I had purchased new glasses recently from my optometrist in Pomona and accidentally damaged them…read morebut thankfully there was a LensCrafters near by my home and Paul fixed my glasses free of charge in less than 10 minutes. I highly recommend LensCrafters. Great customer service!

Highly recommend this location. Staff is friendly and attentive. We received our daughters glasses…read morepromptly.

I needed a pair of Toms sunglasses repaired. It was missing the screw on one side. It only cost $20…read moreand was done in 10 minutes. I would highly recommend this business.

This is a great location with exceptional service. I started a new driving job today and I broke…read morethe wire (a figure 8 wire apparently) that retains the polycarbonate lens in place on the Oakley frames. This location is by appointment only so I called and spoke with (I believe) Mariano who told me to come on down but he did caution me that most metal frames are repairable while plastic ones are not (my Oakley frames are plastic). My heart kind of sank at this point as my new job that requires daily driving started in a little over three hours. When I arrived and showed him the glasses, I told him about the predicament I was in and he said he would do his best. There was hope for my glasses as the plastic was not damaged or broken, only the wiring was snapped (and largely missing). Mariano did not have the replacement wiring in store but he managed to use wiring from an in-office sample frame to effect the repair. He did not have to do that but he did and it only took 5 minutes and I was on my way and I got to work on time. Thanks man, greatly appreciated.

I brought my son for his first check up & Dr explained everything well so friendly & glasses came…read morefast thank you

Been coming here for a couple years now they always take care of me and the wait is always so fast…read moreand convenient

Busy early evening shopping before the crowd rush. Warm friendly staff. Sweetheart and I went in…read morefor some perfume for each other. Plenty of brand name selections. She ended up with coco channel and I with Versace. Not cheap but we got for what we paid for. Got some extra free gift as part of the promo. Loved the scents. She's happy and I'm happy.

SHOUTOUT TO CATRINA! We were helped by Ms. Catrina by the Women's Shoes section, this lady was…read moresetting up new Macy's accounts like hotcakes. I appreciated how nice she was with each customer and was really trying to make sure everyone had a quality experience. Her coworkers stationed at the other register did not seem to enjoy their jobs as much as she did. My main complaint in this department would be the wait time, the Macy's is understaffed and lines started to form quickly. Additionally, it would take 20 mins to help ONE customer. Aside from the shoes section, I enjoyed this location. It's clean and they had great deals on linens and towels. If you're a Backstage Boy like me, there's a decent one upstairs.

Staff is great and there's a big selection of frames. We come here specifically for Tomato brand…read moreglasses. The optician was patient and helpful with my son's special needs. Very happy with our visits.

I've been going to Hospital Eyecare Center for about 9 years and I absolutely love Dr. Fletcher!…read moreShe's very sweet, informative and always makes me feel comfortable. Sad to say, I don't foresee myself returning back to this office because of the staff. I used to receive either an email or a call every year to inform me about my annual eye exam and they would schedule me an appointment. This year I didn't receive any of that and when I called to get one scheduled, they told me that I only had a "home" number on file which is why they couldn't send anything (which doesn't make sense because they've emailed me before AND called me). However, that didn't really bother me because I assume there process has changed, new staff members and/or they could be using a new system. The representative got me scheduled for an appointment and asked if my insurance changed and I did inform her it changed but needed to locate the new insurance info and would call back. I called back and provided her with my insurance info. - Exactly 5 days before my appointment, I actually went into there office to 1) verify that everything was all settled with my insurance 2) view some of the glasses I would soon pick out when I come in for my appointment and 3) request one pair of contacts as a courtesy since I was on my last pair of contacts and one contact ripped. The staff member at the front desk CONFIRMED that everything is good to go with my insurance and was nice enough to give me one pair of contacts. -- About 1 hour before my appointment I received a call from Hospital Eyecare Center about my insurance, which puzzled me because I thought it was all settled. She wanted to know if I had PPO insurance, I confirmed that it was and she told me that they accept PPO so I'm fine. -- I walk in the office the exact time of my appointment and the women at the front desk was still trying to get clarification on my insurance. I wasn't worried because I was told more than once that my insurance was covered. After 8-10 mins another representative comes to me to inform that my insurance is actually not covered and that they don't take the "PPO" insurance I have. I'm not upset at the fact that my insurance wasn't accepted, I was upset at the fact that I called in ADVANCE to schedule my appointment, provided them my insurance, went into the office days before my actual appointment to make sure I was covered and was told my insurance was good to go, but the day I come in for my appointment (mind you I took off from work) they tell me my insurance was NOT covered! I was so furious with them at that moment! I said what I had to say to them and just walked out. My advice to the staff, as soon as a customer schedules their appointment, don't wait until the day of their appointment to fully verify if their insurance is covered or not! That should have been done well in advance. At that moment, I wanted to rate them a 1 star, but that would have only been out of frustration. I think it's fair to rate them a 4, since I've been going to them for so long and didn't have any issues with them in the past, their office is always so clean when I visit and Dr. Fletcher is awesome. I also received an apology call from Debbie, which is appreciated. Other than that, I am disappointed with some of the staff members that were responsible for fully verifying my coverage.

We had such a wonderful experience with Dr. Rafa! She was incredibly thorough during my 4-year-old…read moreson's first eye appointment and took the time to explain everything clearly so I felt completely comfortable and informed. What really stood out was how kind and patient she was with him. She made the entire visit fun and stress-free, and he actually enjoyed being there! I'm so grateful we found such a knowledgeable and kid-friendly optometrist. Highly recommend Dr. Rafa for anyone looking for exceptional care, especially for little ones!

We use to like it here because of the friendly employees and they use to price match. Seems like…read moreall new staff now. The girl who "helped me" today said price matching is against their policy "because they're privately owned" (while looking at my previous purchase from the year prior-that was price matched) mind you I didn't make a purchase at a different optometrist because I liked this place better. I took a picture of item # to purchase here. Felt like she couldn't be bothered to assist me better & she came off as rude and condescending when she didn't understand my question. we've even recommended family and friends to come here... I will no longer be coming here and I wouldn't recommend this place to anyone.

These optometrists are phenomenal I dealt with Dr Kim and she corrected an issue that was a major…read moremiss the mark, for an optometrist from a very renowned practice. I'm talking way off when I got the glasses I couldn't see anything it made me dizzy nauseated but Dr Kim was able to reevaluate and get me the proper glasses for both distance and for reading and they were awesome in that place they had no problem helping me fix this in fact they comped me the eye exam because of the issue!! When Dr Kim examined my eyes, and they sent the glasses back that were a prescription from a different doctor, I could not believe the difference and I was so happy because the office manager was so nice she bent over backwards to help me! I recommend you go there I was apprehensive because I didn't realize that they had some of the finest optometrists in the country within their company!! But they do and I highly recommend you go, tell them Tammi sent you, and enjoy the ride you're going to be able to see beautifully when they're done with you! Ok...I kind of spoke too soon. THAT experience up above WAS wonderful. But TODAY'S....... DEFINITELY NOT. My husband had an appointment today for a new prescription, so I came with him because I need prescription sunglasses. So, he went to the waiting area for HIS eye exam and I told the girl, in my regular LOUD voice, that I needed my prescription in sunglasses. She told me to take a seat. I watched people come in, get helped and leave. I watched 3 of the workers sit at the desk talking with each other. I waited 20 minutes and NOT ONE of them came and helped me. Horrible customer service when the certain lady manager isn't here. Very disappointing considering how much money my husband spends here. Funny, my experiences were like night and day. I'm still here now waiting for my husband. Bummer because I found cute sunglasses. I'll go to Lens Crafters.

This is 2nd time in 2 years I've stopped by this store to purchase 2 pair of glasses…read more.. Not one single person looked up and acknowledged me... I was in the store over 20 minutes and not one single employee acknowledged me.. I will never frequent this establishment...and do not recommend wasting your time visiting America's best...

Awesome job Visionworks. It's bright, clean and nicely decorated for Christmas!…read more Very helpful, friendly and professional staff. Easy first time patient check in procedure on the iPad. Eye exam was very informative and doctor took time to explain details of eye scan results. Great!! Picking and choosing eyewear was DIY which I like. Took time I need and the staff provided benefits print out to better help me stay within budget. It's in a busy plaza but with plenty of parking spaces.

I went there in October 1924. It was my first time going there and originally I had an appointment…read morethe next day at Costco to get my glasses done. Someone had suggested I try the app and my glasses broke so I gave him a shot. Got the eye exam on and I thought they were a little pushy on the add-ons. I got the prescription and I made it knowing that I have an appointment next day and how I appreciate them getting me in checked out. I got one pair of glasses with photo lens and progression lenses. The girl that was helping me and I'm sorry I don't know her name and I cannot find my paperwork, seem to be a little bit, unsure of things and he kept asking questions. I'm fine with that. At one point, she told me my lenses come with scratch proof coatings and it's a lifetime warranty. I asked what do you mean a lifetime do you mean till I get my next prescription in my a couple of years and she said yes and I said are you sure because usually I know it's like one year at the most. She got up she went over. She asked her manager. She came back and said because I'm getting the progression lenses it's got a lifetime warranty. Recently I've been having little scratches developing so I called today to try to figure out how to use the warranty. To my dismay, I was told that they only give a one year warranty, regardless of the lenses you choose. I simply explained to the person on the phone today that I honestly don't feel that the person was very well-versed in their procedures, and therefore I was given bad information. Of course she offered to have me come in for another exam and get new glasses. I told her no I think I should just go to Costco like I originally planned even though vision works was a preferred vendor by my insurance company I spent almost $400 between frames and lenses. For $270 my wife got three pairs of glasses, one for around the home one for driving at one for computers. And they're all photo lens.

I accidentally walked in to this beautiful flower shop and…read morewas impressed by the freshness of the flowers and the cleanliness of the overall store. The owner, Lilit was seeet and helpful. I ended up getting beautiful Pink Roses. Fairly priced establishment.

Ordered last minute flowers for a funeral because the website said same day delivery. I wanted them…read moredelivered the following day by mid morning. I didn't get notice they were out for delivery until the afternoon when the services were already finished. Goodbye $135!

Always pleased with my makeup and hair style from monart . I've been using this place for the past…read more6 years.

Got my make up done by Michelle! She did an amazing job My…read moremake up lasted all day and night. Highly recommended her.