Went In after work last night ordered two Long Island's and they were so watered down. So we told our server and he brought the manager Robert over to speak with us and rudely he says while banging on the table " our drinks aren't made to give you a tickle in your throat" then he goes on to tell us that they don't do refunds on signature drinks, we got a regular Long Island not a shell shack tea that he swore was the same thing. His attitude was so nasty. We then asked for the check and decided we weren't getting anything else. Another manager Arturo came over and apologized offered us a drink special and made everything better. Robert needs new people skills. read more

First time going here and did not leave disappointed! Ate some king crab with medium Cajun sauce and it was very delicious! Great atmosphere , waitress Maria and trainee Arely were very polite and attentive ! Oh also the fries also very yummy ! They had social distancing on point and masks on all employees ! read more

Since when is 2lbs of crab only 2 clusters? Not even 2 full clusters more like 1.5. Alligator tasted like it was cooked in old oil and wasn't done on the inside. As a seafood lover I will not be back not worth the hype. And good luck finding your waiter after they bring your drink! read more

Our first time visit was not a pleasant one at all. No need to go into anything, the one's that matter are aware. However, if something positive happens, it should be mentioned. Decided to give you another try, we were pleasantly surprised. We ordered appetizers, came out fast and hot, on to the main meals, they were the same. We were pleased. Not to mention our server, she was the greatest, really take her job seriously. Daishia mentioned how it was her pleasure to answer our questions and to serve us. Also mentioned, she purchased the meals to taste them, so she would be able to give an accurate assessment of them, we thought that was absolutely wonderful. Daishia is Really, Really good for your business, you really need to try and keep her. We told Daishia, we were returning and already planning what we were going to try on our next visit. Also, hope she is there to take such great care of us as she did on this past Sunday. read more

Food was cold, Waiter was rude, we sat down and waited for the food for 50min, people came 20 and 30 minutes after us received there food first. They caught an attitude with us because we complained about the poor service. Then the waiter brings our receipts n slams it down on the table n continues walking away. I feel the service was due too our ethnicity. Will not be returning. We were told some important people were on the premises and here I am thinking all customers were important read more

Bartenders are really bad here, it's almost like they avoid eye contact to keep from having to take your order. It's happened multiple times with multiple bartenders. I actually like the food here, but it seems I have to endure being ignored (today in the middle of the day so she was NOT busy). I was a waiter at points in my life, my kid is a waiter now so I routinely tip 30 to 50 percent, not here. Do they not realize their attitude and attention directly affect their tips?? read more

Calamari was fair and the cocktail sauce was pretty decent. Chicken and sausage gumbo was about on par with other places that offer the same, and was pleasantly surprised when i finally found the lone piece of sausage. Clam chowder was like eating milk with a thicker consistency. The fried oysters: batter was pretty good while the protein was on par with other places that offer the same. BUT the cocktail sauce tasted completely different than what was presented with the calamari. Plus the horse radish was lacking in all but smell of horse radish. I do not know what it is called, but the shrimp that comes in a bag and sauce, was tasting very much unlike boiled shrimp. To the extent that the shrimp when poured onto the tray ( for dipping in appropriate sauces), were slimy and almost unappetizing. Because of spice sensitivities, we got our sauces on the side. The servers mixed up the sauces, causing reactions that were pretty spectacular however bad for the sensitive person involved. The orzo that came with the shrimp was lacking in flavor and substance as well. But I do not know what orzo is, so that is all I can say about it. Everybody else seemed to be enjoying their food, so we had high hopes. But all in all, the whole meal was very much sub-par in flavor and not worth the pricetag. We expected more from a restaurant with such a limited menu, but oh well. read more

The service is terrible. I have been been coming to the is place for since they opened. The service has been on the decline over the last year. If my wife did not like the food I would have stopped coming a long time ago. read more

Any time we go to the metroplex we try and make a stop at Shell Shack. This is one place that I know my kids are going to eat everything on their plate. The crab is cooked well and the kitchen sink sauce is amazing. My 12 year old has to wash her hands at least 5 times in the amazing hand washer. We have no been to every one of the Shell Shacks in the Metroplex and have enjoyed each and everyone of them. read more

Came here on date night and the food was pretty good. It was my first time here and it wont be my last. The food was nice and hot, it took us about 10 minutes to be seated but thats was ok because the place was pretty packed. Once we was seated we got our drinks and order in and the food came out in a good amount of time. Nothing bad to say about this place... read more

I really liked this place. The food was good and the service was top notch. The menu is a little hard to see when people are sitting in front of the boards though. read more

Overpriced and overcooked seafood. Have tried this place a couple of times and both times the shrimp and crab were overseeing and cooked. You pay extra for what should be included in a typical low country boil. read more

Wait time for table was not to long for a friday night. The service was great, waitress was very nice. Nice friendly ambiance. Good mixture of all people, families, singles, couples. Clean place. Liked the vibe. Now to the food... The catfish filet had no flavor, I think sweaty socks have more flavor. Although the fries were Delicious! The grilled cheese was barely edible, it was hard as a rock. I had to cut all the hard peices off. My kid ate maybe a quarter of the sandwich. My husband had a boil. Which i think they should weigh infront of you, because didn't seem even. It was supposed to be Cajun hot, it wasnt even mild. Flavor was decent, but definitely not worth it. I dont think ill be going back. Want good, no -AMAZING- seafood just make a trip down to Louisiana. Now thats worth it! read more

We went early for Valentine's day and had never been here before, Byron served us and suggested the perfect dish and it was AWESOME. ALSO Byron was GREAT read more

I LOVE coming to the Shell Shack. My favorite waitress is hands down Michelle. She remembered our last order and makes feel important. The food is GREAT and the prices are GREAT also! Thank Michelle! read more

Family restaurant with lots of options for everyone. We had the calamari with the cocktail sauce, it was tasty and cooked just right. We also had two drinks the Adult Strawberry Lemonade and the Shell Shack Mama. They were both very tasty craft drinks but we liked the the Adult Strawberry Lemonade more. For our main dish I ordered a the VIP Kitchen Sink Hot. Came with crab legs, shrimp, corn, potatoes and sausage. This was the best part of our whole dining experience, the kitchen sink complimented the crab and shrimp perfectly. Simply delicious. My wife had the Buffalo Shrimp with ranch. It was very tasty and the fries were well seasoned. Definitely a must try when visiting this place. At the end of our meal they pointed us to an automatic hand washer which was very convenient since my hands were covered in Kitchen Sink Sauce. We had planned to order dessert but by this time I was completely full. Staff was very friendly and very knowledgeable, answered all of our questions and made suggestions. I will be back to visit again. read more

Our first time here and can't wait to return. Very messy, pricey but worth the experience! Great service, great food.

We loved it, made our drive through Texas a lot better. Our server D was great, wonderful recommendations. We had the Dungeness crab boil with medium heat. Enough for this Oregon couple. Would definitely eat here again if we're in the area! read more

1st time going to Shell Shack & it was awesome! Great food, super fast & amazing server named Anna. She was right there to ask if we needed anything, refilled drinks before they were empty. Great ambiance. I'll be back soon!! read more

Service was polite and helpful. Food was good! I suggest the VIP. My husband is from Florida and it is hard to impress him with sea food in Dallas. He was very satisfied with this establishment. read more

I was pleasantly surprised! The service was impeccable...I enjoy when servers engage in my questions about the menu and what I should order when I'm having a hard time choosing. Food was delicious! read more

Took my first visit to the mesquite location because I always enjoy the one in uptown. But I e noted this location better. Escher it had more of a family atmosphere. I took my oldest daughter along. But the the food is amazing just like the other location. Highly recommend read more

Jason deserves a raise! He was attentive and charming. The service overall was outstanding. The food was really good. The atmosphere is nice. I'm sure we will be back. read more

It's ok but too expensive. I'd rather go to Joes Crab Shack. They put too much seasoning on the crabs. My friends got the catfish & liked it. read more

Bad as soon as we walked in . We walked in and waited for someone to take our name. Just kept getting passed up. Waited 15 minutes and no one came by. The staff looked sloppy and poorly dressed. No one cared if anyone came in. Floor looked dirty and tables were dirty. We left. I had high hopes for here. I can only imagine what the food taste like . :( read more

Great crab legs! I'm from New Orleans and this is the closest to good crab and seafood I've had here.

Came in Sunday around 8:30pm place wasn't busy. We were seated right away, everyone around us seemed to be getting their orders taken care of except for us. We sat for more than 10mins and no one came to even ask for our drink order. Instead of making it a big deal we got up and left to Joe's Crab Shack. Mind you all the servers where gathered around the reception desk and didn't even bother to look at us twice. read more

Over priced for what you get. French fries were the tidbits and burnt. Over kill on the sauce on the crab. Gave us 11 oysters, but we brought that to their attention. Sides all cost extra. read more

Crab was much better than expected. I feel like I've heard and seen mixed reviews on this restaurant but we will be coming back because how impressed we were. The best part of the whole experience was our amazing waitress, Crystal. With all the terrible servers we've had at many restaurants lately it was so very refreshing to have someone so knowledgeable on the menu and actually have common sense. Will definitely be asking for her when we come back!! read more

Didn't have a good experience. We had catfish fillets and fried crawfish tails. The fish tasted burnt like the oil hasn't been changed in a while. Both also had a very gamey. I would not recommend this place. read more

I haven't been yet but when I read Deme J's review on how there are scantily clad women with nice curvy bodies serving delicious seafood, I immediately realized this is something I must investigate and determine for myself. But as a precaution, I'll leave my wife and impressionable young boy at home the first dozen or so times I come. read more

Bartender is rude. Food is greasy and is not children friendly! Will not come back! I wish the city of mesquite could get better restaurants! Very disappointed!! read more

I'm pleased with my experience here! My server was really sweet and the food came out nice and hot. The prices are on the higher side compared to another spot I know in Dallas, but I paid because it was a good experience. Thanks! read more

My name is Rochelle B. not Raquel S......My first experience with Shell Shack was actually the McKinney/Uptown location, and my husband and I enjoyed it, we had crawfish boil and it came with everything (corn on the cob, sausage and potatoes)...well I visited the Mesquite location on 01/16/2021 and was very dissatisfied and unhappy. I ordered the Hamburger/Fries, 1 lb of King Crab and 1 lb of Shrimp, I also ordered extra potatoes and sausage because I remembered my visit at the McKinney location the potatoes and sausage was minimal, so I decided to order extra, well when my husband came back with my order I was soooo disappointed/upset to know that I had paid 34.99 for 1lb King Crab and THAT WAS IT, I paid 14.99 for 1 lb of shrimp and THAT WAS IT, I asked for the mayo to be on the side and didn't even get any at all, I asked for the burger to be WELL DOWN and the bun was soaked with blood.....I thought corn on the cob, potatoes and sausage came with the order as it did at the McKinney location but those items did not COME WITH THE ORDER, so the extra potatoes/sausage I was ordering wasn't near about enough and didn't get any corn on the cobs, to top it all off my order cost me 78.00 for a handful of shrimp and 4 king crab legs....I will NEVER go back to Shell Shack (NO LOCATIONS)....I should have went to CRAB KINGZ in DeSoto my sister told me about and the prices are cheaper and EVERYTHING comes with the order (KING CRABS, CORN ON THE COB, WHOLE ANDOILLE SAUSAGE AND SEVERAL POTATOES)..THAT IS WHERE I WILL BE GOING FOR MY SEAFOOD FIX FOR NOW ON..... ROCHELLE B. read more

We had take out. Shrimp was awesomely done. Love the kitchen sink flavor. Garlic came in close second. The size of the shrimp were large and were of very high quality. Also has some sausage links. Very flavorful and taste had a slight smoke flavor to it. Done the right way did not over power the meat. One of these days I'm going to have to try the sit down service. Hope these folks are doing great and will stay in area. read more

We ate here for an early dinner. The service was fine. We had the combo plate of snow crab, shrimp, and sausage. They were not very generous with the sauage. The crab and shrimp were very well prepared. The atmosphere was loud for me. It is an expensive meal, but good. read more

This was originally a 5 star review because the food was amazing, but then I remembered how distasteful each female staff was dressed at this particular location and decided to deduct a point. Everyone was wearing these black booty cutter shorts, I mean like gripping the cuff of the buttocks type of shorts. Each woman that worked here had curves (nothing wrong with that because I have them), but unfortunately this uniform was just way too much... honestly it wasn't a good look. I don't remember seeing all of this at the Uptown location. I felt like I was in a Bubba Sparks video shoot. Other than the distracting waitstaff visual, I did enjoy my medium kitchen sink crab legs with shrimp and sausage. Oh, and their fresh cut fries are the best (on Wingstop level). Maybe their staff can wear cute yoga pants as an alternative? Just a suggestion for management. The food is too enjoyable to not be able to feel comfortable inside the resturant. read more

Shell shack is 100 times better than Joe's Crab Shack! The seafood is amazing! I've only been one time but I'm dying to go back! The "steampots" are cooked in bags and have so much delicious seasoning and flavor. You do not need to ask for extra. The drink are delicious and the staff very friendly read more

Always down for seafood and I dislike the touristy feel of Joe's Crab Shack so we stopped in at this new place in Mesquite. Limited menu, doesn't hurt my feelings. They have a few things and they work hard at them. My crab legs were cooked to perfection and cracked like a dream. Crab tater tots were yummy. Husband loved his crawfish. Only negative was over done hushpuppies. I got a bib and gloves which is new and I loved them. Even with gloves I tried the cool hand washing machine. Neat! Can be loud. Won't keep me from going. read more

Food was amazing (had the crawfish mild Cajun), calamari was the very best that I ever had! I ordered the strawberry limeade (adult) and it was great! Service was outstanding!!!! Great place to eat! read more