I entered the Flemington, NJ Sherwin Williams (SW) store seemingly unnoticed, reviewed some paint samples while listening to the staff discuss sports with another customer and share uncomplimentary comments of client experiences. I ordered a paint sample, paid and left to return with my husband to order 5 gallons of paint. Meaning to be complimentary, my husband commented on how quickly the paint was mixed, which response from employee/owner? was how his store was a real paint store with some 20 mixers not like a competitor store (which he named) that mixed their paint with an egg beater. Our contractor texted us his card so we could receive the contractor discount which we shared and the discount was applied. Then we were asked if we were in the store data base and when we responded we did had to go through a couple of possabiliities then we became very aware that we were being gleefully ridiculed, perhaps because of our ages and presumed lack of understanding technology. Finally we were found in their data base, not under stupid me, my name, but rather my husband's name (used yrs ago). Well, glad to be done and out of there we left and to the staffer's credit he did walk out to help load the car. Unfortunately, we needed two more gallons of paint and my husband returned to order a later day. What followed then was a refusal to accept the same contractor discount which I texted to my husband. I heard the rest and was disgusted by what followed. He showed them the card after I sent it on my phone. My husband asked why they were so happy to refuse the discount which was applied the week before and especially with the gleeful manner and the "well I guess we cant give it then. He was never angry or abusive. At this point, they told him he was abusive and to leave the store knowing we needed the paint to complete our project. When he tried to reason with them, he was kicked out and banned. With a wave and a grin - to the entire store "There's the door" - 2 times. The Mgr added in with more grinning and more laughter. Mgr " These are the people who refused to give me the name last time". (2 min delay and clarification). He asked who he could contact and they said to look it up. He was then banned from the store. Well we could go to another SW store 20 minutes away or to the local Lowes which had the SW paint/color we needed and where the staff is friendly and helpful and the store offers a Veteran discount. We will continue to support our neighborhood stores, including the helpful staff at the close by Benjamin Moore store. I've never written a review before, but challenged to do something, figured why not. The Flemington NJ SW store deserves a rating of minus zero, not for the paint product, but for the lack of customer service, unhelpful, disrespectful and aggressive attitude toward certain of their customers who can be discarded and mistreated. We have never seen this type of behavior before. This store will probably disregard this review with the same attitude we experienced - mindless mockery and contempt. read more
