If you enjoy being trapped in an abusive relationship, Shentel is the one for you!!
My In-Laws lived here & had Shentel for 10 years, we now rent the house from them & have been here 4 years. All 14 years have been consistent. Terrible company, far worse customer service. The internet goes down a shocking amount. When you call to report it, they berate you like you're the one that knocked a tree over into their line 6 miles away. Rude doesn't describe it. It's like no matter who picks up the phone, they are having the worst day ever & you get to be their verbal punching bag.
Shentel's IT service people are either on drugs or mentally handicapped. Not sure which yet. I don't use Shentel for my email because it sucks beyond words (think AOL's little cousin but sadder). A lot of our older friends out here do use it because it's free. Shentel randomly decided to block my email provider. Only Shentel. My friends with Yahoo, Gmail, AOL, Comcast, Cox, Verizon, etc all got my emails just fine. My friends with Shentel emails called Shentel to complain about my email provider being blocked. My friends were all given different excuses & told it was fixed. When if fact, Shentel did jack shit to fix it. You would think after over 20 phone calls Shentel might realized they made a mistake. Oh no. So I called about it. Mind you, I worked with computers for over 5 years & my Husband has worked in all aspects of IT for over 15 years. Shentel's special needs drug addict IT support team tried to tell us that their users couldn't receive my emails because my email provider must have put up a firewall. I calmly explained that isn't how any of that works & also wouldn't explain why other providers could still receive my emails. I was then told that they wouldn't fix the problem because I don't have their email, therefore it's not their problem. I explained that I pay for their shitty ass telephone & internet service so it is in fact their problem. We then proceeded to argue about this for over an hour, I supposedly got to talk to 4 different managers & go through the entire argument every single time. After I threatened them with a lawsuit, the problem was magically fixed.
My Husband would like me to add that he did get a nice customer service guy on the phone once (1 out of hundreds of calls). Aside from that 1 helpful guy (that they probably murdered), I sleep at night knowing that there is a special place in hell for all of Shentel & it's dumbass inbred employees. read more