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Sherwin-Williams Paint Store

3.7 (25 reviews)
ModeratePaint Stores
Open 6:00 am - 6:00 pm
Updated 2 months ago

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777 Towing I.

The store manage John is of NO HELP . He does not know how to treat his customers. Due to the gal of paint not sealed properly , the gal opened when we drove off. We called the shop immediately ,turn around and came . Ryan tried to clean it but it was way to much for him. Now my 21 honda is all massed up. i will give negative star if I could.

Please excuse the glare. Hours on Yelp are incorrect. These are the latest hours of operation.
Nelly Y.

Great service. I really appreciate them welcoming customers with hot coffee and water. The staff was patient and helpful when I had a difficulty choosing exterior paint colors. Unlike Kelly Moore, the young man guided me on selecting the ideal shades and understanding swatches. Bottom line, Kelly has a lot to learn from Sherwin. Pro tip: Bring your unwanted paint and they'll properly dispose of it for you, even if the paint is a different brand (and from another store).

Sample in emerald line
Kris L.

I met Juan picking out stain months ago and every time I come in he greets me by my first name. He has so many customers, I'm always surprised when he recognizes me...probably bc I've spent too much money for sample paint! I'm appreciative of the warm welcome even when it's 10 mins before closing time! Juan really cares and I've seen him coach his staff on the cash register in a very respectful way when they make mistakes. I wish I had a manager like that when I was starting out. He's a good one, I hope he's here for the long haul! Thanks for making it an easy process, Juan! Ps I am not related to him in anyway, just want to show my appreciation for the gems in this store!

Where I started
Leo R.

Big shoutout to John for his professionalism, I will be coming back to this store exclusively for all my painting needs. Excellent service, 10/10 would recommend

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1 year ago

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2 months ago

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3 years ago

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2 years ago

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1 year ago

The Team so helpful! Thank you I appreciate all your advice, colors Beautiful! I'll be back, for all my projects!

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2 years ago

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2 years ago

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6 years ago

Very prompt service and a quality product. Purchased two gallons of primer for repainting my condo.

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5 years ago

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4 years ago

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5 years ago

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6 years ago

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9 years ago

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14 years ago

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8 years ago

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9 years ago

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12 years ago

Nice products, the gentleman who served us was friendly, patient, and did not oversell.

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Review Highlights - Sherwin-Williams Paint Store

Big shoutout to John for his professionalism, I will be coming back to this store exclusively for all my painting needs.

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These guys were extremely helpful with a difficult project we had to do. The project needed a very…read morespecific paint and their team was just the place to give us spot on recommendations and help advise us with any potential challenges with the project. The paint job looks incredible and over two years later we are still getting compliments. Glad to have a place like this in Fremont. Very knowledgeable and friendly staff.

I am in the process of choosing cabinet paint color. I wanted to give Benjamin Moore a chance. I…read morewent to the store a couple of times and the 2 gentlemen there were truly wonderful and helpful. I narrowed down my choice to about 3 colors but wanted to find out the undertone in each, so thought knowing the colorant that goes in each will help me choose the color better. Today 3.28.25 at 420PM, I called to ask some simple questions about the colorants in the 3 colors. The lady who picked up the phone was the rudest person I have encountered in my 40 years in the bay area. She was very adrupt and told me 3 times that to ask any question, I would have to come to the store. I was so surprised. I told her that I have received better customer service at Home Depot which is just a Big Box Store. I thought a small specialized store like CentriHouse will be more customer friendly. She yelled, "Then you can go to Home Depot" and banged the phone down on me. I am just so surprised! Wow. How is this lady even working here? Was she chosen for her great customer service and interaction? Because of her extreme rudeness, I give her -10 stars. For the 2 gentlemen, I give 5 /5 stars. I am an older person with severe arthritis. Its not easy for me to hop into a car to go to the store to ask just a few questions. She cd hv said,"I am waiting on customers right now. Could you hold? After I take care of them, I will help you". But no. She just yelled from the beginning that if you have ANY questions at all, YOU JUST HAVE TO COME TO THE STORE. So terrible for the store's business to have personnel like her. MINUS 10 stars due to her rudeness

The Home Depot

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[[ Kids Workshop Review ]]…read more Every 1st Saturday (or sometimes even more), Home Depot offers a Kids Workshop for free to build something which they list on their website. For October 2025 it was the Haunted Candy Box. It was our first time doing it so I wanted to give a detailed review and some things I noticed when I went. 1.) Workshop location is OUTSIDE of home depot on the right hand side. I attached a picture to show the location. 2.) Although you have to register on the website beforehand, the event is relatively chaotic and they do not check. I think they get a set amount of kits and they just hand it out until they run out. 3.) When we arrived at 9am, the event wasn't set-up and a bunch of parents with their kids were watching the setup. I don't think they finished until maybe around 9:15am (setting up tables, getting the materials, kits, etc.) 4.) No Aprons available which was a huge bummer. Not sure why the didn't have any. Maybe Home Depot does not ship these aprons in advance and it's whatever is left-over from previous events. 5.) The Tables themselves are pretty tall and I think 3-5 year olds may be able to work on them a bit easier. If your kid is on the smaller side or younger, they may not be able to reach the table. I've seen other parents bring their own miniature table so their kid can work on the craft. 6.) Some parents just showed up and took kits to work on it at home which is not a bad idea in case you don't want to do it there. Overall, I think it's not too bad for a free event but I wish they were more prepared for it. One employee was also very rude at the event we went to and seem annoyed we were asking questions like "Where is the apron?" or "Do you have anymore hammers or screwdrivers?". She would just answer "No" and that was it. Ironically the younger employees were nicer and went to get more tools for us which made her interaction even worse.

Shout out to Aidan! I needed a voltage tester and multi…read moremeter that were locked up. Nobody in the aisles, so I asked Aidan at the pro desk / cust service if he could get someone to open up and get what needed. He paged, and nobody shows up. A few minutes later Aidan sees me still standing there and asks what i need. He opens up the cage and then cashiers me. It wasnt his job, but he solved my peoblem. Employees like Aidan are what fixes your bad customer service reputation.

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I ordered an appliance from this store but need to talk to them about an issue regarding delivery…read more It is a total nightmare to get through on the phone. Wow..... I've called about 5 or 6 times now, and it's always a long long wait before anyone picks up. Last time, someone answered, but she's talking to someone in front of her, who's arguing about something he bought. No matter how many times you say hello, she can't be bothered to attend to the customer on the phone which she, for some unknown reason, answered, even though she wasn't ready to speak to the customer. Why on earth would you answer the phone if you're still talking to someone else? The other day i was put on hold forever. It was obvious nobody was going to pick up so i finally hung up and called back. Then the same thing happened when that employee transferred me to appliances. I see they only have 2 stars even though they're paying yelp a monthly fee. That means they're REALLY bad!

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Sherwin-Williams Paint Store - paintstores - Updated May 2026

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