We have been renting our son's instrument from Brook Mays for about two years. During those two…read moreyears we've had to exchange his instrument for a larger size a couple of times due to his growth.The service we have received has always been great! There is always someone welcoming us when we walk in the store, and they are always knowledgeable about the rental exchange process. If the instrument we needed was unavailable in the Arlington store, they would get one in quickly and keep us informed during the wait (usually about a week). Recently, we had the misfortune of his viola being taken and had to call for a replacement. Since we had the rental insurance in place, this process was as simple as the exchanges we had done previously. However, this time, the store manager went out of his way to drive across DFW to pick up the instrument we needed so that our son didn't have to miss a full week of rehearsal and practice time. Wow!! We were blown away, we had offered to make the drive if they were able to find one in the area, but Steve took customer service to the next level to help us out!

The absolute worst customer service I've ever received. I Was sold the wrong string for my…read moredaughter's cello due to the store mislabeling the package. The lady working was rude and argumentative. The package was not even opened and she could see the sales history in her computer. She finally agreed to exchange it for a string she said should work as this was "partially" their mistake. I was then charged $5 more dollars because the one that should work was apparently more expensive. It gets better...... the package on the one we paid the additional amount for was opened and had a higher price tag over the lower one. They lost a customer today!!!

My daughter is starting band in Jr High and I needed supplies. Was going to go through Amazon, but…read morethey couldn't deliver everything on time. Went to Rivard and they had everything in stock, provided incredible personal service and I saved money over Amazon's prices. Anything I need for band will be bought here. I'm not too far away, but if I were, I would make the drive for the service and price you get here.

I took my trombone here to have a rotary valve fixed. I drove all the way from Waco because I had…read moretried to get it fixed in Waco and they could not fix it. Long story short, these guys refused to let this trombone defeat them. They did a great job and the price was very reasonable in my opinion. They also did a repair on the case and fixed a small dent in the tuning slide. I will not hesitate to go back there in the future. They also carry some really nice instruments for sale and a lot of accessories too. Excellent instrument repair shop!!

I have been renting my violin from here for over 7 years, and I highly recommend this place. They…read moreare very reasonably priced, incredibly helpful with repairs, and the staff are always very friendly and helpful

I started playing Viola a couple of years ago. Arlington Strings was Highly recommended by all my…read moreteachers and directors. Arlington Strings does many things for your orchestral needs. You can rent instruments, they will change your stings, bow hair, you can buy collapsible stands and much more. I highly recommend going here next time you have orchestral issues or concerns.

Don't go here, the music school seems legit but the repair guy is a charlatan. Says he teaches…read moremartial arts too, my kid took martial arts and they always stressed doing the right thing and being respectful. John has been paid, the bass is not fixed, that's not doing the right thing and it's not respecting your customer. I wish I had gone somewhere else, this was a horrible experience.

fantastic teachers. they really listened to my students needs and did exactly what I wanted.read more

I have been going to Michael's Guitar Studio for a couple of months now, and it has been great! I…read morehave learned so much, and my playing skills have improved greatly! My instructor, James, listened closely to my situation and has tailored my lessons to help me move forward in the direction I wanted at a smooth pace. I am very satisfied so far, and can't wait to keep going!

Flexible schedules, laid back and easy as well. My daughter has loved every minute of it and enjoys…read moreevery lesson!