC Licht, but will definitely use them again.

The customer service at the Lake Bluff JC Licht is stellar! They are kind, calm and don't hesitate…read moreto give the time needed for choosing the right paint and getting the right match for the color we want. I knew the look I wanted for each room in my house and their staff diligently worked with me. Thomas and Tod have true talent with matching a color. I Love how my house turned out!! Thank you Lake Bluff JC Licht!

Great place. Was in and out in 10 mins with a custom color. Focused and easy place to work with.read more

We were in the area and I haven't been in a True Value in so long. It was almost nostalgic…read more The shelves were fully stocked with so many types of items, but it also felt overwhelming with the amount of stuff in the store. We did speak with an associate about a specific type of matches who was very nice. Unfortunately they do not carry blue tip waterproof matches. Prices seemed good.

This was my first visit to Lake Forest True Value and I was surprised at how much I enjoyed it. Of…read morecourse the first thing I saw they were setting up Halloween displays which of course I've always got to browse. I saw a section on fancy soaps and gifts (wait, where am I?). There were the obligatory tools, paints, yard stuff and then in the back there were cards and city candles (Lake Bluff you smell good), housewares, knickknacks and whatnots. I was only here to purchase yard waste stickers and that plastic thing that goes on your windshield to keep your vehicle sticker from gooping up the glass (yup, they had it), but I also bought a zip code towel and candy. I could have bought a lot more but I'll pace myself. This is across from Sunset Foods so I know I'll come back.

I didn't buy anything, but I did learn that they have great customer service. Here's what…read morehappened. I was next door waiting for the Thai restaurant to open. I was on my way back from the Chicago Western Suburbs, driving back to Milwaukee after visiting my dying father in a hospital. I had to take a call from a close out of town out of the country relative and it was too cold standing outside to talk to I ducked into the nearest store, this one. There was no one else in the store, and the sales guy came up to see if I needed help but then overheard enough that he politely and discreetly turned around and surreptitiously went about his business. When I finished the phone call he recognized I didn't actually want any paint and left me be even though I didn't leave. I can't explain why but I was staring at some cans of paint, and later it registered on me that they have a pretty good stock, and of course Benjamin Moore is a high quality paint. I think one of the foundations of good customer service is reading customers and figuring out what we need. I'll tell you when I do need paint, I'm coming back here even though it's 45 minutes from where I live. It's next to an excellent Thai restaurant. One more plus, the owner supports the Northwestern Wildcats.

Poor customer service. JC Licht should own their mistakes and make it right for the customer…read more They will not even try to meet the customer half way.

We spent nearly $20,000 with this company in 2022 on window treatments for our new townhome,…read moreincluding motorized Hunter Douglas blinds. One of those blinds failed in the very first summer we owned it. Since then, the company has been out to "repair" the same blind at least ten times. At one point, they shipped it back to Hunter Douglas, leaving us without a window treatment for two of the three months we actually live in the townhome each year. Despite the repeated failures, they have refused to replace the defective blind. Instead, they continue to send technicians out for the same problem, and after year 1 they charge us a service fee every single time. We have pleaded with them to stand behind their product and provide a replacement, but they clearly care more about billing for service calls than actually solving the issue. Their service approach can only be described as "we don't care about our customers." If you are considering using this company, my advice is simple: stay away.

I can't say enough wonderful things about JC Licht! They were amazing to work with on picking out…read morethe right shades for our home. They were helpful and had great options for every room! Installation was easy to schedule, quick and convenient. They removed the old shades and cleaned up afterwards. It's been over a year since the blinds were installed. The motor on one of the shades stopped working. I called and they were able to get a new shade ordered and installed within a few weeks. I will always recommend them and will be a customer for life!

I went to the Sherwin Williams store in Gurnee today and was helped by the most amazing young man…read more I wish I asked for his name but I believe he was a manager. He was polite, professional and knowledgeable and was just a great representation of the store. I will, without hesitation, go back to this store for my painting needs.

I cannot say enough great things about the guys at Sherwin-Williams in Gurnee/Waukegan. Scott is…read moreamazing. He matched the color of our dried out paint perfectly! It is nice to go to a place where the workers know about their products!

I love shopping at the JC Licht- in Evanston more than any other place to buy paint and get…read moredecorating advice. The manager, Mr. Fernandez, has created wonderful culture in the store is warm and welcoming for all customers from novice to professional painters and decorators. If you need paint matched they can do that too.

Stopped to look for paint yesterday (Sept 11, 2025) and got professional advice and some great tips…read moreFrom Richard and Antonio. The store is well stocked. Will be using this store for all my painting needs! Melissa West

Everything you need for your garden, your home, your pantry. Beautiful orchids and houseplants,…read morecolorful mums and pumpkins, decorations, housewares, foodstuffs...there's so much to see. I really could spend a few hours here. We picked up some gorgeous and vivid mums and colorful pumpkins for the porch.

Phenomenal. 100% in all aspects. The staff, professionalism, the quality of their nursery stock…read morefrom trees to shrubs to perennials, to annuals is top notch. They are definitely a one stop shop. While some prices can be slightly higher, the growth/health overall is noticeable in my gardens.