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    Sheraton Boston Needham Hotel

    2.5 (148 reviews)
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    Thomas A.

    The family's very first time exploring New England and this was homebase for an extended weekend. Day or night - the entire staff were (always) awesome. The room was very spacious (plenty of chairs, even a separate sink at the 'kitchen space' which proved invaluable) and clean. The bathroom was great. (But we do need to talk about the toilet's jet-powered vacuum suction which actually made me jump more than once. That's entirely too much power!) Beds were bigger than a twin, smaller than a queen. (Sheets and pillows were... fine.) Minor bummer: we weren't able to control/adjust the air conditioning. The control panel was disabled and it was always on - which was loud and a bit too chilly. Breakfast buffet - limited but surprisingly excellent. (The first day was in a separate/private room and was the better of the times we went.) Pool - good sized (the sign on the wall mentioned a weirdly specific number of "53" people being allowed to use it at same time which I found amusing) and (kind of) warm and not overly 'chemicaled'. (A few weeks earlier we were at another Marriott Bonvoy property and that pool earned an "F" grade.) Major bummer: a parking lot that you had to pay to use. (There were a handful of free/open spots but you have a better chance of hitting the lottery than snagging one of these.) I mean... we're (paying) guests, the room was not cheap - is it that farfetched to expect a place where we can park and not have to get dinged every time we're leaving the lot to explore Massachusetts? Not sure when we'd be back in this part of the country but we'd definitely come back here, for sure.

    Dirty Headboard

    Honestly the worst hotel I have ever stayed out. The rooms cannot hold more than two people. The beds hold only one adult and I am not a larger person. 5ft4 They book making like you can have more than two in a double bed room but when you enter there are only two towels in the room. Headboards that are black with dirt. Lamps that don't work, phones that don't work. Then you get to breakfast and they don't bring out food for $24.95 per person. But they tell you , they will. Second day we gave up and said something and they stopped charging EVERYONE it was so bad. The room service also came with spoiled vegetables. A disgrace for a hotel. The only plus was the pool!

    Isaac R.

    My employer got me a room in this hotel, and it was okay. The rooms did seem to be clean and did not smell bad. The hotel seems to be old, and their elevator makes a lot of noise when you reach floor 5. To get to the pool is hidden; I couldn't find a sign to let you know you go inside the gym and find the way to the pool. The lobby is the only area that looks modern and new. Their food is okay, but I do have to say the burger was really good. My coworkers got the other meals, which we shared, and they were okay. The buffalo wings were okay, and I will try them again. There's only one bartender, and if it gets packed, he gets frustrated and ignores you until he's not rushed.

    We ordered pizza from the bar, it was yum
    Jessica G.

    I don't know why this hotel has just 2 and a half stars, my boyfriend and I were a little worried abut it when we found it on the internet( price was low ) the reality is definitely 5 stars, or at least 4 for some of you, unless you're so annoying. We loved it, the guy who received us was so sweet, he even gave us a card to use next day for breakfast as courtesy, our room was so cool and clean! We felt like in the paradise, the bathroom was amazing! The Colombian girl working during breakfast, everyone was so nice. Breakfast? Whoa, it was really good, they do a buffet, too many options, it tasted so good! Love it love it love it! We were 100% satisfied from the beginning to the end! So, don't trust the 2and a half stars!

    Stained towels

    Moldy bedroom and bathroom with stains on the towels, see pictures attached...I had a small cut asked for a first aid kit and they told me they didn't have one... coming from a large franchise that I have used many times. This was a huge shock. They told me call 911 for a small cut and a request for a band aid..this was the staff on 9/10/24....avoid at all costs, horrible service, rude staff and mold in the rooms

    Our first out of town with our dog in a crappy hotel!
    Gio P.

    The worst hotel we ever had!!for almost 2 night we did not have hot water. Been complaining to the front desk 3x and the last the guy who keeps coming up our room said that since they are renovating the hot water is not coming into our side of our wing unless they keep it on for the whole time. Next is their AC in the room, we complained that it was not blowing cold air and the front desk told us they cannot turn the AC yet because it's not season to turn it on yet. If they do turn it on they have to turn on the whole hotel's AC and she said it was not season yet. We came in March and we liked cozy cold rooms when we stay in hotels. Lastly they don't serve breakfast unless you pay for it and good thing thing someone was sitting and dining when we are getting coffee and they were disappointed in their food. Try to look for somewhere else to stay.

    King bed room
    Jono B.

    So I wrestled with giving this hotel a 3 or a 4 star, and I feel the customer service we received brings it up to a 4. The hotel is a fine hotel...actually, better than fine, it's good. I see some negative reviews on here so as usual, it's all about the luxuries you expect and the different experience you went through. Me and my girlfriend had pretty much no qualms. I'm an easy guy to appease. Just serve me a place to sleep and good customer service and I am a happy customer, and this hotel did just that. My gf complained the beds/pillows were too firm, and I see others do as well, but that didn't bother me. I thought the room was nice, ours was clean. One qualm I have is there was a small centipede in our bathroom the first night. That was a little bit bothersome, but I didn't freak out over it too much. Now if I had run into more bugs during our 5 day stay I would have been angry, but it was only that one and while not ideal, I know sometimes no matter how hard you try bugs can find their ways into places. Another qualm I have is the air condition. This is probably just a personal problem of mine but I like my A/C to stay constantly running. This A/C cuts off after it reaches the desired temperature and I understand most A/Cs do that, but I would prefer if there was a fan you can keep on (rather a ceiling fan or a fan in the AC) to atleast keep some air flowing on you while you sleep. I would wake up in the middle of the night every night once the AC cut off cuz my body is the type that knows instantly when the air flow is no longer flowing. Again, this is likely just a personal qualm of mine. When the air condition did run though, it ran strong and powerful. I just wasn't a big fan of it turning on/off throughout the night once it reached its desired temperature. So those were probably my only "negatives". Everything else was good to me. The fridge in the room is helpful. There's a microwave in the ice machine room so you have to go out your room to heat any food you may have but this didn't bother me. The TV is great and offers many channels and streaming apps. The wifi for us was great. We didn't have to ask for it and were not charged for it. They allowed us up to 3 devices with wifi and it worked well on two of our phones and my laptop. Room service was everyday and was exquisite. The toilet flushes really, really loud and powerful haha, but it didn't bother us. The room walls are a tad bit thin where sometimes you can hear people in the adjourning room or in the hallways, but it's not too bad. Usually only if you're in complete silence is when you can hear the outside. Our shuttle service was A+. We usually left our room after 12 and every time we requested a shuttle, they appeased us. The shuttle only goes 3 miles but one of the locations they drop you off to is the T station, which is very useful and will save you a lot of money. So I imagine most people book this hotel to save money from the pricey hotels in Boston. Well I certainly recommend this one and take advantage of the shuttle (I believe it runs until 8pm; I'm not sure if it runs on Sat and Sun though) to the T train and you'll be able to get to Boston in 30-45 mins (depending how far in Boston you're trying to go). I hope the manager sees this review, if so, please know that Al and Roberto were just the absolute best. Good drivers, offered great tips, very friendly and knowledgable. It was a pleasure to have them drive us every day to the station. A few food places around the area, not a lot but if you have a car you'll have access to some. There's some places you can walk to to eat as well like a Panera Bread. We came to Boston for a Red Sox game and this hotel was a good choice for us. The T station takes you to all the places in Boston you want to visit, including Fenway Park, so all of our needs were met and we saved a lot of money by not having to get a hotel directly in Boston. We also went to the Patriots game in Foxborough. The T train doesn't go directly to Foxborough, so if you plan on going to Gillette Stadium, a Lyft/Uber may be your best bet which is about $30 to and from (note: the prices may surge the closer it gets to and after game time). There are commuter rail options to get to Foxborough but those trips will last about 2 to 3 hours and cost $20 roundtrip. If you want to save a buck and are patient, go for it. But we just went the ride share route because we already saved a lot of money using the T train to get to Boston everyday.

    Yasmin M.

    I would call this a business man's hotel. My uncle loves staying here but me and my girl cousins weren't as impressed. The sink and mirror are in the bathroom with the shower. There is one full length mirror outside the bathroom by the closet. And that's the extent of mirrors. There isn't a fan in the bathroom, so you have to pop the door open and wait for the mirror to unfog so you can begin getting ready. Beds are comfy and the pillows are HEAVENLY! loved the Starbucks coffee in room. Nice to have a mini fridge. Ice and microwave not too far from our room. Uncle and I hit up the breakfast buffet one morning. Not a bad spread of scrambled eggs, sausage, bacon, home fries, fruit, yogurt, cereal, breads, and even oatmeal! There were 3 different types of yogurts to choose from. There was a toaster for the breads. I was impressed! Uncle said it was about $14 a person. If you're a dude or traveling alone, I would recommend this hotel. Otherwise... Maybe not so much.

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    Dirty shower and the GM is a total jerk. The phoney suite was tiny and uncomfortable. Marriott should dump this place. Stay away

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    Page 1 of 4

    Ask the Community - Sheraton Boston Needham Hotel

    Do the rooms have microwaves and/or Refrigerators?

    my room did - it had a microwave and refrigerator. just in case, you should call & confirm with the front desk

    Don’t See Your Question? Ask Away!

    Review Highlights - Sheraton Boston Needham Hotel

    I recently contracted the Sheraton Needham for my professional association's Annual Business meeting weekend.

    Mentioned in 7 reviews

    Read more highlights

    Homewood Suites by Hilton Needham Boston - Guest room

    Homewood Suites by Hilton Needham Boston

    (31 reviews)

    Lobby/Common Area The Lobby is spacious and clean…read more Lobby men's room.  2 stalls and 1 urinal.   SUN -The handicap stall only had 1 roll of TP.  The floor had some litter and needs to be swept. TUES- early morning the bathroom was freshly mopped. WED- the paper dispenser is out of battery and does not work. Guest room hallways are bright and clean. Outside perimeter  There is a basketball rim outside by the back of the building.   The court is padlocked, I assume you need to get the key from the front desk. Parking lot is relatively clean.  No noticeable excessive trash in the shrubbery.    The parking stall lines are faded and need to be repainted. Staff Front Desk  All FD Staff responsive to guests questions. FD Staff did initiate greetings to guests. Housekeeping Staff  No greetings when encountered in hallways. Food Service Staff I did not see any of the breakfast staff greet any guest.  Guests had to make the initial contact. Monday- staff did not have any forks out.   They had to search and gather together enough silverware...not plastic forks.  Still stocking and prepping food area at 645AM. So it looks like the food staff only wipes down tables towards the end of the breakfast service instead of in-between guests or periodically. Shuttle Driver  N/A but there is a van Room 311 Very clean and bright. Did not find any dust on obvious surface. Kitchen is well stocked, however there was a glass missing from the cabinet, it was inside the dishwasher. What is missing is the serving tray that the ice bucket normally sits on. Food  2 waffle makers, hard boiled (shelled) eggs, oatmeal and apples are standard daily fare. SUN- scrambled eggs, sausage patty, country potatoes, carnitas MON-  scrambled eggs, potato pancake (latkes), maple sausage and pork chorizo TUE- scrambled eggs, Yukon Gold Potatoes, chicken carnitas, Canadian bacon WED- scrambled eggs, sausage patty, red skin potatoes, carnitas THUR- scrambled eggs, potato pancake (latkes), maple sausage and chicken chorizo Gym/Pool The Fitness Center and Pool are located across from each other and require separate unlocking to access. The Fitness Center is very spacious and clean.  3 thread mills 2 elliptical machines 1 stationary 1 recumbent bike 2 incline benches with a full dumb bell set 1 Precor FTS Glide workout station. Guest Laundry 2 Guest Laundries4th and 6th Floors Each room has 3 washers and 3 dryers $2.00 wash 30 mins $2.00 dry 45 mins Business Center  Right next to the Front Desk.  2 divided work areas with a wireless printer.  No PC.  There is also an ATM located there. Ice makers Located on each floor.   Guest Elevators 2 Guest Elevators with trash and recycling bins co-located.

    It was just fine. A bit pricey. Perfectly adequate. Service was good. Either I threw away the…read moretray for the coffee maker or housekeeping did. They brought a new one the next day. TVs are ancient. I gave only 3 stars instead of 4 for the TVs. No way to cast. Bring your laptop and HDMI cable.

    Residence Inn by Marriott Boston Needham

    Residence Inn by Marriott Boston Needham

    (48 reviews)

    $$

    For the price point, this was an excellent choice for us. Except for the worn carpeting, the room…read morewas very clean and thoughtfully laid out. My husband had a recent injury limiting his mobility, but it was very easy for him to walk from our car parked in their lot and up to our room. Check-in was a breeze. Rachele B. at the front desk greeted us warmly with her winning smile. She was efficient, kind, and covered all the essentials. She is one of a dwindling group of people who know how to do their job well and take pride in doing it well. She takes ownership, treats guests as though they had selected her hotel, and she does her best to try to make them happy and comfortable. I wish every hotel had a Rachele or a Rachele in charge of training.

    Best hotel? No. Worst hotel? No. I give this place a 3 out of 5. The rooms are spacious and there…read moreis a nice little kitchenette and living area but it is just not very well taken care of. My shower had some sort of residue on the handle, there was an open safety pin on the floor that I nearly stepped on. I mean, it's not the worst but it needs some attention. In addition, there were sooo many kids in this hotel - what's going on with the kids?! They were in the halls, I could hear them running up and down, some were sitting in the hall outside my door, reading books. I think there were a lot of people living there, maybe a weird timing thing. ‍

    Crescent Suites Hotel - Spacious room

    Crescent Suites Hotel

    (36 reviews)

    $$

    Update (2025): I…read morefirst stayed at Crescent Suites years ago while visiting my sister at Brandeis University, and honestly, I didn't fully appreciate how good this place was until I revisited my notes. Now that I've had more travel experience, I can confidently say this hotel is a hidden gem in Waltham. The apartment-style rooms are fantastic--spacious, clean, and equipped with full kitchens, comfy seating areas, and all the essentials. It's more like staying in a cozy apartment than a standard hotel, which makes solo trips, family visits, or longer stays feel effortless. The service is genuinely warm and welcoming, and the breakfast is a standout--custom-made eggs cooked to order and expertly crafted coffee that beats any run-of-the-mill hotel fare. The location is great too--close enough to Brandeis University for visiting students, but also easy to explore Waltham's Moody Street for restaurants, cafés, and a little local charm. The area felt safe and walkable, and for outdoor enthusiasts, you can hop on nearby trails along the Charles River or Mass Central Rail Trail for some scenic exercise. Bottom line: Whether you're visiting Waltham for school, family, or just a weekend getaway, Crescent Suites hits all the marks. If I ever find myself back in the area, I won't think twice about staying here again.

    Such a wonderful place to stay. Great location, near restaurants on Moody St. Right next door to a…read morelittle market that specializes in Mexican, Salvadoran, and Guatemalan food. We will be staying here whenever we come to visit our relatives in Newton.

    Wellesley College Club - Lots of interesting, historical art around the building

    Wellesley College Club

    (2 reviews)

    I stayed at the Wellesley College Club for a 3-day training put on by a college department. Some…read morekind of membership or college affiliation is required in order to stay here or host meetings in the space, and I'm not sure of the cost. But i am sure that this was a truly beautiful facility! The brutalist mid-century architecture was stunning, and I found a few buildings with a similar style across the beautiful campus. Half of the rooms had lake views, and all rooms had views of the beautiful fall foliage. The Club was right on the path through campus and around the lake, which took about an hour to walk [briskly] around. The rooms themselves retained their original mid-century charm, including a brick interior wall, a built-in wood shelving/closet feature, period accurate furniture (I'm a bit of a mid century design snob), and some original 50s/60s style bathroom tile. The room had plenty of space and a comfortable king sized bed, although many of the people I was with mentioned having small, twin sized beds in their rooms. The meeting facilities were also beautiful, with incredible views from the floor-to-ceiling windows. There were multiple room options of varying sizes, in addition to numerous service packages, from beer/wine, to buffet, to snacks and drinks. We had several meals in the Club, all of which were excellent. The New England fare included clams, mussels, and clam chowder, which I particularly enjoyed. Even the lunch sandwich buffets were excellent. I found breakfast to be a bit lacking, but I'm not a big hot breakfast person anyways, so just a bagel was sufficient for me. Staff in the Club were beyond friendly and professional. I truly felt like I was staying in a 5* resort due to the staff's hospitality. I can't say anything about value for the cost because I'm not sure how much the space costs to rent or stay overnight, but rest assured you will get a beautiful space with top-notch service when using the facilities at this Club.

    We hosted a fantastic bat mitzvah here. Maria was amazing. The building more than met our needs,…read moreoutdoors is gorgeous. All were helpful and flexible and made the evening delightful!

    Residence Inn by Marriott Boston Watertown

    Residence Inn by Marriott Boston Watertown

    (47 reviews)

    $$$

    What a great choice! This hotel is located right near a shopping plaza, not one but two shopping…read moreplazas. It's in a quiet nice area and it was reasonably priced. I got this hotel because I was going to see a concert close by and I'm glad I found this hotel. Upon entering a beautiful and nice welcome by Roger, who was funny, had all the best recommendations and broke all the details down about the hotel. The entrance area (waiting area) was so cozy and beautiful. They had an assortment of fashionable chairs, a beautiful fireplace and this place was so colorful which I enjoyed, very brought. The breakfast was delicious a good assortment of everything. And a huge area to eat downstairs or go up to your room and enjoy. Now when you head up there's so much artwork everywhere, I love this. The room was so cozy and big, the bathroom was HUGE! I got a suite, so it had a kitchen, a room with a pull out couch and a pretty nice sized bedroom and a huge bathroom like I said. Upon entering we had a street view which I enjoyed and realized this place was so well put together. The vibes were just perfect. The bed was super comfy. I literally had no complaints at all. I've never stayed at a hotel in MA that has shopping plazas and markets right near by, walking distance this is so convenient. I would for SURE stay here again. The employees all were very kind, didn't matter what shift they all were attentive and kind. Great job, I loved it.

    Don't book this hotel unless you want to get bumped the night before your reservation! Just 24…read morehours before my arrival I received an email stating they could no longer honor my rate and were bumping me from the hotel. How is this allowed?? I have no idea. And why would management chose to bump a loyal elite status member?? Even more puzzling. But now I'm stuck with no hotel and anything close is sold out so I will incur incremental costs for last minute bookings AND Uber fares to boot. BAD BUSINESS, Residence Inn management. I will happily hand my money, and more of it, over to a Hilton.

    Boston Marriott Newton - Marriott Hotels & Resorts in Newton

    Boston Marriott Newton

    (168 reviews)

    $$

    I gave this a hotel a 7 of 10 on the survey Marriott sent me. I'll note that it would be a 3 1/2 if…read morethat were an option here, but I am rounding down for reasons described. The biggest discontent came learning upon check-in that there is a parking charge. I don't recall seeing that on the website or in the correspondence sent to me, but I am not saying it wasn't there, somewhere, at some type size. I didn't think a hotel this distance from central Boston would charge for parking. That added $20 plus tax each night to the bill. There are no microwaves in the rooms. That is something that chains of lower status that Marriott make standard (IHG, BW). There was a microwave for public use--that's right--*1* for a hotel this size (BIG). At least there was only 1 I was aware of, there may have been 1 or more others somewhere else, but they were scarce if there were any beyond that 1. I will say I didn't need to wait any time I used it; I just had to go up and down the elevator 3 flights. I used it 3 times I tried to use the computers in the business office and neither of the 2 they had worked. Someone told me they had been that way for at least 3 hours, since he had first tried to use them. I told various staff about it but the best I got for a response was that was something that "happened sometimes". Someone there might want to check to see if the problems have yet been resolved. This hotel is more economical than staying at a similar hotel downtown, and there is a nearby commuter train station (non-accessible). Getting hotels near these stations can be good money savers for big city visits, but there tend to not be many too close to the stations. The location on the Charles River is superlative, and a lot of the hotel property can be strolled along the shore. There is an adjacent historic park that is directly connected to the hotel that is also along the river. You get great river views from the restaurant too.

    I really don't like staying at hotels, but this was a business trip. I really enjoyed the staying…read moreat this hotel, it was really nice and very comfortable. One of my biggest complaints on other hotels are always noisy, but during my stay it was not bad. Their food was ok. Overall, this was a nice hotel to stay in, cleanness was not that bad but better than others that I have stayed in.

    Sheraton Boston Needham Hotel - hotels - Updated May 2026

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