DISGRACEFUL Hilton property. I cannot fathom they have their name on this place! I had mice running rampant in my room, thank god all I did was walk in my room Vs stay over. I immediately checked out and went elsewhere. The person at the front desk could not have cared any less. You think he would have told management? Nope! I called Hilton corporate and they filed a complaint with local management and STILL nothing was done! COMPLETE DUMP and you are risking your own health if you stay here! read more

You know the old saying "you get what you pay for". I thought the price was a little too good and now I am sure of it. To start off the place is drab and dinghy from the looks of it built in the 80's and has had zero upgrades. But the most egregious thing of all NO HOT WATER. I had to take a cold lukewarm shower. Basically the only real requirement I have is a hot shower to start the day. read more

I enjoyed my stay here. It was clean and prompt with check in. The only bummer was that they charge for water bottles and breakfast- and the breakfast wasn't the best. Other than that it was great! read more

QUIET, but too cold and limited buffe (B-) Góod service but $18 for scrambled eggs and dry bacon is no great deal, and they charge for cm bottled water or juice read more

(3 out of 5 stars) As a Lifetime Diamond member, I expect a consistent level of recognition and service when I check in--but unfortunately, that wasn't the case this time. I wasn't acknowledged for my status, wasn't offered water, and was not informed about my $15 breakfast or dinner credit, which is disappointing and frustrating. That said, I want to give credit where it's due. The morning staff member truly went above and beyond to make things right--she made sure I got a late breakfast and ensured the credit was properly applied to my account. Her professionalism and care were the highlight of my stay. I just wish the rest of the experience matched her level of service from the start. read more

Love the location, close to many attractions in the area. Some really good restaurants 5mins away. Rooms are a bit old, but pretty clean throughout. There are enough lighting in the room, but TV is a bit small. Restaurants Downstairs has good options for light dinner, drinks are slightly higher priced than restaurants in the area. Love the green area around the hotel. There are plenty of parkings read more

As others have noted in recent reviews.. the Hilton Boston/Dedham is a dated, dilapidated property that desperately needs capital investment and deep cleaning to bring it up to Hilton's brand standards or the condition of other hotels in the area. To its credit, the property is conveniently located just off I-95 at Exit 28 - East Street/Canton Street and a 5-minute walk to the commuter rail station at Dedham Corporate Center, which is only a 25-minute train ride to/from South Station in downtown Boston. I had reserved my room ahead of time on Hilton.com and check-in/check-out was very easy, even though there was only one front desk associate competently handling the growing line of incoming guests for a wedding party, a religious event, and an off-resort timeshare sales presentation at the hotel that evening. The lobby was small, but functional, with a sit-down restaurant and bar, as well as an informal grab & go counter offering a good variety of coffee, non-alcoholic beverages, and snacks. At first glance, the common areas and guestrooms show signs of lackluster maintenance with significant wear and tear. As soon I opened the door to the room that I was assigned on the fourth floor, the stench of wet dog hit me. I walked in and turned on the HVAC, just to make sure it wasn't stale air.. but the odor got worse. That isn't acceptable in a Hilton (or any other hotel) that's described as a pet-free hotel, so I went back to the front desk where the front desk associate assured me this was a pet-free property. I mentioned that a previous guest had obviously ignored the rules and my sleeping companion was particularly sensitive to smells, so I asked to be assigned another room. The second room seemed a little better.. but, the smell of cat litter filled the room as soon as I turned on the HVAC. At this point, I've sensed a troubling trend about the property, but I figured we would be able to deal with the experience for the one night I was staying here. Throughout the night the smell seemed to get worse, even waking me up several times. Aside from the odors, the furniture in the room looked well-worn. My room was also equipped with a large LED TV with plenty of content, a reasonable workspace, and a dorm-sized cube refrigerator as well as a mini coffee maker with four coffee pods. When I opened the cube refrigerator to store some bottled water, it felt warmer than the room because it badly needed to be defrosted. The bathroom showed signs of wear and tear, but had plenty of space on the vanity for my personal hygiene items and this hotel has made the transition from providing individual bars of soap and bottles of shampoo/conditioner to refillable wall-mounted dispensers. PRO TIP #1: Stay elsewhere. PRO TIP #2: Historic Dedham Square, which is a 10 minute drive from the hotel, offers several boutique shops and restaurants that feature a variety of options from pub cuisine to farm-to-table to Asian to Greek to Italian as well as free parking in the municipal parking lot. read more

Hilton Boston/Dedham - King Room - Hotels Near Me - Dedham, Massachusetts

Do not stay here! Our first room had a dirty bathroom floor had a dirty towel and the air conditioning wasn't working. Moved us to a second room and the toilet paper holder was also broken and the walls are absolutely paper thin. I haven't had a bad hotel experience like this in a long time. Didn't get any sleep. As we were checking out we heard multiple others complaining about there terrible nights sleep as well. Seems we weren't the only ones read more

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It's clean, safe and affordable. Staff is attentive, professional and friendly. Rooms are clean and comfortable read more

I recently had the opportunity to stay at the Dedham Hilton in Massachusetts, and unfortunately, my experience fell short of expectations. As a guest, I encountered several issues that detracted from my overall stay. I must emphasize that I will not be returning to this hotel. The Hilton brand is renowned for its excellence, but my experience did not align with this standard. Upon arrival, I observed trash, cigarette casings in the lounge area, and paper cups inside the hotel entrance, which was concerning. It was notable that the staff walked past the trash without addressing it, leaving me wondering how long it would take for someone to attend to it. By Saturday morning, the cigarette casing remained, while the paper cup had been removed, which was a modest improvement. Upon entering Room 271, I was surprised to find a broken bed frame that required replacement. The window in Room 271 lacked insulation, rendering the room extremely cold and drafty. Additionally, there were no additional blankets available, and the sink and shower suffered from poor drainage. I was also disappointed to find that there was no microwave in the room, forcing me to use the common area microwave. The hotel's rugs were dirty, and duct tape was used to repair them on the first floor, where I was staying. The area where the event was held was also subpar. The hallway where the vendors' tables were located was freezing due to the lack of drapes on the uninsulated windows. Furthermore, the side door was open, allowing even more cold air to enter. I requested a heater but received no response. There was no closet area with a closing door, forcing guests to hang their coats in a dirty hallway. While the chef and staff prepared delicious food, the female service staff complained excessively about the event's timing and displayed unprofessional behavior. In contrast, the gentleman in charge was friendly and professional. The cleaning staff, particularly Rillins, were exceptional, friendly, and professional. A security guard was present, who was professional but unable to prevent individuals from smoking outside and re-entering with unpleasant odors. Honestly, I wish they would prohibit smoking inside and outside the hotel. However, that's not the main focus. The main focus the hotel should prioritize cleanliness and fixing issues first and get some more help. The Dedham Hilton in Massachusetts is compromising the Hilton brand image, and I will not recommend it to anyone. read more

Scheduled room at 3pm wasn't ready until 4:15ish didn't get a key so the staff had to open our room got keys then went to get groceries came back keys don't work!!! This place needs to pick a struggle fr fr read more

Everything dated, worn out, mice, bugs in rooms. No maid service. Mold in bathrooms, broken fixtures, exposed wires, peeling wallpaper, ripped carpet covered in duct tape. Hotel is filthy read more

Heat is not on, "they don't turn the heat on until next month" 64 degrees. Called for room service that is advertised - 'oh we don't do that anymore" Called Hilton to complain and they told me they would bring extra blankets down for me. Worst hotel I have stayed in years. read more

With disappointment, I update my review. Hilton Dedham has deteriorated. I've stayed at this property 30+ nites over the years, and I return regularly. Yet, the property has so much potential--including location and the Hilton brand. This Hilton suffers from lack of maintenance, delayed repairs, previous amenities removed, and inattentive management. I am available if mgt wishes to discuss. My Gripe List is longer...here is the short list: * Bar closes at 10 pm despite the website claiming 12:30 am close. * Underground garage looks like an inner-city abandoned parking lot with broken glass, hanging wires, and piles of debris. * Complimentary morning coffee has disappeared from the lobby; complimentary Starbucks coffee for Diamond Member has been take away * Despite a nicely done room bath remodel, the bath door still has a hole in it. Shower control is falling off, and not reported by housekeeping. * Room lamps are missing USB charge ports. Lamp A/C outlets are too loose to charge phone. * Breakfast toaster is so slow that the Berlin Wall fell in less time. * Several of the draught beer taps were dry. How do you run out of draught beer several days in a row? * For the third time, no complimentary upgrade was offered. * With bar closed at 10 pm on the day of our arrival, we tried the vending machine to eat something. It too wasn't working. These gripes are caused by inattentive management, and some may be property finances. While I have no way of knowing, I suspect this property might be in or near bankruptcy. Alert: The property pictures on the website must be from 10 years ago. Pluses: Location, usual comfy Hilton Beds, made-to-order breakfast, and complimentary covered parking. Signed, Diamond Member read more

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I was pretty disappointed. We stayed at a Hilton because we expect to have a nice hotel. The bathroom was gross. There was so much mold and junk. The wallpaper was peeling off. The knobs on the dressers all popped out when you pulled them. We asked 3x to have our room cleaned. We never did have anyone come. We finally just had clean towels brought up. The pillows were tiny. The only reason I gave it a 2 was the food at the restaurant was really great. read more

So, I'm in town for an event, and I'm a bit surprised by the appearance of this Hilton. Hilton Hotels always has a decent quality of how the hotel is presented. So, I was a bit disappointed with the this hotel looked as I arrived on the property. Of course, it looks dated outside, and the rooms are dark. The grounds need to be landscaped. Even in the winter, the grounds can look a bit more tidy. It just looked sketchy and the parking garage looked like a potential hazard. We'll see how the rest of my weekend goes. I'll circle back to provide my thoughts on a recommendation or not. read more

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Do not stay here. We had to stay here for a party and every day and night (we were there for 3 nights) people were sitting outside smoking weed. The hallways smelled like weed. The front desk was not able to help us with our request and ask me to come back in an hour so she can figure it out. When we call the front desk, it would ring and no one would pick up which is why I end up going to the front desk. We requested that they do not clean the room and they knock on the door at 9am to confirm. 8am on the day we were departing, housekeeping unlocked the door and walk in without a knock. She Immediately walked out when they saw us still in the room. read more

Worst hotel and customer service. I booked this hotel for my family specifically because there was a pool for my kids. When I called the hotel to confirm the pool was up and running days prior to our trip they let me know that it was in fact down and would not be usable for several months. Upon receiving this information I asked to cancel our reservation. They refused to cancel without full payment stating that the cancellation policy is you may cancel 5 days prior to your stay without a fee. This is NOT how it is written on the website. Additionally, there was nothing on the website alluding to the fact that the pool was not working. A claim was put in to further investigate our situation and I was under the impression that we would not be charged. I just checked my bank statement and we were fully charged even though we did not stay here. In the end, I had other family members who ended up staying at this hotel whom we visited durning the weekend. Their room was absolutely disgusting, dirty and outdated. There was an issue with bugs and I honestly refused to sit down or touch any of the furniture during our visit. Would give zero stars of possible. This place is neglected and should be shut down. read more

Built in 1988 the now dinosaur Hilton Dedham owned by the Bluedog Capital Partners, LLC, is a figure of a long-past nature of hoteling that is way past its prime.  In my recent stays, I have not seen any updates since the last 6mil renovations of 2002 done by the former owners The Procaccianti Group and again in 2017 for 9 million.  For a hotel that makes over 12 million a year, there needs to be a total demolition of the hotel and a new and future-appropriate building placed in its place.  The overall land that the hotel has is vast and most is not used along the rear of the building and vacant parking structures that you cannot see from the front.    Recent news has shown that this hotel is up for sale by the Berkadia Group who has been retained for the sale.  With its vicinity of Legacy place and Route 95 this is an excellent location, just not the right building to maximize the potential of the area.    The rooms are old, and not well kept, my most recent stay had multiple stains on the carpet in my room. Sub-par accommodations for the grill and lackluster staffing for all forward-facing customer areas.  The building itself is cut up with a weird 80's design and cumbersome angles to the entire building.  The flow both inside and outside just doesn't work anymore compared to other hotel choices in the area that are much newer and fresh.   The room charges are not in line with the competition and ask you to pay a markup for ease of location versus other hotels in the area.    My option is to go and stay somewhere else as the Hilton Dedham is well past its prime for what Hilton stands for, maybe if they knocked it down and built a Tru or something along that line people would recommend this hotel more read more

The front desk is cool. But the Starbucks in the morning really really sucks,, the lady there is terrible at her job...and the bar sucks it's like the guy just don't know how to work a bar... I wouldn't dare try the drinks, if I was Hilton I would think about switching it up read more

If you love to smoke, the first floor is for you. Step out of the elevator and inhale that nicotine aroma. It's a little odd because that's the floor with the gym, racquetball court and swimming pool. Don't smoke? You might like the upper floor. It's a completely different experience. The staff is friendly and professional. They changed my room with no fuss. I've stayed at this location several times, but this was the first that I ever had a negative experience. BTW, this is a non-smoking only hotel. read more

Old, dilapidated hotel with unhelpful staff. My room a/c did not work (80 degrees all night), the key lock on the door did not work, and the unit fan was extremely loud. The shower had issues as well. I had to jump through a million hoops to get a refund (still trying). They were sold out so they didn't have another room for me, but I'm pretty sure they must have know about the problems in the room but still wanted to fill the building during a busy weekend. While I was explaining the issues one of the staff started laughing at me. DONT STAY HERE. read more

I gotta get my pictures together but this was the worst hotel I've ever stayed and I've stayed in windowless hostels. Dirty, stained carpets, holes in the blinds, the window behind the blinds was actually just an exit. Loud. The walls didn't reach the ceilings. No heat. Loud beeping. I thought the people next door were in the room. I literally had to check. This will be updated. Any recent reviews that give more than two stars are definitely employee burner accounts. read more

one star seems generous , First this hotel is not in Boston Distance Between Cities Calculator This website allows you to find the distance between cities or any two places and get directions using Google maps. The calculated distance will be shown in miles ---- Distance Calculation Between:Dedham, MA, USABoston, MA, USA Driving Distance: 21.7 mi Driving Duration: 31 mins So some how every web site lets them have the name,Its a disgrace that Hilton leaves thier name on it next This Hotel is a dump , Have to stayed there fifteen years ago it was nice ,Never got towels or room made up, front Desk ( yes you have to go find them ) said cleaning and towels once every four days ,, Have a complaint in with Expedia, Expedia has been calling and e- mailing hotel for a week -"no anwser or they hang up " expedias quote the bed sheets were torn - ceiling had water stains- no food service restraunt was closed-and no one anwsers internal phone The general manager said yes he has problems but the average customer stay is only1.2 days, I agreed with Him ,Thats because people leave early ,as we left early as well If you want to stay in Dedham -nice place -google hotels in Dedham lots of good ones cheaper and better than the Dedham Hilton. By the way the people who worked there were nice and tried to help read more

I read the reviews and I am literally with my jaw on the floor. My experience was absolutely amazing! Tricia was a life saver. I was frustrated and caught in the transition between Event Managers. She was very comforting, assuring and responsive. She was so thoughtful and made sure our needs were met...and beyond! I had a Sweet 16 in the Grace Ballroom. It comfortably fit 100 people, the bar, the buffet, a dance floor, 10 tables, a 360 photo booth, 4/5 cocktail tables, 1 6 ft. dessert table, DJ Booth and a stand up mirror size slideshow. The buffet menu is great. My advise: It cost more to rent a space to prepare in, than to reserve an actual room. It's also cheaper to buy decorations (chair covers, napkins...) than to rent! read more

Rooms were clean, but dated. Food ok. There was an irresponsible welcome buffet setup in the midst of the covid virus spreading through state and fire alarm went off falsely twice during my stay which was rather annoying. Bartender was more concerned with her phone and texting than filling empty's drinks and assisting guests needing help. Food was very overpriced for the quality and just ok. read more

Hilton Boston/Dedham - Fire truck - Hotels Near Me - Dedham, Massachusetts

By far the worst Hilton that we have been to. I will try to keep it short , but the list is really wrong. 1. We booked the hotel on the arrival day, we called and asked if the hut tub was working , they flat out lied to us and said yes , when the Hottub had been out of commission for weeks. 2. We had many room choices on the app to book from ( Hilton diamond ) , we said let them choose, they gave us a room with a stain on the floor and some wierd smell, when we asked to switch rooms , they lied and said hotel is fully booked. When we asked second time , rooms magically reappear and they were able to chance room for us. 3. This is the second room discription : window handle is broken so you cannot close the window , spider web on the sprinkler , what seems to be a leak on the floor , and a door that the pain is gone like the doors in prison. 4 hotel is generally not maintained , the whole hotel has one microwave in common area , the windows are not cleaned , and for 3 days we had to endure it , it always felt like a after party house. A bed frame was left outside our door for over 24 hrs.. read more

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Excellent! I wish I had known about this hotel during my many previous visits. It is directly off the highway, spotlessly clean, and in a very nice setting. It is surrounded by woods and green grass. The hotel itself is modern trendy. The parking is right out the front door and plentiful. The staff was awesome. It is not in downtown Boston What kind of within striking distance. The price was very very affordable directly from Hilton. There are many restaurants around the area and many other things to do. I was there for work I had a trial in the Dedham court and it was five minutes away read more

Hilton Boston/Dedham - Nice clean close to highway and courthouse - Hotels Near Me - Dedham, Massachusetts

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Stayed here for a special company evetn we were holding. While the room itself was nice, large and clean, and the restaurant was okay-ish (service was slow) the main issue was the slovenly set up for our guests. Dirty, stained linens were put out for our guests during our cocktail hour and despite mentioning this to the person handling our room we were told they were aware and 'had to order new ones'. What kind of dirt bag way is this of trying to present a classy and professional event space? So sad that this is what they knowingly put out there for paying customers. read more

Conrad Hilton is rolling in his grave! I don't know where to begin... from the lack of A/C in most rooms...front desk said it's because the system has turned over to heat for winter... why is my room and many others so COLD that we can't control it, and some rooms are tropical and no A/C??? Why is the fire alarm triggered yesterday because of too much smoke from the grill in the kitchen, and then triggered again this morning at 6AM??? Why is the breakfast buffet so truly awful that most people sat to eat and left their plates? HARD COLD EGGS, UNDERCOOKED BACON, SLOPPY CONGEALED PANCAKE ROLLS???? One person on staff to take orders for "cooked to order"...Embarrassing doesn't begin to explain! We are here for a child's wedding.. along with 50 guest rooms of ours at the hotel. We are fearful of what to expect at the brunch tomorrow morning following the wedding (off site thank God!) tonight. NO RESPONSE from hotel management, no reaching out with any adjustments to room rates, RADIO SILENCE!!!! This is just unexceptable... My Hilton Honors points are up for grabs... who wants them? I DON'T. A full complaint has been lodged with Hilton Corporate.. we'll see read more

I booked a wedding block here because of its proximity to my venue and lack of availability at other hotels. Let me tell you, this was truly the only thing that went HORRIBLY with my wedding. From lack of communication, to staff being rude and dismissive to me, I could not have had a worse experience. This is happening as we are bringing thousands in business to the hotel, by the way. If you are looking for a place to have a wedding block, save yourself and your guests the trouble and go literally anywhere else in the area. read more

The sales manager Rianna is very unprofessional and was useless when trying to book a bridal shower at this place. We have been trying to connect with a sales manager their for over a month and its a revolving door. After lots of no responses we finally got a response stating they decided to not proceed with our event for a bunch wedding in november.... mind you we asked for a bridal shower in september. Clearly was not paying any attention and looking to not work. She even said she saw our email sent at 8 AM and didnt reply yet by 3 PM EST. It was overalll a wild experience and so grateful we did not work with them. Im sure we would show up and they would be pure chaos. Stay away from this place. all the reviews are 1 star for a reason. read more

It's basic but has everything you need. The walls are thin though. My next door neighbor was a loud talker and it felt like he was in the room with me. I had to call the front desk who had received multiple calls. Then the neighbor on the other side started. {sigh}. So not recommended for the light sleeper. read more

Worst hotel I have ever stayed in. Smells are horrible. Not clean. I have stayed in many Marriott's and have also stayed in a Super 8. This is equitable to the super 8 but quadruple the price. Broken plugs, broken ice machines, and nasty. read more

Does not honor website late check in promise of check in up till day of check out as noted. Front desk will not speak to you to help make it right - would prefer to keep your money. read more

Let me start by saying if I could leave negative stars I would. I am a lifetime Hilton Diamond member and came to this hotel last weekend for my sons wedding(thank God he was getting married offsite). First generally speaking the hotel is very outdated and not that clean. The room we were given had no closet (the shelves were ripped out )and there was no place to hang the cloths we were wearing for the wedding. Also the AC did not work and the room was like a sauna. After multiple calls to address these issues our requests went unanswered. On top of this our room was not serviced the entire length of our stay. Upon checkout, I asked to speak to a manager and of course there was no one there. I called the next day to try to speak to the interim GM, Steve. I left a VM for him and of course he never returned my call. I have stayed at hundreds of Hilton properties and have never had this experience. Take my advice and don't walk away from this hotel, RUN!!!!! read more

My stay with my husband (5/27-5/29) was easily the worst stay in a hotel I've experienced in my life. We checked in at 4PM on 5/27, and at 2AM 5/28 - an extremely intoxicated couple was given the key to our room that was evidently marked as vacant. Had the security latch not been done on our door, this couple would have been in our room while we were sleeping. A HUGE security concern, and could have potentially led to police involvement had the situation not been de-escalated (on our own). After calling the front desk, and then having to go down to the front desk at 2AM, we were offered a comp for one night, and to speak with the manager in the morning. The following day, the manager was completely indifferent to our situation - insisting that nothing could be done. Apart from this, the constant screaming and loud voices, and running in the hallways at all hours of the night were completely unacceptable. The room service was closed an hour earlier than scheduled, as well as the Grab n Go section. We still had to stay for our remaining night, due to a wedding my husband and I were both involved in. Had this not been the case, we would have left immediately. We will never be returning to a Hilton hotel, and have shared our experiences with the 200+ wedding party, extended family members, and co-workers. I have never been so disappointed in a managers concern for the wellbeing and safety of their guests. Hilton truly has zero integrity, and no regard for the people that are paying to stay in a room at their many locations. My husband and I were both unable to sleep both nights out of fear for our own safety, and dreaded going to our room thinking somebody else would be in there with our belongings. We are only grateful that we thought to put the security latch on the door, and that the evening did not result in heavy police presence due to a physical altercation. We are beyond disappointed in our experience with Hilton. read more

Avoid this place! Mold! Overwhelming mold smell everywhere. Most mechanical things in room did not function(a/c, shower, doors) Apathetic staff that could not offer us a hello or smile upon approaching the desk to check-in but rather met us with the statement that most of the available rooms did not have a/c and that they are understaffed. Inviting? Had we had the option we would have turned around right there. At 4:00pm our pre-selected, prepaid, pre-checked-in room was unavailable. When I attempted to shared my Hilton app confirmation details with the check-in staff the person told me that the app was nothing and I could either wait for a room with a/c or take a room with out a/c. Most staff encountered were rude and well aware of the very poor physical conditions of almost everything in the hotel. Where is management? This place needs a wrecking ball! Mold! Mold! Mold! read more

Upon arrival I had preselected my room using my Hilton Honors app was not given that room. I'm disabled and was given the farthest room you could ever imagine. The hotel overall in disrepair. Obvious water leaks in ceilings. Could use a face lift is an understatement! In my room obvious toilet leak with mold growing there. Tub had no grip surface and was very slippery. Sheets on one of the beds stain. House keeping brought by clean sheets and claimed the sheets were not stained? Whatever. Call down for extra towels. They arrived but were slightly damp. Late at night early morning some girl wandering the hallway screaming for some person? I should have read reviews before booking! Not at all what I expected when booking under Hilton hotels. Please don't answer back with the generic response that goes on every negative review. Fix your property and stop profiting from guests who make the mistake of booking here. read more

I used this venue for my wedding on 8/27/22. First, I highly recommend this venue for weddings. The new coordinator, Trisha goes above and beyond making sure all needs are met. There were a few bumps in the road with the transition of staff. Once, Trisha and I met, all of my anxiety went out the door. She is exceptional at following details, allowing the wedding party to guide her and providing practical feedback. The grounds were well maintained, cocktail hour transition smoothly, and the reception was beautifully executed. The package comes with linen, chairs, Hors d'oeuvres for cocktail hour and many of other amenities. Again, I highly recommend. read more