I seldom leave negative reviews (most of my reviews are on TripAdvisor, not Yelp), and I always try to work with the provider first. Unfortunately, I sent multiple texts and never got a response. Our first experience was positive, they came out to pump the tank, and found out one of the lids was below our back porch. I was in the process of replacing porch boards, so I said I'd just pull up the boards and cut out the ones in the way. I have a physical handicap, and they appeared to be very helpful, taking my sawzall and cutting away boards, then they tacked on extra money at the end for their "help" doing what I could have done myself.
If that was the only thing that went wrong, I'd be leaving four if not five stars, and I'm leaving two instead of one because if all we had done was the pumping, we'd be happy. I mentioned that I am planning to enclose the porch, and they said they could come back the following week and put an elevated lid on the back opening so it could be accessed from the outside of the porch. I was expecting a concrete tower with a lid that could be pulled via a pole from outside. He quoted me a price, including extra because he had to come out so far. Then my neighbor hired him to come back the same day to pump his tank, so you'd think the extra travel fee would be discounted. Wrong.
Worse than that, I told him quite clearly I run a business meeting from 8am to 9am every morning, and he made the appointment for 9:30. He said he'd pump my neighbor's tank first. His assistant knocked on my door a few minutes after 8am, interrupting my meeting. My wife did them the courtesy of letting them in the back yard, and they installed a $200 plastic cover that requires someone to unscrew small phillips screws to remove - NO WAY that can be done from outside the deck, then they demanded a check and took off, all before 9am. My wife paid them, not knowing what was expected, and they took off, never to be heard from again, despite multiple texts.
To top it all off, they left the original tank lid sitting under my deck, where it stinks up the porch and attracts flies, and as I mentioned earlier I have physical handicaps which prevent me from getting under the deck to remove it.
So, in summary, they charged me $500 for a surface level cover than costs about $200 at Lowes, and if it could be removed from outside the porch as promised I'd still be ok with it given the labor, but it can't. So basically I'm out $500 and my tank STILL cannot be accessed from outside the deck as promised, so my money was spent in vain. And, I have a nice fly catcher stinking up my back deck. THANKS SHERRILL!
If he had come at the appointed time, instead of pulling a fast one and getting my wife to pay him when he knew I was busy, I never would have accepted the job. If he'd had the decency to return my texts, hopefully we could have worked something out. Instead, he got an early start on his Friday and $500 of unearned money for a job that leaves me basically in the same position as I was before he did it, only then there wouldn't be a fly catcher under my deck. THANKS SHERRILL!
If all you need is a pump, they did a good job. Anything else, hire someone else! read more
