Key factors that made this care superior that of other providers. 1. Thourough dianosis procedure. Medical staff led by Dr. Gary made no assumptions and diagnosed the issue by thorough but not excessive testing. 2. The staff were aware of the patient's needs and were exceptionally kind. 3. Their diagnosis reveled a potentially significant health risk that was potentially missed by higher levels of care in recent past . We look forward to seeing if the prescribed actions provide relief. We are grateful for such wonderful service here in Marble Falls! read more

DO NOT GO HERE. Go to the urgent care in Burnett. DO NOT GO HERE for stitches unless you are okay with a topical numbing cream. They do not use lidocaine. They would not suture my young family member for this reason. My sister is an RN in another state with ER and urgent care experience. Her reply was WHO DOESN'T USE LIDOCAINE? They would not suture my young family member because they don't offer lidocaine. I was not upset. We never were taken to a treatment room, but I was SO RELIEVED TO GO SOMEWHERE ELSE because this waiting area is rundown and FILTHY. read more

NextCare Urgent Care - Filthy air vent @ NextCare in Marble Falls. - Urgent Care Near Me - Marble Falls, Texas

I had a great experience with Dr. Karen and her team! I scheduled my appointment the day of to look into a shoulder injury and I left feeling so cared for. Every person there was so efficient and kind. Very grateful! read more

$225 just to look at my eye and say nothing's wrong? It's been hurting for days. These people just want your money. read more

It would seem obvious that a business supporting health care should be the most reliable of businesses, especially those supporting lab work. What could be more frustrating that an office that closes almost an hour early, with no notification and no way to discover this except to show up within their normal hours, and it's closed. A little after 4pm, and they claim they are open until 5. To top it off, it's now too late to get to another CPL before 5. I think there are laws protecting consumers from this kind of fraud, and I certainly hope someone goes after these losers. I wish I could give them a lower score. read more

we went to this minor er and paid $150 to be seen and were told the strep test was negative and no antibiotics were going to be prescribed. we returned later the same night and again were turned down and also talked down too and the doctor was rude and not happy that we returned. she stated that she is monitired by n how many antibiotics and narcotics she writes prescriptions for. yeah right. it was very apparent our 4 year old had strep throat, you couldn't miss it. the next morning we went elsewhere and spent an additional $150 to immediately be told that our 4 year old had raging strep throat and they couldn't believe we werent given antibiotics the previous day. today a friend of mine took her child to this same place and had a negative strep test and was still prescribed antibiotics. Absolutely unacceptable. read more

They don't wanna help people. Left to wait at the front for 10 minutes. Trying to sign in through Some app and then when I'm almost done. They came to the front so they couldn't take me because they were at capacity for the day. read more

I went there with a painful rash. It was near closing time by the time they called me back. They said yes looks painful and it wasn't something they were equipped to handle. And to follow up with my primary. Charged me $250, even though it should only be $50 with my PPO, then pointed towards the door. In summary total waste of time and money. read more

Don't bother going unless you have an appointment. I only wanted a Covid test. I tried calling for 3 days to ensure I could get one but was on terminal hold never to be answered. I finally decided to go there and drove 15 miles only to learn they were taking NO MORE WALK INS, including for simple nose swab. Keep in mind I'm sick and have been exposed to Covid. I purposefully waited until the website said there were only 2 people waiting so I wouldn't put others at risk. The place was empty when I arrived and it was 50 minutes before closing. After she told me they weren't taking any more patients, I told her my frustration of trying to call. The receptionist said, I need to call the number posted on the door next time and not the number listed on the website if you want to speak to someone. My takeaway, there will never be a NEXT TIME for me. read more

So, I am up here visiting my parents from Sacramento, California and had to seek care for a sore that popped up on the side of my head above my ear. Right away I was put at ease as the lovely Receptionist took my out of state insurance and got me right in. The staff members that I interacted with were sweet, amicable and knowledgeable. Two big things that are important to me are : 1.) That they LISTEN to me and my concerns (and actually HEAR what I know to be true about my own body!) And, 2.) Bedside Manner. Chandler, Paulette and Karen were outstanding! In fact, I can not say enough about them! They exceeded my expectations by a landslide! I had to have the place on my head lanced open and drained, then bandaged up. They called in 2 prescriptions for some heavy duty antibiotics which was ready for me at the H.E.B. pharmacy when I arrived there. They were professional yet compassionate. These women were epic in my care and if the "Boss man" is reading this, you need to give these dedicated and selfless employees of yours a raise!! By the way, I was not coerced in any way to leave this review!! It comes from my heart for the care that I received. Period. read more

This was the worst health care experience I have ever had. The nurse practitioner is entirely incompetent. She did not perform a complete physical exam, and instead decided to pressure me into repeating a Covid test (that had already yielded a negative result). Once flu was ruled out, she decided to take the lazy route and diagnose my illness as "some sort of viral infection," rather than even looking into bacterial sources of infection. When I tried to advocate for myself and request a complete physical exam, she tried to gaslight me and say that she had examined me, as she had asked me to take off my mask. Indeed she had asked me to take off my mask, but she had only looked In my mouth, not my nose and ears. I only came to this Urgent Care because my primary care is closed today and I didn't think it would be good to go another 24 hours without antibiotics. As it turns out, I have a sinus infection and double ear infection, and this NP and clinic forced me to suffer longer and unnecessarily. I finally got the medicine I needed, but the fact that I had fo fight for it is completely ridiculous. I will die before I go back to NextCare. read more

Not so good, wife went in for a flu, COVID and strep test. When I called for the COVID test results they said they weren't back yet. My wife got worse so we called them back. Turns out they had the results back on the 15th, positive. They said they called. No voicemail no msg nothing for 4 days. read more

You guys have improved your care, it's super easy to book online ahead of time, but the NP Jennifer needs to go. When your child is sick and it has the potential to turn into walking pneumonia she needs to treat it very seriously. She sent us home to treat his cough, congestion, and wheezing with an inhaler. Told her we were going out of town so could she send in more prescriptions just in case it gets worse and she wouldn't. We were back in there 2 days later with walking pneumonia. All that does Jennifer is drive up the cost of healthcare. Thank God I knew it was going to turn into that and decided to bring my kid back before it got really bad and ruined our trip and cost AMERICANs more money. Jennifer, treat patients aggressively when pneumonia is going around so we dont have to utilize the ER/hospital. That drives up everyone's cost for healthcare. Wake up and Get with the program!!! read more

If you want to be yelled at across the lobby and then berated by the receptionist for just walking in go to Nextcare on N Maize Wichita KS. I left. No excuse for such rudeness. read more

No stars at all. Everything about my visit today was horrible. I feel like if the provider I saw today definitely does not treat all people the same, maybe because I didn't pull up in a Range Rover . Maybe I worked all day before sitting in your office for hours. From the rude lady at the front to the very rude provider. The provider acted as if this was a free clinic and she was just annoyed to be there. At one point of time the provider blurted out what is that smell? Excuse me. Like I said I worked all day . And then paid to be judged by you. Mind you just to see her with no insurance was 200.00 If they had not made me pay upfront I would have walked out. Horrible all the way around and I will never come back here ever. Also I have already reached out to the liaison as soon as I walked out of the visit with no response read more

made an appt for 1120 check. got there at 11. didn't get called back until after 12. did not see the nurse practitioner until after 1. when I arrived there was exactly one other person in the waiting room. neither receptionist or nurse petitioner Even acknowledged I had been waiting. No tests ( Covid or strep). 2 minut exam and prescribed for antibiotics for sinus infection. 2 hours seems like an excessive wait read more

Re: Health care staff: I've had very good luck and care. Re: receptionist: I've been trying to book an appointment online for tomorrow and the form kept freezing. I then called the clinic to try to book an appointment. The receptionist said, after chuckling, "Welp. Keep trying because I'm pretty busy right now." TLDR: If you can get past the horrible customer service at the front you're in good hands. Here's hoping the girl at the front desk goes away. Best of luck getting past her. read more

This review does not reflect on the staff at the Marble Falls location. This comment is in regards to the support service within the company. Recently, I took my nephew for an ailment at this location. The staff was very friendly and the visit was quite pleasant. Since they have several locations throughout Austin. I thought I may use their service when the time is needed. My nephew parents' neglected to renew his health insurance plan. So, I the staff there convinced me to purchase a discount plan for 3 months. Which I gladly did. Four months past, I decided to cancel the plan. I called the toll-free number as instructed. The automated voice service prompted that they do not accept cancellation via voice calls. All cancellations have to be submitted through their website. I requested a cancellation through their website, and I thought it would be over with. After reviewing my bank statement, Nexcare has been charging me all these months. I contacted my bank the dispute these charges. My bank advised me to try to resolve through Nexcare first. I cannot reach anyone at Nexcare for over an hour. All goes to voicemail, again I don't have time to play phone tag. Finally, I made contact with one of the customer service representative. She was very friendly but did not provided the information I need. I asked the representative what happened to my email that I request for cancellation a month ago. She stated they didn't have any record of my communication. Anyways, this was escalated to the supervisor. This case is still ongoing. This is a clear understanding that this company does not have enough support staff to run the company. I resigned to ever using this company's service again. read more

Last time I came here I gave 5 stars. This time, I never got to see a dr after waiting an hour and 50 minutes from appt time. I arrived at 10:15 for a 10:20 appt. I made it back to get vitals about 11:35z. At 11:55 I was told there was one person in front of me. At 12:20 I had to leave for another drs appt. It appeared that my appt meant nothing snd I was just placed in the queue. I was never told the wait would be that long, just that there was only one provider. If they cost handle the appts in a timely manner, remove the ability to make new ones. If I had known the appt time meant nothing, I would have come much earlier to insure I could make it to next appt. I would have exoected almost 2 hours would work. Also, I went for a uti and had already provided a sample. They could not test the sample and call with results because the dr hadn't ordered the lab. So.. after the dr finally shows, the still had to process the sample and the dr would have to see me twice. I have no doubt they would provide good care, if they could manage the patients. read more

Let me set in the parking lot with two sick toddlers, for two hours, before they told me they couldn't run their insurance. I told her when we checked in I didn't have the cards with me because I can't get the insurance company to mail them to me. Will never come back or recommend. read more

Do not go to the NextCare Urgent Care in Marble Falls. Doctor did not listen or care about my symptoms. I had to go to a different doctor/place the next day for appropriate care. Waste of good hard earn money. read more

When a medical doctor needs healthcare himself, going to NextCare Urgent Care is a good option. The staff is efficient and courteous and willing to extend that extra effort to complete the visit to one's satisfaction. Mike Moore PA-C (a former college football star), and medical assistants Makenna and Kristen were excellent during my visit. We are fortunate to have this team in our community! I highly recommend NextCare for your general medical practice needs! Steve H., M.D. read more

Friendly receptionist and brief wait. However, the NP that examined me apparently was in a hurry. After a very quick exam she prescribed pills for bronchitis and apparently left the building. Fortunately I was traveling to MN a few days later and, feeling worse, I went to an urgent care there. After an extensive evaluation, including a chest X-ray, I was diagnosed with pneumonia. With the correct medicines and inhaler I'm now feeling much better and on the mend. I won't be going back to this urgent care. read more

You book an appointment, show up early, and then sit for an hour and wait despite the fact that the link they send when you check in says there is no one ahead of you. I pointed it out to them and they didn't care at all. Absolutely ridiculous read more

NO STARS. This is the worst place ever!! The doctor completely misrepresented what I told him and put it in the medical records. Now, I'm paying for his untrue words, emotionally and monetarily. Do not ever go to this clinic. read more

10/21/16 Was seen , treated, and out with an hour. Professional staff. And Michelle gave me 2 injections of medications I know are painful to administer ( I'm an RN) and all I felt was the needle prick. Thanks so much Michelle. I have a huge needle phobia. My PA Vaishali was great. 11/15/16 I have to add to my review upon receiving my EOB (explanation of benefits) from my insurance. Seems that they aren't in my network. My doctor sent me there when they couldn't get me in on a Friday and I was getting progressively worse. My doctor said "we have partnered with them for our overflow". I went in they accepted my insurance card and I paid my copay and left. Imagine my shock when I get my EOB saying I will owe the full amount of over $600.00 because they didn't have a referral or pre authorization and they aren't in my network. So be sure your insurance pays for this EXPENSIVE care or wait and see your own doctor. My doctors office has sent in a referral for me so I'll see if my insurance will pay for part of this. read more

This is for the Marble Falls Texas location. Took husband in for what we thought was his "usual" sinus infection on 27 Dec. Tested positive for Covid. Was told to take him to Burnet ER for infusion (1st wrong information as when we got to Burnet we were told they stopped giving infusions because they adversely affect Omicron variant (2nd wrong information from Burnet ER). When we were finished with the NP, she stated to bypass checking out and go to Burnet ER (3rd bad piece of advice...get your COVID results BEFORE YOU LEAVE). Day 8 of COVID, not getting better, called Burnet ER for infusion and they NEED TO COVID TEST RESULTS for the infusion paperwork. I called NEXT CARE number and wasted over an hour on hold so drove to Marble Falls. Arrived at Marble Falls Urgent Care at 8:15 so I can be first in line to get a piece of paper (Covid Results). Could not obtain them on-line via an account set up. When they opened the door, people in line went to other entrance so when I walked in, others were ahead of me. I stood my ground and said I had been there since 8:15 and I was not going to get in line behind these 3 people who used the other entrance. Open the FRONT ENTRANCE FIRST. And trust me, THEY WILL NOT OPEN THE DOOR EARLY. read more

Went at 11am on Wednesday for an ear infection. In and out with prescription in 40 minutes. Erica at front desk was super friendly! Rick was triage nurse, calm. No hassles with being out-of-state on vacation. read more

Forget about doing the online check-in. It does nothing to get you in any more quickly. Unbelievably, on a busy Saturday, they have ONE employee here seeing people. It doesn't occur to them to actually have STAFF on a day when they know there are going to be urgent care issues? When you do see a PA (be aware that, after the wait, you're not even seeing an actual MD), you will get, at maximum, 2 minutes of time. So tell them your health issue QUICKLY! You don't have long! One star is generous for this place. It's horrible, and I wish lower ratings could be given. Don't go there unless it's your absolute last option. And, even then, think twice. Try to wait until a real doctor's office is open and go there. read more

I have been on Advantage program and love the staff. Doctor is so caring. I had a chest X-ray and cost are great. They follow up and use mobile notifications for appt. time. read more

The upfront costs was excessive. I had mrsa. When I finally saw a physician when I explained my condition, he replied. " are you an intravenous drug user?" I was shocked! Sir I explained I'm 61 yrs old do I look like a drug user to you? And what would make you say something like that? He apologized but in my eyes the damage was done.I will never darken their door again! That very unprofessional and hurtful read more

I have taken all 3 of my kids here once each. They are the only place open on Sundays besides the ER and we use Scott and white fore everything else. I have actually noticed sick visits here are cheaper with my insurance than going to our regular doctor for sick visits. I have no complaints what so ever. read more

This place is great. With 8 kids, we sometimes need to see someone on the weekends. The wait is almost always reasonable and the staff is super polite. I went on a Sunday and Cindy checked me in and was extremely nice. I saw Shelly, the PA, who immediately diagnosed my issue and prescribed a shot and some medication. Michelle gave me the shot-- totally pain free! Everyone was so nice and I was in and out in about 45 minutes. A great place! read more

Worst experience ever! We were there for 31/2 hours, paid a $125 co-pay. Flu test was negative, strep test was negative. Was told that the flu test was probably a "false negative" and was sent home to just treat the symptoms. No antibiotic prescribed for the upper respiratory infection that my asthmatic son visibly has. Never going back again! read more

Nice helpful people who are professional and know what they're doing. I've come here for several visits and have always left satisfied with the amount of care I receive. Sometimes it can get crowded but that's just part of going to a clinic read more

Been going to this place for a couple of years and always had a great experience. Today, at my appointment, I was told they no longer accept my insurance and want to charge me $350 for an office visit for a sinus infection! That is BS!!! read more

Paulette Walker the PT was nice as she checked me in, but then was VERY unnecessarily rough even after I asked her to go gentler with the Q tips for my Flu and Strep test. I told her it doesn't need to hurt that much. She didn't even acknowledge what I said and instead told me to keep still. I couldn't believe what she did and her lack of patience! She could have at least TRIED to be even a little gentler, after I requested that, but instead jammed it down my nose! I had the exact tests done by the red head medical assistant last week who was EXCELLENT, there was no pain or discomfort from her (at same location). Paulette made my nose really HURT! I've had much experience, working in a hospital myself, enough experience to know she does not need to be working with the public like this. I feel sorry for any children that will be traumatized by her roughness. She has terrible bedside manner and an obvious lack of pride she takes in her job. read more

I wish I could say no stars! I walked in and was greatly well by the receptionist and the nurse. But the doctor, you could tell I was just another dollar to him. He honestly didn't try to really figure out what was going on. My main concern was my stomach and when I left I was given an inhaler and $300 later I was out the door and frustrated. I asked him about my finger nails and he said he wasn't a nail tech.... really? You could tell he was just rushing me out. No care for the patient at all! read more

My husband and I have been in this clinic 3 times now and have had bad experiences all 3 times by the same doctor, Gregg Mercier. I was in the clinic on January 19 with Cedar Fever. Ask for a Z-Pack to take because I get the same symptoms each year. This is prescribed and I'm over it before it goes into bronchitis. Doctor refused, gave me a shot of steriods and a prescription. Two days later I was worse and called back to clinic requesting Z-pack. It was finally prescribed and I was well in two days, like always. The doctor would never look me in the eyes while talking with me. He kept staring at the floor. My husband came down with same symptoms 2/6/17. Told him to ask the doctor for Z-pack. Again doctor refused, prescribed Amoxicillin. It has been 4 days, he is worse and I have made an appointment with our normal physician tomorrow to be seen. He is a truck driver and has a very hard time getting off work to see a doctor. So now I'm paying for two doctors visits Instead of the doctor listening to our needs. We are in our sixties and we know what has worked for us in the past. My husband stated he had problems with this doctor before and he also stated he never looked him in the eye and that he did not care to go back Not only did we have this problem, but our insurance charges a co-pay of $30 to be seen. They charged my husband $30, but had charged me $100. When my husband ask the receptionist about it she changed the subject and blew him off. I had to call their billing dept in Dallas and it will take 12/14 days to get the money back that I was over charged. When I ask why so long, I was snapped at for even asking the question. We are done with dealing with Nexcare. We will never go back. Bet this one won't get posted read more

We went 30 minutes before closing and receptionist was not too happy to see us. So if you have an emergency illness, don't go close to closing time! read more