I think it is cool that they have the CNG pumps at this gas station. However, I could not believe how ridiculously high the gas prices were! I got over it because I was running on empty and needed the gas badly, so that part was not too big of a deal for me. What really astonished me was how awful the customer service was at this station.
So I had asked the attendant if I could use the phone because my keys got locked in the car along with my cell phone (the car has an auto lock function that I have had troubles fixing). She let me use the phone to call my husband for help and my insurance company to request for roadside assistance (since my husband was unable to help). When I spoke to my insurance company, they told me I would receive a call on the gas station phone to tell me what time help would arrive. So I hung up the phone and told the attendant that they were going to call back within 5 mins. She seemed annoyed but was okay with it. She placed the phone on the back of her counter area. She left the counter to clean the coffee machine, which was right across from the counter and right next to where I was standing. The phone rang and I answered it and it was my insurance company telling me the time roadside assistance was coming. They also told me the name and number in case I needed to contact them. I used the pen on the counter to write down the number and the attendant snapped at me and told me to hang up the phone. Her tone sounded exactly like a police officer getting ready to arrest someone. I didn't even get to finish writing the number down. She scolded me and told me I was in her space, she told me to leave the store and wait outside. Roadside assistance would not be arriving for 45 minutes. The attendant stated that if someone called concerning me she would let me know. She treated me like I was a criminal. While I understand the nature of her profession and that it might have made her uncomfortable for me to answer the phone, there was no reason for her to talk to me the way she did, especially since I apologized for answering the phone and I did not argue with her. It was cold outside and I waited for 45 mins. when my husband drove up. I asked him why he came when he said he was unable to earlier, he said he tried to call the gas station back to find out if I was okay but the attendant told him that I was outside, that he should stop calling, and she hung up on him. He said she got rude with him too and it made him so worried that he made the drive to help me out. When I finally got to my car, I used my cell phone to call the roadside assistance company and let them know I was able to get into my car.
I could not believe how rude this attendant was. Furthermore, I can't believe there is not a nearby pay phone to call for help since the attendants seem to have a problem with customers using the store phone in the first place. I pray no one ever ends up in a cruddy situation at this gas station because it seems that the staff working there would leave their customers out to die before helping them out. read more