Been to the ER 3 times in the past month, twice bringing other people for cardiac events and once…read morefor avulsions on my forearms. They have been just fine.

We were looking to get my child started with therapy here because it's closer to home. However, the…read morewoman who called me was extremely condescending and passive aggressive. she had zero knowledge of insurance policies and billing. She was unable to answer any questions to clarify. When I asked to speak to to someone else or have her email her explanation - by the way she was quoting me almost $900 a week for a one hour session AFTER INSURANCE - she told me she didn't like my tone and hung up on me. I immediately reached out to my child's pediatrician and was informed her quote was insanely high - and they've had complaints about this location's staff before. We have asked to be moved away from the Ascension Seton/ Dell fanily as this is not the first time we've been misquoted. I recommend going somewhere that treats you like a person, not a number - like Texas Children's Hospital.

So, I began my Sunday looking forward a nice leisurely day at the lake with my family, when only an…read morehour into it, my fiance's sweet, but not-so-bright pup (it's HIS dog, not mine) decided to fight like Mike Tyson with my sister's dog over her Wubby (squeak toy). As I pulled her off of the other dog, my hand unfortunately got caught in the crossfire and was punctured in a few places. Not the worst injury I have ever had, but there was enough blood and lake water to warrant a stop in the weekend minor emergency clinic. Before I left for the clinic, my brother-in-law, cleaned up the cuts pretty well and sent me on my way. I got to the Marble Falls Minor Emergency Clinic, and the place was packed. I guess lots of people hurt themselves at the lake. As I was trying to fill out paperwork, my hand started bleeding again, and the bathroom was occupied, so I asked the front desk girl for something to put over it, and it seemed like she was a little freaked out by it. Maybe she isn't working in the right place. Judging by the other patients, I felt like I was the most beat up looking and should have been given preference in the clinic, but I guess that's not how it works. As I was sitting in the waiting room, trying to keep my hand from bleeding all over the couch, I saw a nurse talking to what appeared to be her neighbor discussing which route they take when going to evening walks. They finally got done with the conversation, and I was called back. I was quickly given a tetanus shot and they took down my medical history; then escorted to a clinic room. Where I waited . . . and waited . . . and waited . . . and waited . . . and waited . . . . . . for over an hour. Thank God, I wasn't losing anymore blood, I could have been passed out on the floor for an hour and no one would have ever known. I did like the doctor who helped me, he reminded me of Alan Arkin. He took a quick look at my hand, rinsed it off, told me my brother-in-law did a good job of bandaging it up, wrapped my hand in some dressing and sent me on my way with an anti-biotic. All for $140!?1?!?!? When I left, there wasn't a soul left in the waiting room. I honestly think they forgot I was in there. The people were all really nice, but some sense of urgency would have been helpful.

We were out of town from the Houston area last week, and both of our daughters became ill, so we…read moredecided to go to Tx Hills Urgent Care in Marble Falls. The care from the nurses, Dr. Dickey, Dr. McKay and even the front desk staff was phenomenal. Extremely thorough! Each doctor had a wonderful bedside manner that made both of our shy daughters, as well as us, as nervous parents, feel very comfortable. It turned out that our older daughter had pneumonia, and our younger daughter, a virus. (Xrays, blood work, and strep test were performed and read at this location.) They made sure the girls' regular doctor at home received all the test results they did, and they called our home to follow up several days later to see how the girls felt. We were very impressed and would definitely go there again for any medical need the next time we're in the area.

Office is clean and new. Dr Burkhart is really nice and takes time to talk to you. I feel like she…read morereally does care. Check in is easy and can be done all online. The lady up front is pleasant and helpful. So glad I switched my medical care to here.

Went for a blood draw. Uncooperative staff. Unfriendly. Reluctant to help. Will do my best not to…read morecome back!

DO NOT GO HERE. Go to the urgent care in Burnett…read more DO NOT GO HERE for stitches unless you are okay with a topical numbing cream. They do not use lidocaine. They would not suture my young family member for this reason. My sister is an RN in another state with ER and urgent care experience. Her reply was WHO DOESN'T USE LIDOCAINE? They would not suture my young family member because they don't offer lidocaine. I was not upset. We never were taken to a treatment room, but I was SO RELIEVED TO GO SOMEWHERE ELSE because this waiting area is rundown and FILTHY.

I had a great experience with Dr. Karen and her team! I scheduled my appointment the day of to look…read moreinto a shoulder injury and I left feeling so cared for. Every person there was so efficient and kind. Very grateful!

I went to this facility this morning. They told me that they did not take Medicare/Advantage…read more When I asked to pay in cash, or for other payment options, they refused. According to the website they supposedly do accept "self-pay".?.?.? They sent me to a nearby urgent care facility in Marble Falls. I arrived there to discover that facility was temporarily closed due to staffing issues. I came back home and called the Burnet facility to inform them about the Marble Falls facility so they would not continue to send people, needing care, to that location. They responded; "We are not affiliated with that facility, so how would we know?". Just plain rude, IMO. I find it EXTREMELY strange that I am unable to get "URGENT" care at the "URGENT" care facility in my home town. I would NOT be surprised if there were a significant % of retired people in this town on Medicare. So, WTH!?

I have visited this location multiple times and the office staff and doctors have always been…read moregreat. Having you seen quickly and efficiently, no waiting for hours for quality care.

I keep having great experiences here, so I want to leave a review today. I have a neuromuscular…read moredisorder called Isaac's Syndrome and it causes confusion. I mixed up my appointment time today, but the front desk was still able/willing to squeeze me in without much wait and they were super nice about it. Dr. Carrol, once again, was fantastic. I was nervous because I have so many things going on outside of cardiology, but Dr. Carrol listened to all of my questions and issues without rushing or embarrassing me. We covered 4 or 5 items and his perspective was incredibly helpful. Even though my hypercalcemia and elevated metanephrines were found by an endocrinologist, Dr. Carrol was able to explain how they connect to certain symptoms and when they might overlap with cardiology. Before my appointment, I wasn't sure what to do, but after speaking with Dr. Carrol, I know what my next steps should be. 5 stars.

Ascension Cardiovascular seems to have a top down problem with how they handle things. I used to…read moresee Dr. Kamran A. Shaikh. However, neither he nor any member of his staff ever cared to make sure I had my blood work done before my appointments. They would say they called in the orders and then I would go and not have the orders and then they couldn't do my blood work. So, I would go to my appointment and he would say he would look into it and then I would never hear from him. So I decided to switch to Dr. Gratton. I guess they share a staff because he doesn't care either. They sent my blood work to a lab and I went there and they didn't have it. So I called and they said that the particular lab couldn't do my blood work, so they switched me to another lab. I went there and the orders were incomplete so that lab couldn't do the work either. The fact is they don't care. I would avoid this company at all costs. You may think you are being taken care of by a cardiologist, but you're not being taken care of. You might drop dead with 100% blockage in all of your arteries.

We learn from our mistakes. I did ask for a TB test-and a pap smear-not done--I was told the Nurses…read morewere at lunch and would need to reschedule many times. Also, one dangerous medication that my husband was on was offered again after three months when it was a one time dose medication. So updating records was not done.