JC Licht in La Grange, IL is always the place for my painting company Artisons Painting and…read moreRemodeling to go to get the best paints from Benjamin Moore. Not only do they have the best paints and primers but the staff are always helpful with color selection and product information. The have wallpaper, blinds and the best stains. We paint a lot of 100 year old Victorian homes and their products help us achieve the best possible finish. Ken, Hank and Francisco are always on point and very knowledgeable.

My husband and I went to this location for the first time yesterday. As soon as we entered the…read morestore we were greeted by Eric Rivas. He asked every question and also offer suggestions. He made our experience extremely easy. We appreciated everything that he had done. We will visit this location again and also Berwyn location due to the amazing experience that we had with Eric Rivas.

I've been using J C Licht in Hinsdale since my very first project in 1994 and whenever I find…read moremyself working in the area these days, it's still my "go to" place for paint and related supplies. Recently, they're carrying mainly Benjamin Moore products, but I believe they'll color match from other companies for you, too. Over the years, staff members have come and gone, but Jason (the manager) here is stellar. I've found that whenever there's an issue or request from a client, he always goes above and beyond the call, not only to satisfy the customer, but to make them feel comfortable, too. He seems to go out of his way to make personalized conversation and to be honest, he's the main reason I keep coming back. If you have a paint question of any magnitude, he'll not only answer it for you precisely, but also in a manner in which you'll have no trouble understanding it. Try getting that kind of service at Home Depot.

I've been shopping at JC Licht since I was about 15 years old--roughly 40 years--and I've been a…read moreprofessional painting contractor since I was about 25. I'm 57 now, with approximately 32 years of professional painting experience. Unfortunately, I've had multiple issues with professionalism at the Hinsdale location involving Justin and Jacob. My original issue with Justin started because I was trying to figure out why Pecos Spice didn't cover in two coats. Instead of helping me figure out what happened, Justin turned it into a personal argument. He insisted that every job--light or dark--needs primer. When I explained that I'm a professional painter and that isn't how bidding works in the real world, he tried to pull rank, saying he was a professional too and had owned his own painting company. He told me his work would look better than mine because he would have used primer. In my experience, 9 times out of 10, a darker color covers over a lighter color in two coats. When going from a dark color to a significantly lighter color, I agree that primer is necessary for coverage. But darker colors over lighter colors normally cover fine in two coats. I can't automatically charge every customer for primer plus two finish coats when most painters are bidding two coats. I wouldn't remain competitive. Pecos Spice was an unusual coverage problem, which was why I was trying to figure out what happened. Instead of acknowledging that two coats normally works and helping with this particular situation, Justin became combative and accused me of "disrespecting" him. I don't go to JC Licht to be talked down to or lectured. I expect employees to help contractors solve problems, not try to prove they're better painters than the people buying the paint. I contacted corporate, the situation was addressed, and Justin was required to apologize to me. More recently, one of my customers contacted the Hinsdale store regarding a painting project. During that conversation, Jacob told my customer there had been previous "interactions" with me at the store. I found that extremely inappropriate. Saying there have been previous "interactions" with a contractor carries a negative implication when you're speaking directly to that contractor's customer. Whatever technical disagreements or complaints I've had with JC Licht employees are between JC Licht and me. They shouldn't be brought into a conversation with my customer in a way that could negatively affect my professional reputation or business. I called Jacob specifically to clarify what he meant. He acknowledged that "interactions" was a poor choice of words. Our conversation also returned to previous disagreements about paint-application recommendations, which reinforced my concern about why my history with the store was brought up to my customer at all. When I continued trying to understand what had been communicated, Jacob told me he didn't want to keep discussing it. Toward the end he asked, "You're not going to call me back again, are you?" As a service-business owner, I found that incredibly dismissive. I would never say that to one of my customers when they were trying to resolve a legitimate concern. I subsequently spoke directly with JC Licht management. I appreciate that management listened, agreed the situation needed to be addressed, and said they would speak with those involved. I've had good experiences at other JC Licht locations, so this review is specifically about Hinsdale. After roughly 40 years as a JC Licht customer and more than three decades as a professional painting contractor, I expect disagreements to be handled professionally. Most importantly, my previous disagreements or complaints with employees should never be characterized to my customers in a way that casts me or my business in a negative light.

If you want to get a round around, hire Casey. if you want excuses, hire Casey. There is great…read morechance your job will be incomplete and your deposit missing. Hinsdale please don't get fooled by a "nice guy". Looks like I am not the only victim he has preyed upon from reading the new reviews. I have called and texted but believe my number has been blocked as I can use other phone numbers to leave messages. I hope we can work this through before upcoming litigation is started. $5500 is a lot of money to be ignored.

Southtown Interiors (Hinsdale, IL) vice president was very accommodating until he received my full…read morepre-payment for materials and installation of window treatments and vinyl wallcovering. After receiving the full payment amount, he requested two additional payments for portions of the same project for which he claimed he "forgot" to charge for in his original/undetailed quote. Again, payments were issued to them even though my post payments cost comparison with other similar vendors indicated Southtown Interiors substantially overcharged me. A month later, he delivered wallcovering material and attempted to install some but the quality of the install was so bad, we had him and his installer stop work. He blamed the wallcovering material as defective and has since indicated he filed a claim with the wallcovering manufacturer for material replacement. Since then, no further work has been completed by Southtown Interiors in spite of my repeated inquiries over the past couple of months that only result in new new excuses for endless delays in issuing appropriate refunds as requested, delivering/installing window treatments, etc. In summary, Southtown Interiors took my money and I received almost nothing in return aside from a multi-months long runaround so now I am intending to file a lawsuit against them to get my money back.

My paint guys. Trying to get the crib finished. A new coat of paint would help…read more On Cass Ave in the strip mall near the Home Economist and Subway. Efficient, helpful and fair. They have all the painting equipment You will need. They will also explain sheens and finishes. Freshen up your place, it will make You feel better. Have a Good Day.

Karen is amazing to work with. She is one of the gifted people who can recognized color; tint,…read moretone and shades. When you come to her with your project she always takes the time to address your needs and concerns. Karen is professional and creative and her recommendations are always spot on. She stays current with popular colors and forecast trends with fabric and wallpaper. She has at her fingertips recommendations for painters, wallpaper hangers, cabinet painters, etc., always helpful when you don't know who to call. Karen has been my consultant through three home builds and one remodel. She is truly talented at her job.

This is a high end hardware, lighting, patio, furniture, and grilling store…read more It's almost its own lifestyle brand. They should have their own. You can get just about anything for your home here. Bring your wallet, all name brand & cool. We all know cool costs.

3.9 out of 5, isn't how it felt when I visited the LaGrange store today…read more I was driving back home after leaving VA Hines Hospital visit. I was wearing all black with camouflage military slacks. That must of been where they started their stereo-typing, as I didn't look like I had money to spend from the LaGrange store. I walked the entire lighted footprint as I strolled past the sales desk twice. I took one more look in the area of the showroom with price tags averaging anywhere from $399 to $700 plus. My third approach near the sales desk, made me stop in my tracks with 3 sales people, one on the phone. I asked out loud to them all and asked them if they were on "commission". One lady wearing eyeglasses kinda under her breath stated "Yes". Then I stated that I was in their area of business for at least 15 minutes and NO ONE approached me or openly said Hello. As I continued past them, I said to them that I have $$$$ to spend but wasn't going to patronage them as didn't show any emotion to assisting me. I consider this a very poor approach to sales.

Well, I'm just leaving Home depot and I have to say the service i just got was awesome. Had to…read morereschedule an appointment at my home and it was turning into a cluster...Then a lovely young lady, Amica, swept in to save the day She is still working on the issue and will call me once resolved. Give this person a raise please.....

I recently did a order for pick up on Saturday. It only took an hour for them to get everything…read moretogether. I checked prices with competitors in Home Depot have the best value and everything in stock that I needed when I pulled up I checked in and my order was out into my car within five minutes. The person who put the items in my trunk was a very courteous!

Will not be going into this business ever again. I walked in Sunday morning, not a soul in the…read moreparking lot and only one person inside the store. I was immediately greeted with attitude. I asked for what I needed and was answered with more attitude. At that point I decided to take my business to Home Depot. This place is dead most if not all of the time. Not sure who they think they are but I'm more than happy to take my business elsewhere.

Super helpful people there!! They helped with quantities of paint I needed and all the other…read morethings I needed to complete my painting project

Great paint store to say the least. Guys at counter are always super nice and really helpful. I…read morecome in, say what I am looking for and they are on it. Bought some ceiling paint the other day and they put it in the shaker with out me having to ask. Great selection of paint, stains, and supplies. Also a great source of info. A great paint job comes from proper prep and quality paint. They have the quality paint at good prices. Cheers!

Just stopped in to quickly pick up a few things and Miguel totally made my day. Aside from being…read morehelpful and prompt, he made me smile on a bad day. ¡Gracias Miguel!

I was returning an item I purchased 20 days ago (New in packaging with receipt), and was rudely and…read moreaggressively rebuffed by the CountrySide Store assistant Scott and the manager Carl. The COUNTRYSIDE store, where aggressive nastiness is a norm and where the MANAGER decides the return policy, should be avoided. The online Customer service and Corporate Customer service elements of Floor & Decor are helpful and responsive. The Aurora store was exemplary. I strongly discourage shopping in this store: The management practices and dismissal of corporate policy exposes customers to a potentially untrustworthy and unreliable business experience.

Ashley helped us select just the right tiles at a very affordable price. Floor & Decor makes it…read moreeasy for our contractor to pick up the tiles at their business.