Not closed! That part of the Yelp review is incorrect. Great hardware store with knowledgeable…read morestaff and a nice plant section.

I came in at 7:40pm on Saturday to purchase an item. The employee told me they have over 66 on hand…read morebut that they are in the warehouse. She said, pay now and then go to the warehouse to get it. Then another employee tells her the guy who closes the warehouse actually already closed it because he wants to leave at exactly 8:00pm when the store closes. So too bad, you're outta luck, you can come back tomorrow to get it. So you're telling me that the guy who can get this for me is still in the warehouse for another 20 minutes, but because he wants to leave at exactly 8:00pm when his shift is over he's refusing to get this for me and you expect me to drive back to this store tomorrow after having already drove here now? You're basically refusing to work until your shift is actually over but getting paid just the same? I'm not coming back. I'll go to Lowe's or Home Depot or any other store worth my time traveling to. This store is a joke.

Great staff, and they always have what I need. Their fastener selection has served me well…read more One note: working people with 9-5 jobs like to shop after they get home from work. It's 6:22 PM, and I'm headed to a store that's open...

Lots of needed inventory without needing to go all the way to a Lowe's or Home Depot. Great…read morefriendly service. In the middle of downtown Palo Alto so parking can be challenging

So helpful on all home repairs. Their team is kind and patient. Very grateful they are here.read more

What a gem of a hardware store! Very friendly and helpful customer service. They had exactly what…read morewe needed and even met us behind the store to directly load the 100 pounds of cement we needed. Since 1983!

I have been coming to Pete's for hardware and home needs for over 20 years, living around the area…read moreoff and on during that time. Customer service is second to none and they always try and help me find what I need! They've helped me with clogged sinks, leaking toilets, garden needs....the list goes on. I went in today and they were having a free root beer float party to celebrate national root beer float day. Grabbed one in a super cute mini Ace bucket while I finished my shopping. Come on down for all your hardware and home needs. They also have some darn good pies for sale!

Such a great experience! Everyone was kind and super helpful. Darren helped us find the tools we…read moreneeded, and the lady in the garden section was so sweet. The other employees we met were wonderful too (I just didn't catch their names). Like another reviewer wrote: "they deserve all the good things in the world." Our girls and dog had fun too--we had no idea Ace sold toys. We somehow left with Noise Putty and a salted butter squishie.

The people who staff this family run business are the nicest, most helpful people you will ever…read morework with. They are closing this summer, so get your hardware, paint, kitchen accessories, and jamming supplies before it's too late.

I see that it's going out of business and that's unfortunate for their local customers. However,…read moreI've never cared for this hardware store. Of the few times I've went, what I was looking for was never in stock. Help was ok. I left wondering how they stay in business and that was 7 years ago! It's interesting because I've always found True Value Hardware stores disappointing. Orchard Hardware (now Ace) is my go to favorite.

Adequate selection, marked up prices (not surprising) but the final straw was incredibly poor…read moreservice on screen repairs $45 ea with visible poor seating of the spline around the pins, bowing of the mesh. Just lazy, sloppy work. Avoid this location for anything serious.

Awful place to go! Will never go again! Workers are not friendly or eager to help!…read more Called to get an items and the guy said it's available and we have it but 'I do t have time to get them for you to put on hold' , so I had to drive to the store! Parking is a nightmare! The guy i first saw told me to go to the front desk not welling to assist at all! Then the same guy was called to find the item but some one else from the store came and went to fetch! I thought why is this guy did not just help me at the first place? They have some kind of Command in line? The place had few workers but no one really care to assist me! I am trying to purchase an over $100 stuff and came few miles away to get it but they don't seem to care! Then the guy came back and told me they don't have what I want ! The online is wrong! I think he is just stupid and did not find it!!! Completely waste of my time! Not sure what is wrong with Menlo Park stores! I have repeat bad experiences in a month so I guess i will not return to this town to do any purchases! Where is the old fashion service?? It's gone !! Or maybe now a day ' service' is an unknown thing!!! I will just go to home depot or Amazon. Instead! Store like ace should review their service , if Amazon or home depot monopolised the market , this will be a good reason! I got better service at home depot cone to think of it!!!

This harbor freight appears to always have more inventory in stock than other locations. I came in…read moreMarch to purchase a floor jack which they have in stock and the color that I wanted. My Daytona three to super duty in a metallic red. They were even nice enough to load it up in my vehicle. The service here is much better than the Hayward location.

We've had our fair share of home improvement stores and we're now seemingly leaning toward Harbor…read moreFreight for tools which is great to have options. L O C A T I O N Harbor Freight Tools is located in a plaza on the corner of Blacow & Mowry Ave. The parking lot is shared by a Indian grocery store and other establishments. It was a crazy experience when we were parking so proceed with caution. I N S I D E Everything is labelled well and what I do is look up what we want online picking the store we want to go to and it will state what aisle to look and if they have inventory at that store. Take this with a grain of salt. What I found with this particular Harbor Freight was that many shelves and areas were empty. So again proceed with caution. But it was all quite organized. S E R V I C E We were in need of a 5/8 deep socket and a socket wrench as well as a normal wrench. Luckily Harbor Freight comes to the rescue as we're not needing anything super fancy, just something that will do the job without breaking the bank. Luckily they had what we needed at this particular Harbor Freight. There was someone who was walking up and down the aisles asking if people needed help. He pointed us in the right area. Checking out was a bit long though as there was only one person initially and they were doing a return that seemed to be having some issues. But eventually the line was being handled a second person as they saw the line was growing exponentially. He seemed to be chugging away through the line after we paid. Glad they were there to help but it would've been nice to have a third person helping out. O V E R A L L This particular Harbor Freight seems to be quite popular that their stock seems to be out of a lot of things. Lines got pretty long but it was just chance. I recommend trying out Harbor Freight for any tools you may need that are good enough and doesn't have to be expensive and just works.

Solid experience. Being greeted by an employee is huge in my books. The guy with the A's hat and In…read moreand Out shirt greeted us in the lumber section, we found the wood and he cut the wood for us. Now my son has something to build with today. It's summertime so I really appreciate the service. The guy in the front refreshing the water offered us water and otterpop which was awesome. I live in Hayward and this is my preferred location. Overall great experience keep it up!

You wanna go somewhere and question how anyone works there? Go here. I've gone here 4 times in the…read morelast few weeks out of proximity and it's been terrible. Their key kiosk is broken so they tell you to ask someone. Asked 5 people. All didn't know how to work their own machine. Left and went to a grocery store and got it done in 3 minutes. Asked where I could find a tool. They told me... The tool Isle. Of course but where? I asked someone for that specific tool and if they could help. She straight up told me no and she didn't know what that rool was. It was plyers. Then when I see no one is helping or I can't find people. I just see a group of employees by the front just hanging out and talking and on their phones.

I came in looking for a few kitchen items, and one of the associates (an Indian man with glasses)…read moreapproached me and asked if I needed help. I did, and I appreciated him asking. I told him I was looking for a specific model of an item, and he said they could check surrounding stores for availability. Great. He then brought over another associate to help, but that associate said he needed the item number rather than the model name. The first associate repeatedly pointed to my phone and told me to look it up on the store's website myself. Aren't employees provided with handheld devices to look up products and inventory? If customers are expected to search for the information themselves, it would also help if the store had adequate cell reception. I couldn't get the website to load, and the associate acknowledged the poor reception and suggested I walk all the way toward the front of the store to get a signal. The second associate eventually walked away, and just as the first associate appeared to be leaving as well, he turned around and asked whether I have an air conditioner and whether I wanted to replace it. I said I have one but don't want to replace it. He then asked me why not, which I found unnecessarily intrusive. He followed that by asking whether I wanted to sign up for an AC maintenance service. I declined. I appreciate associates approaching customers and offering assistance, but there's a difference between being helpful and making a customer feel pressured and uncomfortable. I came in for help locating a kitchen item, not to be questioned about my air conditioner, why I don't want to replace it, or whether I want additional services. The interaction became uncomfortable enough that I was glad to leave the store.

I'm shopping around for indoor plants. A hobby I just started. The Lowe's off Brokaw didn't have as…read moremany plants as the Fremont location. The Fremont location have more plants to offer and the customer service was great. I was looking for a plastic draining pan and the staff were helpful in pointing it out to me. It's not outside or near the entrance which you would think. They have growth hormones which I plan to use when my plants have more roots growing out of their pots. There are plenty to look at. I took a lot of photos but not all because there were so many plants. The plants are displayed very well and organized. If you need work-life balance, taking care of a plant in the office and seeing it grow is rewarding and takes your mind off work. Plants aren't too expensive when you start out with easy ones to raise.

Got some new Geranium bright pink hanging flowers and some new patio furniture for my upstairs deck…read moreand front porch. This is the best time to get new patio furniture. It is all between half to 75 off. At this point it is way cheaper than Ikea junk and better quality. I have a real hang up with patio furniture. It has to fit the space and I don't like real wood and I don't like glass and I don't like it when the chairs don't tuck under the table completely when not in use and I don't like it when you need cushions that you have to store in the winter to make them comfortable. I can never find exactly what I want - I didn't this time either - but at the prices they were giving this stuff away for I filled up my truck and went back twice. I put my new table and chairs together quick and it was painless. It makes such a big difference in enjoying my front patio and back balcony. My back balcony has rather tall railings - so I always wanted a bar height situation so I could look over the railing when seated - so now I have that. My geraniums hanging plants I like more than I ever could have thought. I can have a garden full of flowers but when I'm sitting in my living room or every time I walk through the front door these are what I focus on and constantly admire. I might put a few flower boxes in under the window. People in Germany do that often - I will have to build them myself as the exact fitment of them and size I obsess over. I will be back for a few fence posts and see if I can make that happen. Home Depot will have everything I need to do it.

Moved to this area three months ago, but I've been taking my kids to the workshops for over two…read moreyears now. Would have been our third time being at this location we register registered for today. Got there at 12:30 only to find out that they finished at 12 but usually they are done after 1. I was so irritated because we registered and I'm not sure how they would run out if people who are registered haven't shown up yet? Why wouldn't they save theirs? So now my kids missed out on this craft! part of me wants to just drive all the way back to San Jose to our old location where they knew us and would make sure we have our craft.