Amazing help in the woman's department by Shana,went above and beyond to help me find a specific blazer for a funeral, she really saved the day me and the family are so grateful for her help read more

Busy early evening shopping before the crowd rush. Warm friendly staff. Sweetheart and I went in for some perfume for each other. Plenty of brand name selections. She ended up with coco channel and I with Versace. Not cheap but we got for what we paid for. Got some extra free gift as part of the promo. Loved the scents. She's happy and I'm happy. read more

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SHOUTOUT TO CATRINA! We were helped by Ms. Catrina by the Women's Shoes section, this lady was setting up new Macy's accounts like hotcakes. I appreciated how nice she was with each customer and was really trying to make sure everyone had a quality experience. Her coworkers stationed at the other register did not seem to enjoy their jobs as much as she did. My main complaint in this department would be the wait time, the Macy's is understaffed and lines started to form quickly. Additionally, it would take 20 mins to help ONE customer. Aside from the shoes section, I enjoyed this location. It's clean and they had great deals on linens and towels. If you're a Backstage Boy like me, there's a decent one upstairs. read more

Macy's - Department Stores Near Me - San Bernardino, California

Would not give any stars if I could since I was here, when the star was open during business hours and I was turned away. When you try to return something ten minutes before the store closes, you're turned away.When you come back the following weekend because you work all week, it's too late to do the return. And beware, online, third party sellers.You can't always return it here or there 's a different return policy. read more

Do not get the credit cards here they make it extremely difficult for you to manage the card and the website is slow it definitely feels sneaky read more

Janette in returns helped me so much. Kind and patient! She's a great example of an amazing customer service employee.

Hi! This comment is for Gia at the San Bernardino location in the women's fragrance department (downstairs). I needed to call my husband when my phone lost power. She not only paged him in the Macy's store, but allowed me to call. She was way more helpful than the mall security! Also, mind you I was with my 11 month baby so I was stressed. Because of Gia of the women's fragrance department I will return to Macy's. Thank you Gia ! read more

Went in for the colognes and needed help with a couple of questions in the colognes but they just kept putting me to side instead of helping, Claudia was supposedly "helping" me but she kept walking off when I was asking questions. She took forever when cashing me out afterwards. read more

If I could give zero stars, I would. I frequently shop at Macy's and often purchase clothing to try on at home, since the fitting room process in-store is very inconvenient. There is rarely any assistance available for getting alternate sizes, which makes the experience frustrating. Because of this, I sometimes need to return items. Today, I went in to make some returns and was treated with an unacceptable level of rudeness. The associate who first assisted me, Daniel, was extremely unprofessional. In fact, nearly every staff member I encountered today was discourteous, which has not been my experience in the past at this location. Daniel claimed that some of the items were not showing up on my receipt, even though I knew they were purchased on the same day, with the same transaction. After much back-and-forth, those items eventually had to be looked up manually, which was unnecessarily complicated. A woman named Maria, who identified herself as a manager, was also extremely rude. I asked her multiple times for my receipt back and to escalate the issue to her manager. She refused both requests. I had to physically take my receipt back from her, which was completely inappropriate. When the store manager, Diego, finally came out, he was not much better--condescending, dismissive, and unwilling to provide reasonable assistance. The lack of professionalism from leadership explains why this store is struggling. As an attorney, I recognize when treatment crosses a line into being completely unacceptable, and that was absolutely the case here. I recorded videos of both Maria and Diego's behavior and intend to share them publicly. I will no longer give my business to employees who treat customers in such an unaccommodating manner. If Nordstrom had not closed its location nearby, I would not even consider shopping at Macy's. Customers should be valued and appreciated, not demeaned and dismissed. I have already reached out to the district manager and am awaiting a response. I have also contacted corporate to request a full investigation into this store's management and staff. Behavior like this should not be tolerated, especially at a time when there are many qualified people seeking employment. Employees who conduct themselves in such an unprofessional, uneducated, and unqualified manner should be reviewed, investigated, and, if necessary, terminated. Thank you. read more

If there is no star I will do , one star is because they still accept me to return merchandises 1 mins before its store closed, but Iit very disappointed when the young lady on the return counter and manager unable to returned my stuff it's because the way the tag was attached and I have my receipt still . And noted it's going to be my last time I stopped by at macys San Bernardino read more

I always felt bad that legacy stores like Macy's were struggling and I always tried to patronize them , even though there are cheaper options . That ends now ! I placed an order online , to pick up at the store. I was heading to a birthday and that was my gift . Got an email that said my order was ready . Showed up to pick it up and for some reason , they had processed the order for the San Ramon store . They had the item in stock in San Bernardino , but refused to assist with my order . I explained San Ramon was 500 miles away .. their reaction ... "so what" . They said under no circumstances would they assist with correcting the order . I tried to cancel the order and was told absolutely not . They have an iron clad policy of no cancellations once the order has been placed . They said I would have to drive to San Ramon , pick up the order and return it . As of today they still have my money . I have to dispute the charge with the credit card company and perhaps file in small claims . Next time you see a news article about their chapt 11 bk , or them closing stores and laying people off ... it's not because of Amazon , it's because of their service and how they treat customers read more

Didn't find the specific Polo shirt and cargo pants my son wants. They had polo shirts, but they were $49 each. Plus the type of cargo pants didn't appeal to my son. Macy is a great store, but just not what my son wanted. read more

Service Selection Value Macy's FREE Shipping has the Clothing Brands fashion latest Shoe Jewelry Beauty. read more

Macy's - Nices. - Department Stores Near Me - San Bernardino, California

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This particular visit I was in the men's fragrance counter. Zuly (Pardon if I butchered the spelling) was quick to greet us even though she was stocking and cleaning. With so many scents to choose from, it's nice to come across people that actually have knowledge and are helpful. Not only was she helpful but, she was kind while assisting us. read more

I was dreading taking back some Lancôme product, but the young lady at the counter made it almost pleasant... thank you! I wish I would of gotten her name... I bought a couple of things before Christmas that didn't work out. She was very helpful and so gracious about returning it. I've never been big on returning items, but sometimes you must, and this was one of them. Again Thank You! read more

The service was wonderful. We asked the lady in the shoe department for help and she went out of her way to help. They have lots of shoes to choose from. The value comes in different prices depending on what you are looking for. read more

Cashier Patsy and the lady with pink beret and outfit on provided excellent customer service. They both were pleasant and professional.

Not enough clothing style for mature people. Most of the clothes are for younger people and kids.

I ordered an item on-line and tried to exchange the item for a different size, I was unable to exchange in the local store as the correct size was not available. There was no phone number to call so I tried the chat service. It was obvious we were chatting in different languages. After 25 minutes, I think we reached a solution. Macy's has nearly reached to bottom, I would not be surprised if they are soon out of business. read more

I went to Macy's to buy a dress for my son's wedding & a sweet lady by the name of Windy helped me "right away "!! I found a nice navy blue dress in 45 minutes thanks to her . Also Nancy F. that works in "women's clothing " helped me open a credit card in 10 minutes ..so fast & very helpful. All these people did a great job & were very helpful!! ...I can't forget the lady in jewelry , so helpful. She rang up my clothes & jewelry I bought ...she even stayed a little longer @ work to help me. I went a few weeks ago on a Monday ....thank you all !! Thank you Macy's crew !! Terry read more

Went in for a pair of earrings I bought online. Went to the line for pick-up and returns. The lady was nice and it took a little while for her to go get my order and bring it to me. Overall it was easy to get in and out of Macy's. Service was great the lady was very nice. read more

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We stopped to in real quick the store wasn't open. So we waited a little bit but that was okay we were charging the car too So I went the children dept. a lovely cashier Shanna was eager to help I found some great clearances gifts for 2 year old birthday presents It's was cool I was the only one first in the store!! read more

I am very disappointed with my experience today at Macy's store Channel fragrance department. It is easy to understand why the rating of this store is so low the management has set such a low bar with a poor attitude, less than professional responses and non accountability attitudes that have been adopted by much of the staff. Fortunately Victor my initial representative was the opposite of his managers very professional, courteous and knowledgeable. I asked for a manager to confirm if any discount could be applied because they no longer had any additional items that originally came with the roughly $200 dollar perfume I purchased as gift I would have accepted the answer whatever it was but I did want to ask. That manager Ms. S. was sarcastic, very negative and unprofessional which led me to ask for her manager Ms. J who was worse while another employee rolled her eyes. I do not typically spend money for bad service however it is late in the Christmas season. I quickly realized this store or this department has earned it's low ratings I feel my two star rating was generous, I will not spend money at this location I will likely drive to another city or vender in the future. read more

Clean and very organized. Nice layout very roomy. Great selections and so many sweet deals. Friendly customer service. read more

In San Bernardino Macys store. A Sunday peak hours ...mens dept. There are 27 people waiting in line to pay. There are only 2 people registering. Meanwhile I counted 5 employees walking around for curbside delivery. Obviously Macys doesn't need business I've seen 4 customers walk out of the store & 3 walked out of line because taking 15-20 min to ring 1 customer !! Then other employees come to the register & yak it up. Slowing process even more. Poor mgmt. poor planning. Why stores are leaving & closing. Ridiculous!! I'll go to another store that has more than 2 cashiers. It's holidays open more registers !!!! Ps now we are at 32 in line. Doesn't the manger see this. read more

I had a great interaction with the Mgr. Blanca on 1/10/2023. She handled my situation professionally and completely. We are very happy she was so pleasant and understanding. She righted all the wrongs that I had encountered and we are so grateful and appreciative! read more

Great service at Lacome counter on Wed June 28th at 430 PM! Young pretty girl was so helpful and nice...... typically when I run and grab my Lacome products on my lunch hour the girls working the counter act like customers are bothering them if they need help and prefer to chat with co workers. This girl was amazing and great customer service. Please have her work Lacome counter full time! Emp that helped 10927319 0026 read more

Macy's - This number was on my receipt....... Not sure if it will help identify the amazing Lacome Employee! 10927319 0026 - Department Stores Near Me - San Bernardino, California

Staff talking loudly and using bad language and store is a WRECK. This isn't even the worst of it. Dude hire more people if there isn't enough staff to straighten up. At one point I was shopping for jeans from the floor. Smh. Last time I'll shop here. read more

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So I came here on Saturday evening and was helped at the cash register, by a Hispanic guy with dark hair, working in the children's/lingerie department. I didnt get his name, but his associate # is 71115670. Since the items I was returning, was shipped separately, I put each receipt with each item, to make the return process, easy for the associate. As i approach the register, I tell him that I'm doing a return and hand him the items. He then starts to gather each receipt and I stop him and tell him that I want it all done in one transaction, since they were all on my Macy's card, thats why I put the receipts with items in order like that. He then proceeds to tell me, "Well, with returns, I have to do each one separately". Now as a Platinum member, as well as being a former employee of Macy's, I know that isn't true. So whatever, I let him do what he had to do. Upon completion of the return process, I ask him, "So when did the return process change?" and he says "Well it changed....ummm, I don't know". It was clear he was about to make up a lie, then he stopped his self mid-sentence. So I then ask him...."Is it just that you didnt know how to do multiple returns in one transaction?" and his smart mouth ass responds with "Yeah, possibly". So now I have to get smart right back, and told him "Well you should have sent me to someone that knew how to do it, instead of having me do all that multiple card swiping and signing". He says nothing else, hands me my receipt, I tell him "Thank you!" and I walk out. read more

I noticed the reviews are all about customer service. It should be about honesty and open about products they sell. DO NOT BUY A MATTRESS FROM MACY'S! We bought the Hotel Collection king size mattress set (manufacured by Aireloom) and it was poorly constructed. They promote the Hotel Collection at the front of the department as if its the best. Great display, sexy black fabric. They tell you if you are not happy with it in 3 months you can send it back. They don't tell you that if its humped in the middle, if the sides are 6-8 inches around that you will be shorted that much of mattress to sleep on because it has springs that are not in line with the rest of the mattress. The worst bed we ever slept on. HORRIBLE! They quietly tell you that you can exchange it or pay a 15% penalty. That totaled over $1,000! We should have asked if its defective do we still have to pay a penalty. After sleeping on it and the misery it brought I did not want to exchange it! I wanted to go elsewhere (Royal Pedic) for a new bed after enjoying that brand for 14 years. We were stuck with a big penalty and felt like we had been totally taken advantage. They came out and "inspected with a rinke-dink tool and said "it wasn't defective enough"!! DON'T BUY FROM MACY'S AND DON'T BUY AIRELOOM anywhere. TWO RIPOFF COMPANIES THAT SCREWED US OUT OF $1000!!! Nancy & Reagan Martin read more

Macy's has always been my go to department store. Since I was little I remember my mother taking me shopping there for everything. I thought this is where everybody shopped. But of course I grew up & realized that's not the case, far from it. A little side note: Scientifically the first 5 years of a childs' life are the most important because those are the most impressionable and it set the the standard of the success or lack there of? Ok well that is very true in the case. My early memories are shopping at Macy's for quality item & I still do. They carry a wide range of different lines from clothing, Coach, Dooney & Burke, Channel, Coach shoes &.bags, Donald Trump for men, makeup, they carry MAC, the best eye shadow, to household names like Martha Steward. With that being said, if your shopping for yourself or someone else I believe you can find it here Have a Marvelous Day :) read more

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I have shopped at Macy's my whole life (I was brought up in New York) and I was thrilled when I moved to the West coast and found Macy's Recently I went to 2 Macy's the same day - Riverside and San Bernardino, CA. What I found was very disturbing. Clothes were strewn all over the floor and display tables contained mounds of clothes. In my whole life have I never walked out of Macy's without buying something, but not that day. I hope this was an anomaly and I will give them another chance in the future, but not if I find the same experience. read more

Visited the Mac store by Macy Victoria Garden and was assisted by Crystal who was beyond AMAZING. Thank you

Everyone is nice when you walk in you are greeted by the workers. If you need help they are friendly and quick to solve any problem you have. read more

The selection here isn't as good as going to Victoria Gardens, but it's a lot closer, so I don't mind going to check out what's new. They frequently have awesome deals in the sale racks and the Mrs. loves to find them while keeping me in tow just behind her. The store is clean and kept up. You can expect to find everything where it belongs and in an order fashion. Restrooms are on the top floor if you're looking for them and they're inspected on a regular basis. read more

Macy's - Department Stores Near Me - San Bernardino, California

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I really enjoy shopping at macys always find a bargain something always new I recently bought an item in the cosmetics section and when I came home and open the package, there was nothing in it took it the next day and yeah, person in the cosmetic counter was very helpful and give me another one which I found that was very good read more

I recently went to the MAC counter to have my makeup done before a show that I was dancing for, and I had a fantastic experience. I got my makeup done by a lovely woman with a cute, short, blonde hairstyle. She was so helpful, funny, informative, and talented. I'd go back there just for her, and if I could afford getting my makeup done before every event, I would! I felt gorgrous, but it wasn't too much. Plus, the foundation color was flawless. I walked away with great products and a sexy look that lasted all night. I wish I could remember my makeup artists name, but I'll be sure to ask for her again when I return :) read more

Macy's - Look how great my makeup still looked after 3 hours of dancing!! - Department Stores Near Me - San Bernardino, California

Absolutely outstanding customer service! Gloria was extremely helpful and patient. She truly went above and beyond. Danelle, the manager, was very sweet and helpful as well. Thank you read more

We bought a Queen size mattress, here for our friends that will. Come down from Lancaster. We also bought the sheets from My Pillow.com. And towels for our friend's We're happy that we purchased them but they we'll be here after we Leave to go to Yosemite. read more

Macy's has the worst customer service. I have called 3 days in a row waiting 40 minutes to speak to customer recovery. I ordered a perfume and with that came a free gift. After paying and waiting for delivery, I received a email saying the free gift has been discontinued in lieu they will give me 25% off my next purchase. If this happened once it would be understandable, but unfortunately it happens quite often with Macy's. This is false advertising if they don't have the free item don't offer it. Be careful when purchasing at Macy's. read more