Came here for a car wash and the car in front of me STOLE my car wash (he pretended to enter a code but he actually didn't). I entered my code as he drove into the tunnel (which is what I usually do at other car washes). After his car wash finished, I noticed the green "GO" sign didn't light up for me but thought maybe it wasn't working so I tried entering my code in again but it said code was used. I still thought maybe if I drove in, it would work so drove into the tunnel and waited a couple minutes but the car wash did not start for me (that's when I realized he used my car wash). I drove out and found him in his car parked outside so I walked up to him to let him know. He pretended to roll down his window and drove off. I'm assuming he does this often. Luckily, I was able to get a new code when I told staff inside. Five stars because the staff was super nice and resolved the problem quickly. This is my warning to wait until the car in front of you leaves before entering in your code! Definitely learned my lesson. read more

I had a very disappointing experience at this Shell gas station on Lundy Avenue and Berryessa Road on September 9 at approximately 3:45 PM. When I entered the store, I greeted the gentleman working at the counter and simply said hello in a friendly manner. His response was unexpectedly rude and made me feel as though I had done something wrong just by acknowledging him. I asked if there was a problem, and he told me that I was "creating an environment." I explained that I was simply being friendly and trying to be respectful. The interaction became so uncomfortable that I actually ended up apologizing for saying hello, which I found very upsetting and unnecessary. The employee identified himself as Orly. I understand that employees may have difficult days, but customer service requires professionalism, courtesy, and respect toward customers. Customers should not feel uncomfortable or as though they are doing something wrong simply for being polite. I hope management will take this experience seriously and provide additional customer-service training to ensure that customers are treated with basic courtesy and respect. I believe this location has room for significant improvement when it comes to customer service. I left feeling frustrated and disappointed by the way I was treated. I sincerely hope this situation is addressed so other customers do not have a similar experience. Maybe he's the same guy that works at night because I'm reading the reviews and this gentleman has glasses.. just like I seen him. It might be the same person so beware.!!! read more

Beware of the male cashier with the glasses and fake diamond earrings (I think his name is Nelson?) that works the night shift here. He's very rude for someone working in customer service. All the other cashiers are nice though. read more

I was getting a quick car wash here and I noticed they had Spam Musubi and Musubi Blaze in the hot food section. WTH! I am impressed. Hey, don't knock it. If I were in Hawaii, I would bat an eye. But here in California!?! I mean we have Krispy Krunchy Chicken that is in a lot of gas stations around the Bay Area. read more

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Car wash is very convenient. Staff is super friendly, but my thing is I work at night and the guy that works every night right at 10 loves to close everything up. Everybody else doesn't do that. They leave the car wash open and he goes in there and hides away and turns all the lights off because sometimes you need to go to the window if the gas pump doesn't work or if you need a receipt and sometimes when the car wash was open, if you ask for the towel, but like I said, I can't stand that guy that works at night. Everybody else I like is super friendly. He does this to everybody. read more

Car wash here has a 30 days expired day, and the people work there are not friendly .... The one in Oakland road doesn't. It's better there, friendly people. read more

This is a newly remodeled Shell gas station at 1705 Berryessa Rd in San Jose. I don't know the exact date it opened, but I'm guessing it was recently. That's because everything is brand new! Fresh and clean concrete. New pumps, vacuums, big Loop Foodmart, and spacious well lit fuel islands. This is a 24-hr station, with a carwash, and offers UL Reg/Mid/ Prem/ and Diesel. No EV Charging stations. I didn't use the carwash or use the restrooms. Located at Berryessa Rd x Lundy Ave read more

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This is my favorite and go to location to fill up and get the occasional car wash. Lot is always clean, facility is always functioning and easily accessible. With that being said, any LOOP app users who purchase car washes through the app can't use them because the car wash is missing the QR code needed to redeem them. read more

Different store but same chain and owner. Son took car to get car washed on 6/26/24. Car wash tore off driver side mirror so he filled out a claim form. Talked to manager who said all she could do was send the form to corporate and she couldn't do anything more than that. She couldn't provide a working number and the form said to talk to the store manager...... Was able to track down the corporate info and left about a dozen messages to try to get someone to address the claim over the past 3 months. No callbacks and would always go to voicemail. Think twice about using their car wash as any damage will be ignored..... read more

Shell - Gas Stations Near Me - San Jose, California

Review for car wash and Loop mart. I come here when I need to get my car washed since the Shell/Loop loyalty rewards keep me coming back. You get $1 off when paying for your car wash inside at the cashier. I find the cashiers to be friendly and welcoming. I browsed around the mini mart and surprised to see dim sum offered during the morning hour which is convenient for those who crave dim sum and just grab them here. read more

Shell - Dim sum conveniently available if you crave them. - Gas Stations Near Me - San Jose, California

I needed a car wash but that turned into needing a repair... snapped off my rear windshield wiper arm.. AND MY CAR IS STILL DIRTY GG read more

Shell - Gas Stations Near Me - San Jose, California

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My car got scratched after I washed my car! And an ' unfair instruction!' Worst place don't go. read more

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Functionality wise: their car wash occasionally stops working and is incredibly slow. There were 3 cars in front of me and somehow I was there for almost half an hour. Happens every time I use this wash. Won't be coming back. Customer service wise: Awkward and inappropriate experience with a Loop employee. While I was putting gas in my car, I used the windshield cleaner to get some stains off my windshield and the employee walks out and starts yelling and snapping his fingers at me. He was yelling for me to pay $3.89 for something -- I paid for gas and bought a car wash so I don't know what else to pay for lol I used the windshield cleaner to get tough stains since their car wash does not get everything. If they don't want anyone using it then don't have them (but also it's a gas station). TL;DR: the employee yelled at me across the gas station at night for some unknown reason and their car wash is terrible. read more

Shell - Employees had to constantly reset the wash after every customer - Gas Stations Near Me - San Jose, California

It's decent gas with prices that tend to be lower than the Chevron right across the street. The kiosk convenience store is SMALL so avoid this if you're claustrophobic. My receipt didn't print out, which is the only reason why I walked in there. Because it's so small, they have soda machines outside too. Car wash, which I have used before, and it's your standard drive-thru car wash. read more

Shell - Gas Stations Near Me - San Jose, California

I've been coming to this shell station for years now. Most of the time the ladies working cashier are polite and nice to talk to but today I had an encounter with a male employee that's pretty rude. I got a car wash today for 15 dollars that give me some vacuum minutes. The car wash machine didn't print any receipt that would have my code in it so I went in to ask for a code. The male cashier then offered ti help me and I told him the issue. He then starts asking for a 4 digit code multiple times and I kept saying that the machine didn't print anything... he started to raise his voice out of frustration for no reason na ended up needing the last 4 digits of my debit card to track the transaction... he then gets defensive and starts blaming the system that he can't track my transaction... her boss finally shows up and simply prints me the code I need... The lady then thanked me for my transaction and greeted me to have a nice day... the male cashier... no apologies at all he just got quite... read more

This is most fraudulent gas station I have ever been to. They have multiple signs advertising unlimited car wash program so I signed up in the parking lot. I went inside to Try to use and they said they do not accept. I tried to explain that they have signs advertising and they must accept. They insulted me and told me to leave because I was lying about the signs. I pointed to the signs and they said the signs just advertise the program and I wanted a car wash I had to go five miles away to a different Loop that does accept the unlimited car wash. If they don't accept they should not advertise and sell. Your staff should also not insult customers that are simply confused by why you are selling if you do not accept and why they do not have signs saying they do not accept. read more

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Two stars and this is me being very generous. This has become my go-to Shell gas station since my move back to the east side. Although it is a further drive for me, I'd pick the Berryessa location over the Shell located off of McKee any day. I like the fact that this establishment is clean, spacious, and getting in|out is pretty easy. Minus a few stars thanks to the rude Vietnamese lady who wears glasses. Each and every encounter with her leaves my blood boiling and not so happy thoughts fill my head. How she can always twist things to make it seem like I am inconveniencing her is BEYOND ME!! First off, your job primarily consists of you sitting on your behind all day. When customers come in, the least you can do is say 'hello'. This lady has no sense of customer service and simply sucks as a human being- she is always short, rude, and a prime example as to what an employee SHOULDN'T be!! I come back due to pure convenience. Meh. read more

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I got a car wash there, my car got more dirty, when I complained the manager said you paid just 13 $. Can you believe that??? My car has a lot of spots and I have to find another car wash to clean my car for tonight party. read more

Love the new car wash and vacuum area for a quick clean-up. The car wash doesn't get as detailed but to be expected from an automated wash. The pump area is spacious to maneuver in and out . read more

Vacuum machines are not maintain well as the suction power is weaker than my home vacuum cleaner which leads to believe theres a blockage in both hoses. And just to use the vacuum cleaner is a $10 charge with no option to stop the clock (if there is one). There was a keypad to enter the code and stop button. Stop button did not stop the machine. read more

The car wash is terribly slow. Each car takes longer than 10 minutes. Plus you have to go inside to pay first. And once you're in line you can't get out. I could have washed my car five times by myself. read more

The machine left my windshield all foamed up with soap and expected me to start driving. I didn't even think it was done because it was all full of soap with 0 visibility. The only options I saw was to use the windshield wipers and then drive out to talk to the workers or wait there with a family of six in the car to see if it would resume. The windshield wipers cleared up some visibility and luckily I bought the ultimate supreme wash meaning extra sprays of unknown chemicals were activated to rinse away more soap. And the air drying helped some more. I don't know how effective those extra treatments were since they were applied to a soapy car instead of a clean one. I went into the store and asked if something was wrong. The guy argued about it and went to check the cameras for a long time. It took quite a while. And he came back showing me the rear view of my car as it was driving away from the washing mechanism. I asked if he has a front camera, if he just said no. I would have left it at that, he the first time he pretended not to understand, the second time he pretended he didn't hear the question. The third time he claimed there was nothing to see as it was in a bad angle. I find it highly suspicious that they would install a camera at a bad angle. The cameras are probably there to protect them again claims of their machine damaging the car. So the things I'm guessing happened is that either the machine got the soap on the rinse line somehow, the filters in the recycled water systems failed, or a glitch or bug caused it to skip the rinse steps. I bought the 15.99 package if anyone else also encountered the same please speak up. The other shell washes and other packages never let me in such a situation. I had to come home and manually rinse off all the soap residue with a hose attached to one of those shutoff handle nozzles and then redry the car, I could have saved myself the time waiting in line and money spent, and just given the car a quick rinse myself in the first place. They should just be truthful and have better customer service. I'm not even sure what I wanted from them. Maybe a promise to fix it or to let us through on a rinse only mode. But the workers there were rude and their goal was to deny, and protect themselves. I came out of there more upset than I went in. And another who was in line avoided wasting their money after hearing about our experience and how the attendants treated me. Stay safe, don't drive with your windshield all foamed up with soap bubble. read more

This Shell station is the only gas station in a 2-3 mile radius that offers a car wash. Lately, their prices have been 15-18 cents cheaper than the Chevron directly across the street (can't figure out why!) The paper towels are always full stocked here. The car wash is open late here. The last time I went it was 10pm. read more

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Annabelle just tried to scam me Went to the car wash (I've done these car washes plENTY OF TIMES) for some reason when I entered the car wash the system seemed to be malfunctioning telling me to move forward continuously to the point where I got out of the car wash, retried and obviously it tells me I already washed my car. I explain this to Annabelle and she insist that I didn't follow directions. After respectfully telling her I've done this before she finally lets me retry but this time with a cheaper service, so I pull out of the car wash again to go talk to her and ask her if she can give me the service I paid for. She tries to convince me that the cheaper service is better anyway LOL and told me I didn't deserve to get the service and maybe I should just get my refund and she would have to pay for her the car washes she's giving me out of her own pocket lol I had to continue to tell her to please give me the service I paid for. Whoever's auntie that is doesn't pass the vibe check. 2 Stars for free vacuum and belt car wash. read more

The guy who is working the front counter today at 6:20 PM probably shouldn't be there to handle your customers. He was mean mugging everybody and had a complete attitude. Normally you walk in and politely ask to use the restroom because most places have a keypad, or a key or don't allow the public to use them... When I asked him he looked at me like he wanted to fight me and said yeah bro over there and points at the wall and I did a double take and was going to ask him if he's OK. I then walked out and said thank you bro have a great day and he just gave me a dirty look I didn't say anything. This guy definitely doesn't like his job and you should rethink him working there. read more

08/17/2023 approx 9pm. Male cashier working this shift either needs to 1.work on his customer service, communication skills AND control his anger issues or 2. Find another job that he would enjoy better - he seems to be A major issue when reading other reviews. ---- this will be a very lengthy review : to summarize- bad customer service by male cashier, I got yelled at, male cashier didn't keep their word, car wash closed 30 mins early. I came to this gas station for a car wash at around 9pm. I got in line and when it was my turn I inputted my code for my wash and was instructed by the kiosk to move forward, I am aware that there are sensors so I moved slowly. I noticed that the water was not spraying as it usually does in the beginning. So my first thought was maybe that part was not working at that time... The stop sign came on so I parked my car. Some time passed and the machines were not moving. There was a line behind me so I was debating if I should move out of the way, drive out of the car wash and let the cashiers know or give it some more time to see if it started working. I noticed the person behind me (they were trying to enter their code) get out of the car to get someone to help - the machines were not working. So I drove out of the car wash and parked in front of the store and walked in to ask for help. A cashier lady was there and I explained to her: I was trying to get a car wash and followed the prompts, the machines stopped working, I had entered my code and i never got my car wash. I asked if I could get another code. She called her manger over in which I had to explain the situation again. She let me know someone was already out there fixing the issue and she assisted me with getting me a new code. HOWEVER I noticed she gave me a code to get an $11 car wash when I had originally paid for a $15 car wash. Please note all this took a good 30 minutes!! By that time is was 9:30pm. I told the cashier lady that I had paid for a $15 car wash not $11. She said she couldn't give me a new code because they already started closing the cash register. At this moment the male cashier walks in and get involved in the conversation. All three of them were speaking in Tagalog - I didn't understand what they were saying. He turns and asked me to show him the new receipt with the code, he takes it and said "we can refund you the $15 to your card and you can still use this $11 code, that's a good deal and you should take it" I was a bit hesitant but he insisted. So I let him know my wallet was in my car and I had to go get it for the refund. He said that was okay. I got my wallet and came back, they helped me get my $15 refund. I then asked if I could get the $11 code back. The male cashier then raised his voice out of no where and said "THAT WAS NOT THE DEAL YOU ALREADY GOT YOUR REFUND BACK!" It took me by surprise because not even two minutes ago he has said "we can refund you the $15 to your card and you can still use this $11 code, that's a good deal and you should take it" - I told him that is not what he had said earlier and he became very angry and upset! He continued to yell "that was not the deal you got your refund back!" I told him he had bad customer service and he shouldn't be saying anything it he can't keep his word. The manger lady stepped in and apologized. I didn't want to deal with that anymore so I left it at that and decided to just buy another car wash at the gas pump when I pumped gas. (9:40pm now) However I was not able to get a car wash because even though they closed the car wash at 10pm they closed it at 9:30pm!!! I was upset because I spent 40 minutes dealing with this issue and I ended up being yelled at by the male cashier , he tricked me into keeping the new code and not honoring me the car wash for the machine breaking down, and they closed the car wash early! What a waste of my time and energy! read more

When it comes to gas I usually get Valero off Montague Expressway which is on the way home from work for me and cheaper than the gas stations in our neighborhood. That being said my review is strictly for the car wash. It's cheap and fast for when I want a quick wash thru the machine. read more

After the $11 car wash. The staff doesn't offer another car wash and says it doesn't clean because it is a machine and one have to do it manually instead. So why do I even go here? read more

Shell - not a very clean car... - Gas Stations Near Me - San Jose, California

Went for a quick car wash.. very confusing as there was no one to guide! Air dryer didn't even work! Poor! Better to go to some other place for a car wash read more

I like this location because it is as cheap as the Shell on Capital Ave and Hostetter, but without the crazy lines. Sometimes it is $.01 more or less than the Chevron across the street. That determines whether I get Chevron or Shell that week. The bf brought his car to get it washed at the drive-thru machine. It was average, he still had some bird shit on his windows. It works for him cause he doesn't care much about the appearance of his car. read more

Shell - Gas Stations Near Me - San Jose, California

I'd rather feel the one star, because the gas experience itself isn't bad. I'm just knocking it down from the car wash experience. For one, if you tell me you're giving me $1 off my car wash if I fill up my gas here, you better give me that discount! I can drive to Costco for almost half a dollar less a gallon, yet you still didn't give me my fair discount. Fine, whatever, just get my car washed. I tried the Works and honestly it was underwhelming. For one, my car had a decent trickle of soap still running down the windshield when the dryer started - I don't want to think about how the body of my car turned out. Plus, I'm pretty sure I got a couple new scratches on my door that makes it look like I got keyed. Way to go, Shell. Not only was my car was more expensive than advertised, it was also pretty crappy. Major regrets not doing it myself. read more

Don't get a car wash here if you have a nice car or if your car is somewhat wider! There are wheel clamps in the wash and will f up your rims! read more

I like going here they always have the best prices in this area from a customer service very clean at all times easy to find a gas pump. They offer water and air for your tires at a small fee. Oscar snacks and drinks inside that cash register area and ice. read more

Car wash with brushes. Had to go here after trying the water jet only chevron washes which didn't work. The last $6 wash in the valley. Have to buy gas and they give you 1$ off. The other shell car washes shorten the wash time or don't sell you the dry cycle so you have to upgrade for extra. read more

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If you're the type of person who would want justice when something bad happens to you, stay out of this gas station. I got hit and ran when I was getting gas by a car who took off. This establishment did the very least to help me out. For some reason, the manager was never in and when they were, they did not want to help whatsoever. Such horrible customer service, it's baffling. read more

I like this place because it's in the convenient location and staffs are all kind. However, the machine is a kind of slow so takes more time to finish. In addition, very quite often just stuck in the middle of fueling so I have to hold the trigger by my hands all the way until the end. I dont know why.. :( read more

Shell - Gas Stations Near Me - San Jose, California

I have to agree with another user that, for some strange reason, the machine is slow and takes more time to finish and also gets stuck. It has happened to me several times. However I keep going to this station because is a good location for me and also their ultimate car wash is good. read more

I usually went there for the car wash , everything works fine except the air dry. When they first opened, the clock showed I have 90 second for air dry. But now they suddenly shut down the air dry down to 30 second and the clock still showed I have 60 second remaining. It's a cheating. Unacceptable!!! read more

This place the cashier is terrible, she looks like an unhappy Indian woman,very bad attitude and refuse to give me a car wish I ask why she said she doesn't like me . So funny read more

I was looking for a car wash place that's pretty affordable and one that has a vacuum. They give you $1 off if you pay inside by signing up for Shell Rewards (simple step pf inputting in your number). The vacuum has a time limit, so I recommend taking all of the car carpet protector ready to go prior to starting your time. read more