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Hillsdale, NJ

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Sherwin-Williams Paint Store

5.0 (5 reviews)
ModeratePaint Stores
Open • 7:00 am - 6:00 pm
Updated 2 months ago

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7 years ago

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9 years ago

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12 years ago

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11 years ago

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8 years ago

The staff at this store is so helpful and accommodating. They were knowledgable and even gave me a coupon. The paint was great too!

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Sherwin-Williams Paint Store

Sherwin-Williams Paint Store

3.3(4 reviews)
4.1 mi
•$$$

Very poor customer service. We entered the store as the…read moresecond customer asked for help and had to wait for three other people who entered the store after us to get served first. They constantly told us wait for my associate, who was in the bathroom, when he returned he took two other customers first, who entered the store after us. The person we spoke to said after he was finished with his customer that he was going to help another customer who, again, entered the store after us. He said he was going to be back in a couple of minutes, five minutes later he returned to help us. The store has a lot of pain supplies and once you get a representative to help they are good.

I just had the worst customer service experience at this store. The rep Emir does not know how to…read morematch colors or sheen and expects the customer to do it for him. He was extremely rude and lacked basic customer service skills, even humiliating me and questioning my intelligence in front of other customers. In response to my request to get as close a match as possible, he went into hypotheticals, asking what if he's new at the store, implying that I should be responsible for making sure the match is correct. I simply asked him if he'd rather I go some place else. I ended up driving to Sherwin-Williams in Paramus and received a whole lot better treatment and service, along with a really good match to my paint. When I related my experience with them, even they could not believe it. Not sure what's going on with the Ridgewood branch, but that is not a good way to treat your customers if you want your business to succeed.

Sherwin-Williams Paint Store - paintstores - Updated November 2026

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