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    Shentel

    Shentel

    (123 reviews)

    I'd been calling in every day since Sunday trying to fix a Mac ethernet issue, and by chance JD…read morefrom Winchester picked up my call twice. The second time he said his name I immediately remembered him. JD stayed patient the whole time. We talked through a bunch of different ideas, and when he ran out of options he reached out to coworkers to see what had worked for them. It never felt like he was just trying to close the ticket and move on. Talking with JD was night and day compared to typical support calls--clear native English communication (rare for today's standards), practical thinking, and real ownership of the problem instead of reading a checklist. That level of service should be the standard. At one point I told him, "Sometimes there's only so much you can do--I'll take the L." He came right back with, "No, I'm not leaving you hanging." And he didn't. Internet's fixed, and we put a plan in place so this doesn't happen again. Called in multiple days. JD showed up twice. Problem solved.

    Shentel is absolutely hands down the worst…read more. Several months ago the power company dug up our FiOS cable. We called shentel to come repair it. Over a period of at least two months they would come do a little and leave. Finally a third person came dug up a hole to splice the line and left the hole. I called several times to get someone to come back and fill the hole in. My kid fell inside the hole. I begged and pleaded with them to come back and fill the hole as I didn't want to mess with the junction box they placed deep inside the hole. I finally just had to fill the hole myself. Think about that I paid them for a service A lot of money every month and I have to go out and manually fill in a hole and repair what they created. Not to mention they screwed up my property by digging a deep hole. They have yet to return to fill in the hole.

    Shentel - telecommunications - Updated May 2026

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