Casa Grande Store -Pinal Rd
I asked Nathan if they could do a color match. I had a Behr color that was the perfect color for my cabinets. Nathan looked in the computer and said , "yes we have the formula."
I asked for a quart so I could see it in my kitchen. The color was never opened as they usually do and present it to the customer. I took it home and the color difference was significant. My painter uses Sherwinn Williams paint and I wanted to be sure the color match was close.
The can with the discount was about $40.00.
I went back to the store and thought for sure it was just a transposed number. Nathan checked and the formula in the computer was correct. They did a color match vs uses the computer suggested formula and again it was off.
Nathan had to run an errand to the bank and his co worker took over. She tried playing with the formula and could not get a close match. When I mentioned that $40.00 for a quart was a lot of money to spend with an unresolved outcome. Her response was that she wasted $40.00 in paint playing with the formula. She claimed that it was the Behr base. I do not feel that this should have been my problem. At no point did they say, we may not be successful. Had I inspected it before I paid for it, I would not have added it to my to purchase. I have done many color matches and they were perfect.
She was very unprofessional to make a comment like that. I had no problems paying $40.00 for the paint if it was correct. I wish my painter did not use Sherwinn Williams. Someone should help her with her customer service skills. What has happened to Customer Service?
Disappointed. read more