I have been a regular customer at Sheridan Laundry Center for a long time for alterations, specifically.
Before, I had always recommended the place to other people for their accuracy in hemming jeans, fixing zippers, and altering whatever it was you needed fixed to fit you right. Plus, it had always been done at such a nominal cost and in a speedy manner that I had never considered every finding another alterations place/cleaners.
That is, until today.
I came in asking them if they could shorten the strap on a bag I had just purchased, since they had done so previously on a different bag. They said they could. I then proceeded to ask them tentatively if they would be capable of cleaning a Dior bag that I have, which was white and turning somewhat yellow with minor stains. He took a look at it and claimed that he would be able to try his best to do so, but couldn't promise anything. He then gave me a slip to come pick it up a week from that day.
One week later,
I came to pick up my bags, but they weren't ready and so they told me to come again the next week.
The next week.
I come back in hopes of having my bags back especially since I wasn't able to use them the week before for my birthday, as planned. Again, they apologized (unapologetically) and said to come back again the next week since they had been so backed up. Rather exasperated, I asked them if they were sure it would be done next week. They said yes.
The next week.
The boss/owner happened to be vacationing in Maui preventing me from, yes - once again, getting my bags back in one piece.
The week after that.
The boss/owner was back, but said the bags still weren't done. When I asked if they would still be charging me, he said "Yes, I told you the first day how much it would cost." Somewhat baffled, I said "um.. okay" and left YET again empty-handed.
The next week,
I come back and he gives me ONE of my bags. Yes, it was the cheaper one at that. No Dior to be found. Plus, the bag that I had asked to shorten its straps looked as if it had been through hell when I had brought it in brand-new.
TODAY (5 weeks later)
I came to pick up my Dior and yup, you guessed it: TERRIBLE CONDITION. It hadn't been cleaned WHATSOEVER and instead, the leather straps and linings were completely frayed and faded and in no condition to be worn nor shown off. PLUS, the owner/boss wasn't even in the shop! Instead, an employee had to call him over the phone so that he could talk to me via phone and explain that he was not liable and I was still going to be charged. I scoffed and said "I am in no way paying for this or the other bag especially since you had initially told me to pick them up in ONE WEEK and I came week after week until it was finally done over a month later and for what?! To see it in frayed pieces?!" Instead of trying to alleviate or mitigate the situation and my anger, he sounded agitated and irritated at the fact that he was even being bothered over the phone. ARE YOU SERIOUS?!
All I'm going to say is, I will NEVER be coming back here as a customer. Ever. read more