This facility is disorganized, and I've experienced issues with inaccurate insurance billing. Both…read morethe GI and GYN departments seem poorly managed, and the costs are significantly higher than other offices I've visited that offer more experienced staff and higher-quality care. Additionally, the environment is not well-maintained and has an unpleasant odor. I would recommend considering other options unless it's an emergency and no alternatives are available.

arrived for appt (emerg consult) at marble falls clinic after e check in but appt had been canx…read morew/o notice. 3d appt canx w/o notice, Elizabeth L. had only excuses, and decided to intimidate us with security to the point of bringing my wife to tears. This is totally unacceptable.

We learn from our mistakes. I did ask for a TB test-and a pap smear-not done--I was told the Nurses…read morewere at lunch and would need to reschedule many times. Also, one dangerous medication that my husband was on was offered again after three months when it was a one time dose medication. So updating records was not done.

DO NOT GO HERE. Go to the urgent care in Burnett…read more DO NOT GO HERE for stitches unless you are okay with a topical numbing cream. They do not use lidocaine. They would not suture my young family member for this reason. My sister is an RN in another state with ER and urgent care experience. Her reply was WHO DOESN'T USE LIDOCAINE? They would not suture my young family member because they don't offer lidocaine. I was not upset. We never were taken to a treatment room, but I was SO RELIEVED TO GO SOMEWHERE ELSE because this waiting area is rundown and FILTHY.

I had a great experience with Dr. Karen and her team! I scheduled my appointment the day of to look…read moreinto a shoulder injury and I left feeling so cared for. Every person there was so efficient and kind. Very grateful!

The service here at this location is opposite of what Seton service standards are. I don't even…read morehave enough words to describe the anger. My mother went in for office visit for a minor health concern. The office verified that the doctor coded it wrong which is why Medicare wont cover it. My mother first confronted the receptionist and they stated it will be handled.. a month later we get a collection bill. I went up to the place to ask them why this has even occurred. The receptionist has zero customer service, flat rude, and took away my rights that I have to obtain information that can be given anywhere and to anyone just because she did not want to give it to me. That is her words "because I don't want to" I work in the hospitality industry as a manager and to my belief I think I am fairly patient and reasonable but her attitude and demeanor... Lets just say My family will not be back. Scott and White does not mess with your bill and is friendly. Go there. I grew up here and even did student observations with Seton and was pro-Seton but after this you lost all my respect. All I wanted was sense of care and attempt to assist us with the issue not demeanor and poise as if we are worthless and below you. Everyone is equal. I hope as they claim this time this issue is resolved in few days and not have to go further than this.

So, I began my Sunday looking forward a nice leisurely day at the lake with my family, when only an…read morehour into it, my fiance's sweet, but not-so-bright pup (it's HIS dog, not mine) decided to fight like Mike Tyson with my sister's dog over her Wubby (squeak toy). As I pulled her off of the other dog, my hand unfortunately got caught in the crossfire and was punctured in a few places. Not the worst injury I have ever had, but there was enough blood and lake water to warrant a stop in the weekend minor emergency clinic. Before I left for the clinic, my brother-in-law, cleaned up the cuts pretty well and sent me on my way. I got to the Marble Falls Minor Emergency Clinic, and the place was packed. I guess lots of people hurt themselves at the lake. As I was trying to fill out paperwork, my hand started bleeding again, and the bathroom was occupied, so I asked the front desk girl for something to put over it, and it seemed like she was a little freaked out by it. Maybe she isn't working in the right place. Judging by the other patients, I felt like I was the most beat up looking and should have been given preference in the clinic, but I guess that's not how it works. As I was sitting in the waiting room, trying to keep my hand from bleeding all over the couch, I saw a nurse talking to what appeared to be her neighbor discussing which route they take when going to evening walks. They finally got done with the conversation, and I was called back. I was quickly given a tetanus shot and they took down my medical history; then escorted to a clinic room. Where I waited . . . and waited . . . and waited . . . and waited . . . and waited . . . . . . for over an hour. Thank God, I wasn't losing anymore blood, I could have been passed out on the floor for an hour and no one would have ever known. I did like the doctor who helped me, he reminded me of Alan Arkin. He took a quick look at my hand, rinsed it off, told me my brother-in-law did a good job of bandaging it up, wrapped my hand in some dressing and sent me on my way with an anti-biotic. All for $140!?1?!?!? When I left, there wasn't a soul left in the waiting room. I honestly think they forgot I was in there. The people were all really nice, but some sense of urgency would have been helpful.

We were out of town from the Houston area last week, and both of our daughters became ill, so we…read moredecided to go to Tx Hills Urgent Care in Marble Falls. The care from the nurses, Dr. Dickey, Dr. McKay and even the front desk staff was phenomenal. Extremely thorough! Each doctor had a wonderful bedside manner that made both of our shy daughters, as well as us, as nervous parents, feel very comfortable. It turned out that our older daughter had pneumonia, and our younger daughter, a virus. (Xrays, blood work, and strep test were performed and read at this location.) They made sure the girls' regular doctor at home received all the test results they did, and they called our home to follow up several days later to see how the girls felt. We were very impressed and would definitely go there again for any medical need the next time we're in the area.

Been to the ER 3 times in the past month, twice bringing other people for cardiac events and once…read morefor avulsions on my forearms. They have been just fine.

We were looking to get my child started with therapy here because it's closer to home. However, the…read morewoman who called me was extremely condescending and passive aggressive. she had zero knowledge of insurance policies and billing. She was unable to answer any questions to clarify. When I asked to speak to to someone else or have her email her explanation - by the way she was quoting me almost $900 a week for a one hour session AFTER INSURANCE - she told me she didn't like my tone and hung up on me. I immediately reached out to my child's pediatrician and was informed her quote was insanely high - and they've had complaints about this location's staff before. We have asked to be moved away from the Ascension Seton/ Dell fanily as this is not the first time we've been misquoted. I recommend going somewhere that treats you like a person, not a number - like Texas Children's Hospital.