I ordered a Nike hoodie online for in-store pick up, the wait for my item was longer than the expected 4 days. Customer service line was insane, they need to have an area just for pick up. Waited for 15mins to open my package and WRONG COLOR ... I had to refund my item now I'm out of a sweater for my trip.. Never again! read more

Bit on the expensive side and can't find my style of clothes.....not very well laid out either. Nobody to help with suggestions. I couldn't find where to buy intimates from read more

Worse service ever. No one's ever I there department. When you find some one to help you they say that's not my department. Everyone is always angry here read more

Macy's - Empty with no employees. Like always - Department Stores Near Me - San Bernardino, California

The Sephora is no longer available inside i went recently and it was all gone also I believe they're closing and they have many sales going on with the "everything must go " signs so go get as many sales as you can !! read more

Gabby in customer service is super awesome she went out of her way to fix a 2 day ongoing problem we had with the customer service center. She was so kind and so calm during the entire process. After 34 min. On the phone with customer service she got it fixed. 3 cheers for gabby. Thank you for great service gabby. Steve/Addy.. read more

I've always loved Macy's and I've never had a bad experience at any Macy's. the prices are descent for name brand items AND I recently found out that if you have a Macy's gift card you are able to use coupons for Macy's! That's pretty wonderful!! read more

Macy's - Soon to be mine! - Department Stores Near Me - San Bernardino, California

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My husband and I just spent over 1.5 hours trying to resolve an issue when I tried to place an order on-line and my Macy's card was declined. When I called, they said absolutely nothing was wrong with my card, yet...I could not get the order completed. Supervisors did not help (couldn't even get a return call) so had no other option than to close my account. Since they have outsourced their credit area everything has gone down, down, down hill! If I could give a zero....believe me I would! read more

Unfortunately this Macy's seems to be in rapid decline in terms of both merchandise and service. A year ago the staff were friendly, engaged and customer-centric. Today they seem ignorant and disaffected, continually insolent and not making you feel welcome. The MAC counter seems excessively ambivalent and bigoted. I watched 3 customers ignored while looking for help yet a walk up was treated like a princess. With the exception of the jewelry counter this seems to be a pattern of stereotyping and poor judgement. As a Macy's elite customer I am appalled and will be crossing this awful place off my destination list. read more

This Macy's doesn't have automatic doors. Huge inconvenience for ppl with wheelchairs/strollers. ADA violation?

The customer service is outstanding. The sales clerks are courteous, helpful and friendly. As always, the quality is great and when they have sales it's a bargain. read more

I had a 30 second question about shoe stretching. The associate Aaron (working at 8pm 12-22-16) picked up the phone, said hold on, and then left me on the phone for 25+ minutes. I called the women's shoes department instead and asked for a manager. She put the phone down, not on hold, and left the phone there for 10 minutes. Horrible, horrible service. Plus... I've seen things here that are also at Burlington. No reason to go here. They should go out of business. read more

Great customer service. Tracy from the clothing department was the nicest, most helpful person. She went above and beyond with helping us look for things for prom. read more

I went to Macy's in San Bernardino to return a dress with the price tag still attached and receipt. The cashier refused to take it back. I waited for manager for long time to speak to. read more

I have to be honest, I tend to shop at Macy's on sales, mostly after Christmas Sales. So my experience is likely not the optimum. But I do not expect it, I expect 60% off the high retail price. Mostly I buy dress shirts, pants and suits. They have a good selection and generally good colors for me. What is with all the easter egg and fluorescent colors for mens shirts though, ugly. Well, mostly the staff seem to do their best with a system that is just not set up for those sale days. Some staff are really good and go out of their way and some just phone it in. On sale days, lines are long and selection drops off, but they have online ordering too...Out options for dress clothes in the IE are a bit limited. read more

Pretty good Macy's in this mall just a bit smaller than Victoria Gardens one. I wish it was bigger with more selections of merchandise but who knows if that will ever happen in the future? read more

Thank goodness for a Macy in San Bernardino. It's well-organized, has a good variety of clothing and goods (make-up, perfumes, jewelry, bed, bathroom and kitchen items). The staff is pretty available and will help you find whatever items you need. The prices reflect national prices and there is nothing special as that goes. Definitely a good resource in the area. read more

At all causes avoid visiting this store, customer service at its worst. Five to ten cars in the huge parking area has to be a sign, just save yourself a disappointing experience. read more

We visited the MAC counter to have my daughter's Halloween make up done. Savannah assisted us and she was wonderful! My daughter loved getting her makeup done, and it looked so fantastic that people were asking to take pictures of her face all night! THANK YOU SAVANNAH! read more

Wow Macy's I'm super impressed with your customer service. I had a huge order shipped to store and with all the stores closing I just wasn't sure what was going to happen. Thanks for the call this morning asking me if I'd like to have it shipped to me. I opted to pick it up once the store re-opens because I know I have more items coming in lol. I am super impressed that they took that extra step to make me happy read more

I like this store is close to my house and although its no Victoria Gardens, I haven't had a single problem, they try hard to help you, even during the busy seasons. Clean & Neat. With friendly customer service. Just wish they had more Luxury watches like Omega and Tags. read more

A+ customer service this morning even though Kristy was busy. And I got a good deal on my shoes. I wish they would of had more people working this morning but Kristy took very good care of everyone, and with a smile. I appreciate the deals and great customer service! I would rate with 5 stars but they did not have Jessica Simpson's brand anymore.....but they were still online and at other Macy's. read more

Make sure what you buy there, I bought traveling bags before I read the review on them. Very cheap bags.

Spent 20-30 minutes waiting at Customer Service for help. No one was in line before me. Two people helping couples at the registers there. Gave up and left. This place sucks. read more

This Macys isn't as spacious or luxurious as the Victoria Gardens location, but it will do for the neighborhood. Before the demise of Robinsons May Macys was on the other side of the mall. Parking in the parking structure is the most convenient in my opinion. Besides the fact it provides your car with shade. The Inland Empire heat can be treacherous. This Macys is my go to spot for MAC. I'm a true MAC girl and am happy I don't have to drive to Riverside for that. Although they don't carry Dermablend at this location. While all Macys carry the same merchandise, this location doesn't cater to a woman of her 30s. Their clothes are either too old or too young. read more

I love Macy's. Great place to shop friendly customer service. Always find great name brands on sale. Love everything in the store

Terrible store for returns!! Bought a steamer and it did not work. This is the third time I had to return the same item. 30 days for returns! That is terrible. NEVER buying anything from them again!! read more

I have to give kudos to David who works in the purse area. This is the 3x he has been so gracious & so helpful & he always finds a coupon for me so I can save money. This last time I purchased a hat was not expecting a discount and he found one. He goes way beyond the call of duty to keep this customer satisfied. Thank you David read more

This store has terrible customer service. I order online so that I don't have to go into the store and wait in long lines. They don't have a separate line for online orders so when I go to pickup my orders I still have to wait in the long return line. I placed an order online for shoes and when they came they didn't fit. I don't go to the mall often as we are in a pandemic and when I went to return the shoes I was told that it was past their return time. WE ARE IN THE MIDDLE OF A PANDEMIC! Macy's should be grateful to have people shopping at their store still, a lot of businesses are closing down because of COVID-19 and Macy's is going to say I can't return or exchange even because I chose not to come return my item within the amount of days allotted. That's ridiculous, I will be calling customer service/ corporate about this. read more

Avoid this Macy's at all costs. I came to this Macy's today because my husband and I wanted to purchase a new mattress. We waited for about for approximately 30 minutes and no one came to help us. I finally went to the cashier and asked for help. She informed me that she could not help us because she was not a "mattress expert" ( fair enough). She called the manager to locate the mattress expert and the cashier comes back and asks me to wait for the mattress expert because she's on break. Per the cashier, she would return in 5 minutes and that the mattress expert would return at 5:15 p.m. It was 4:30 p.m. when she told me this. We basically had to wait for the mattress expert for about 45 minutes. My husband and I decided to leave. How hard is it to ring up a mattress? We already knew what we wanted. We decided just to purchase it online. They give way too much power to the mattress expert here. The staff treats her like she has a Ph.D. in Mattresses and wait on her on hand and foot. read more

Anytime I have gone to this Macy's I get ignored and discriminated against. Today I thought it would be different I went in to buy my mom a Mother's Day gift. I was in the Michael Kors section trying to purchase a purse, I waited about 10 mins before I was greeted then was told they had one customer ahead of me and would come help me after. She helped that customer then proceeded to help any other customer who walked by and ignored me. I use to work customer service and I understand it can get busy, but I felt outright disrespected. The same employee who said they would get back to me greeted someone they knew and continued to conversate with them even though they got there after me. It just felt disrespectful. Prior to this i had an employee assume I couldn't afford a perfume I was interested in buying, as they kept suggesting cheaper "more affordable" options. You're better off going to the Macy's in Rancho Cucamonga. read more

Have made two visits here. Was not aware this location was here. It is a pretty decent sized store. The 4 employees I interacted with were all very helpful and friendly. The first visit I found what I needed. I thought I was going to have an issue originally but the manager was called and things were straightened out right away. The second visit was not successful. The employee did help me locate the exact item I was in search of though. I will be back next time I can shop. read more

I couldn't believe my eyes as I tried to shop for clothes for my child that wears 2T. They have nothing but cheap cartoon and hello kitty clothes. Seriously the clothes section was comparable to Wal Mart! They do not carry children's shoes! I did notice this past weekend that they do have a small selection of Guess clothing for women. Haaay! read more

I have shopped for years at Macy's love love Macys always excellent customer services, but this particular store has the worst customer service. I went to make a return on a item purchase, I had my receipt and they told me I could not return item. Manager Norene did not care about going out of here way to providing me with excellent customer service. she took it upon her self on making decision that she would not take item back. However it does not state in receipt that I have a time frame to make return or is the company's policy. I would rather go to Rancho Cucamonga store. I had good expirences at this store. read more

The selection here for womens clothes is not the best compared to the Montebello Macy's. The staff here is way good though. Very helpful. Loss prevention is awesome too. I got locked in a womens changing room and they came with the tools I need to break myself out! It was the most interesting visit to Macy's yet. I did not find the pants I wanted in the color or size I needed. But, it is the closest Macy's to where I am. Although I would return, I would probably go to the Macy's at Tyler Mall first. read more

It's a nice Macy's. Clean, lots of staff wondering around to help you find things, & the cashiers are efficient. Too bad that EVERYTHING has to have a security tag on it, but I understand why it does. 5/5 read more

This Macy's is no good. Dirty/ugly and outdated store. Upper Management should really look into remodeling and cleaning it so it becomes more appealing to customers. Save you're time and money and go to Macy's at Victoria Gardens- much better and definitely, more selection to choose from. read more

Came to the shoe department with my mom on a Saturday morning. We were both looking for a pair. There were 2 employees in the department & there were a few other customers there as well. One of the girls asked us if we needed help. Same employee assisted my mom in finding her size when my mom didn't find her size in the rack. We stood in line with a few customers in front of us. The same helpful employee saw the backed up line & assisted us on another register. I forgot my Macy's card & Catrina mentioned that with my ID she could look up my Macy's card! No one had ever mentioned this before! She's the best! Outstanding customer service. read more

Went into the store about an after it opened, now I know why Macy's is going under, almost every display in the men's dept was messy. I guess a nice straight display doesn't mean anything. I rather shop on line for close than look at things all stacked up with out any order. I might as well go to the 99¢ store if I want messy. Going through a pile of shirts is not my idea of shopping. read more

This is one of the better places to shop inside the Inland Center Mall. The store is ok although other stores in better locations have better choices of clothes, shoes...everything. I will go back to this place because of its proximity to my residence. read more

I do not come to this Macy's anymore. Some workers and most of management are rude! This store is always out of stock of pretty much everything. The manager for fragrance and beauty is a joke . She yells and puts down employees right in front of customers and fellow employees. If I shop at Macy's it's not the one in ghetto San Bernardino where it's pretty much like Walmart when you walk in there. Go to Victoria gardens or Tyler mall. read more