Terrible customer service here! The blonde lady with the short hair was very rude and not polite at all. Never had such a bad experience at a gas station. read more

This business has no regards for it's customers. I really hope the person who runs it doesn't treat their employees the way they treat the customers. Stay away from the car wash. It does wash the car. It's stains it and does not remove the soap. And upon requesting a solution, we had to deal with the rudest answer. If you want to save your earned money, pay for a competent, reliable and honest service elsewhere. STAY AWAY FROM THIS SHADDY BUSINESS read more

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Clean and only one homeless hanging out, which isn't bad for California. Car wash worked great and overall is a well lit clean location. Gas prices suck but what can you do. read more

I came in to ask to use the restroom because I had an emergency, at first one of the ladies was nice enough to let me in even though she said no customers are allowed at night. I took a bit because I also had my son with me. They kept banging on the door loudly for me to come out even though I told them I was not done. When I got out they were all belligerent and of course I responded by defending myself; the lady even called my 8 year old son a bad word. This is the worse customer service I have ever endured; completely unbelievable. I hope the owner does something about these employees. read more

I'm disabled. I recently double checked and California vehicle code allows me to park in both public and private parking spaces. I parked here and read the parking signs. Every sign read "customer parking only", except the handicapped parking spot. There was a metered space across the street (where I'm also allowed to park) except I was intending to buy a few things when I returned, as I'm a Shell cardholder and needed a few things. I left the lot, it took longer to return for me than expected, however there was more than ample open parking spaces, equally close. When I returned, a woman came out with a note in her hand and told me that I couldn't park there and that her manager had told her to put a note on the windshield. I told her I was disabled and could. She said the signs state customer parking only. I told her that the other signs do, but not the handicapped one and that I read it first before leaving, but that I intended on making a purchase. She blocked me, stated that I wasn't a customer, since I had left the lot. I replied, fine then I won't buy anything. To leave without incident I peacefully said I was sorry and wouldn't do it again and started to leave as she stepped out of my way. That's when her Manager came out and they both started to block me again, bullying me with an angrier tone. I explained it again, reiterating my apology, but they wanted blood or perhaps a public flogging would have satisfied their thirst for revenge for parking there. Trying to avoid running over them I showed them my Shell card and told them that I I am a customer and now had to go to a different location that treats their customers better. They continued their harassment, so I then started screaming to leave me alone with targeted profanities (which shocked them into moving out of my way) and I was able to finally leave. Avoid this hostile place! read more

I am a 73 year old male. With physical disability issues. Normally my son takes my car to fill up and check the oil. However he went out of town on a business trip so I decided to handle the car myself. I needed assistance filling up and asked the Lady on duty if she could help. This lady was so helpful and nice, not only did she pump the gas for me she even checked the oil, then she noticed one of my tires was low. She showed me where the air was and then put the air in the tire. WOW. Very helpful and nice. I decided to get a car wash and she showed me where to go. When I exited the car wash she was waiting on me and waved goodbye as I left. A special thanks to her, I think her name was Elaine or Alaine. Customer service done correctly. Thank you very much. read more

Hillcrest Shell - Gas Stations Near Me - San Diego, California

First off, the gas prices here are way too high so I really only stop by for the Carwash. And to be honest, it's cheap and convenient. If you have a Ralphs card and shop their regularly and have a card (Ralphs store card), you can get cents off per gallon. I haven't reached any points that can make the gas prices lower than what I get at either Chevron down the way or 7-11 (my go to place). So for CARWASH - 5 stars. for gas 2 stars = 3 stars. Useful but not cheap on the gas. read more

Its an auto wash machine... don't have to get out. $5 express wash although I had to go for the $10 all the works "make my dinner" and a bag of chips wash this time! LOVED the quality of this wash -- my car was SERIOUSLY dirty.. now it is seriously sparkly clean!! LOVE IT! read more

Hillcrest Shell - Gas Stations Near Me - San Diego, California

Overpriced gas with passive aggressive female worker. Argued about whether the bathroom is available to public after the customer used their bathroom. Should have put a sign up if they are that picky about who to use their bathroom, so I can skip right away before fueling my car here read more

Parked in front to run in for a few minutes...employee (Amelia, I believe) was washing her car off duty (out of uniform) immediately ran up to me shouting and waving her finger in my face "I work here! You need to move!" Which-I get it-but do you have to be so aggressive? Continued on, stomping up and down the parking lot. The man behind the register was placating her behavior-making excuses "she works here..." Her behavior was way beyond...like I was personally trying to ruin her day. Calm down. Very rude and indignant in her approach. Could have simply asked me to move (Even tho I was not blocking her exit). Something else must be going on in her life for her to be that upset...I'll pray for her. I am a RN, just driving home from 12 hr shift of caring for very sick people with frustrated family members and I still managed to keep my composure when dealing with this employee. She needs to get it together. It's gas and parking for Gods sake. Will not be visiting this location again. I'd rather drive the extra mile AND pay extra for gas than encounter the poor customer service I dealt with tonight. read more

to the owners of this establishment, if you've seen your numbers take a dip recently at night you have your overnight lady to blame! this lady is a real sack of horse dung! this is twice now where ive gone later at night wanting some snacks and goodies and twice now she cant even treat me or others like humans! she cannot even simply acknowledge others. the first time this happened i I tried to ask her when she's gonna open and she put her head down in her phone and kept text messaging or playing her game or whatever she was doing. She couldn't even look at me. I thought it was pretty messed up. Then most recently, tonight, she saw me and another gentleman there in front and she just walked to the back. Just got up and walked in the back. Then come to the front and I asked her if I can get some food. She doesn't even look at me. I asked her if she wants to see that I have that I can pay for this. So I pulled my wallet ouI tried to ask her when she's gonna open and she put her head down in her phone and kept text message and you're playing your game or whatever she was doing. She couldn't even look at me. I thought it was pretty messed up. Then most recently, tonight, she saw me and another gentleman there in front and she just walked to the back. Just got up and walked to the back. Then come to the front and ask her if I can get some food. She doesn't even look at me. I ask her if she wants to see my money to know that I have it and that I can pay for whatever. So I pulled my wallet out and I pulled out a wad of cash out, to tell her I have money I want to spend it. I've been coming to your place for years now. Whether I'm at a doctors appointment down the street or in the area hanging friends or whatever. I'm never going to spend another cent in this place thanks to her! and i can guarantee you i am not the only one who feels this way! if this lady is too skiddish to open the door then dont work there. i get it, the area does get some crazys. but if shes not going to open the door for business, why is she even there? i am absolutely blown away that she has the audacity to think she's that much better than another human that shes going to act like we're invisible! so you know what, instead i came down to jack n the box and asked spent $20 here. may be just $20 you say. but you know how fast that adds up with all the different folk she treats this way?? read more

WARNING: I've been using the car wash for the past three years and never had a problem with it until they replaced/renovated the machines. So disappointing to come home with soap suds all over my trunk! Picture was taken 1 minute later... read more

Hillcrest Shell - Gas Stations Near Me - San Diego, California

CAR WASH only. So we all know how much I love the $5 wash. I bit the bullet and purchased the $10 wash. IMPRESSED! I uploaded a picture (not the best of circumstances: it was from inside my car at night) because the visibility had gotten so ridiculous, I couldn't wait another second to clean it, pause for proper photo ops etc. So, when you see the picture it is very important that you know that it was not raining, nor had it rained any time recently. I had just been low on funds and indecisive as far as which cleaning establishment to patron. So! I could BARELY see out of my car, I got the $10 wash and I swear that puppy was brand new. It got EVERYTHING. I mean we are talking months of bird yuck etc etc. Spotless. Hands down best drive thru wash I've been to in recent memory. I am told not all Shells have such great facilities, so only go to this one. Give it the challenge. I still prefer the $5 wash for obvious reasons, but it's nice to know I've got a quick and effective alternative. read more

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Yes, the gas is expensive here. Stop whining and stop getting gas here already. You come here for the $5 Express Wash and the gourmet snacks in the shop. Tasty and unique delectables I might add. Maybe some air for your tires...maybe vacuum up all that dog hair building up on your seats. I personally love the Cherry Air Freshener I add inside my car for a little Je Nais Se Quois... Don't forget your quarters. That is all. read more

Besides being seriously over priced for gasoline (about .$80 per gal) there are no window washing squeegees or any type of paper towels for protection, oil check, window wiping, etc. You'd think with such high gas prices they could at least provide what every other gas station provides, homeless population or not. read more

Closest gas station near my pad/office, also the most expensive gas station in the area. What I did like about it was their awesome A/C in the summer....it was like walking into a freezer. Very clean and neat store with friendly staff. They sell all kinds of kitschy stuff, fun to look at when you are just using them for their A/C. They do have a car wash, vacuum cleaners etc. read more

This Shell station appears to consistently be the highest priced gas station in Greater San Diego that I've witnessed over the last several years. And just down the hill (about a half a mile) on Washington there is both a Chevron and an Exxon/Mobil station (across the street from each other) with respective gas prices that are usually 50 to 75 cents less per gallon than this Shell station. So, I never buy gas here but - until last week - I would stop in periodically in the mornings on the way to work and pick up juice or milk. The store is spotlessly clean and well-stocked. My issue, however, is this: About a week ago, I stopped in early one morning on the way into my office before the sun came up. It was a chilly morning and I was the only customer in the store. At first, the older woman behind the counter seemed pleasant enough. Until a young - an obviously homeless - man came inside. "The owner don't want homeless in here. Now GET OUT!" she suddenly shouted at him. Both the young man and I jumped at this sudden, violent outburst from this sweet-looking "grandma" type who, up until a moment before, looked and acted as if she were right out of an old Norman Rockwell painting. Her face was now contorted and red with fury and she was nearly foaming at the mouth as she glared malevolently at him. "But it's cold outside," he pleaded. "And I have money." And with that he held up what looked like two or three dollars in his now-shaking hand. "I don't CARE," she snarled. "Get OUT! And don't come BACK!" she screamed with an eardrum shattering shriek. It's rare - fortunately - you get to see someone so filled with hatred and contempt for another human being. Especially so up close and personal. It was sickening. And I hope to God I never have to witness something like that again. read more

I came here since it's the closest Shell nearby. It's located on a busy street. For those of you who know me, I only gas up my car at Shell. I don't like going to other locations and switching up my gas. Some places only take cash or debit but this location takes credit cards. My car needed a car wash as well so once I got my receipt, it gives me a five digit code to punch in at the machine. I got the super wash which at the end showers your car with wax. The line wasn't too bad but again this location has lots of traffic coming in and out of here. Such a negative. My car was super clean and shiny and fully loaded with gasoline. It was running on almost empty. I'm glad there was a Shell here as I don't like driving too far out to find a Shell gas station. The positive is that they have snacks and drinks if you are on the go. Overall, descent experience here. read more

Stopped into this place tonight. A nasty homeless type in her car had blocked the gas pump area and you couldn't pull out. Instead of parking in a parking spot, she hogged the gas pump and was parked too far out for anyone to go around her. When asked to move, she yelled she didn't care and she was going to stay there as long as she wanted. The attendant, says, "Well, I can't make people hurry with their gas." We asked, her, so someone can pretend to get gas for hours and block everyone? Nasty woman yelled at the other customers and kept saying, "I don't care" and "It's not my problem." The rest of the time she couldn't speak English, but apparently she could when she wanted to be hostile. I get that people in Downtown areas are not getting paid to control the vagrants, but the attendant actually got rude with the customers, and not with the nasty vagrant. The attendant was just a dead end that didn't care. She could have asked the woman to move in a parking space so people could get gas and get out. Whoever owns this place needs to get some security or some decent help and train them to actually care about the customers. Won't be going there any time soon. read more

Hi My name is Amelia and I'm appalled at the negative review I received and here is why 1.- I have been out of the country for over a month so I was not working when this incident is reported happening 2.- I never wash my car here because my grandkids do it for me for fun cash 3.- we don't have name tags so my name was used in error 4.- I never come to work in plain clothes as the uniform is comfortable and visible 5.-The gentleman inside the store was mistaken in giving you my name as he is new and apparently not familiar with our names I hope you come back to our station as it's the cleanest best stocked and with the best helpful very friendly and profesional personnel I'm sorry if you were inconvenienced but our car wash is the best in this area and very busy so when someone is not properly parked as people come out of the car wash and may not see you we must ask you to move to a marked spot for your safety and theirs . Please stop by and if I'm working I'll make sure you get the best customer service to make up for this confusion Thank you and have a lovely day ! read more

Do not get a car wash here. I paid for an express wash and it left film and suds all over my car. I always pull in to a parking spot and dry off my car and wipe it down. I ended up spending 30 minutes more than I had time for. I used 10 microfiber cloths trying to get all the film off and it still wouldn't come off. Now I have streaks and film all over my car. I'd suggest not getting an express wash. read more

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The lady who works days or afternoons with mask on and long Grey hair has the absolute worst people skills. She is always rude, short with customers even when you go out of your way to be nice to her, her attitude is still garbage. I go through the car wash weekly and because I had a power wheels in the back she yelled at me saying "I'm telling you no, I don't care what the owner says". She said this because I regularly go through the car wash. Often when the owner is there, and he lets me go through with power wheels or whatever as long as it's secured. She decided that she could care less and as usual was completely unprofessional. Just because she hates her life, she shouldn't treat customers like garbage. She should find a job in a corner somewhere away from the public. She will be happier and I know the customers at this shell will all have a better experience with her not gracing us with her presence! Too bad, because the owner is really great and accommodating. He is always reasonable and I've always had good interactions with him. She is not the person I would want working for me and representing my company. Because of her it's a 1 star. Without her and the grumpy graveyard lady, it's a 4 or 5. The other clerks are great. read more

WORST business I've ever experienced. There's no customer service. They demeaned and belittled a homeless man, while hovering over him. Another customer offered to buy his coffee and the blonde employee with a foreign accent told the other customer to mind her business. The employee went and got a man who came out and told the customer offering to buy coffee to mind ger business, told her she needed to leave and grabbed her by her arm. When she turned around, he was in her face screaming then he hit her with a closed fist in the head, took her phone and threw it out the front door WTF!!! read more

This is not the first time I came here once at night to pump gas older lady with the blonde hair told me to wait 15 minutes because other lady was going to come in and start her shift, And now today I came to pump gas and bought some items, Ask if I could use the restroom she told me it's not a public restroom and then she told me that the cleaning person clean doesn't come in the afternoon to cleaning,And guess what it was the same lady....Customer service is not her area read more

I would not recommend buying gas here. I believe I saw this place was charging around $3.50 a gallon for regular. My review was for the wash. Turning into the wash is a challenge as its tight getting into the entrance to the station and into the wash itself. I drive a compact car as it is. The true test to the wash was its lack of water pressure. My car was still fairly dirty after a $6 wash. I had tried to get a stain off my rims and paint after some a-hole spilled a bunch of beans near my tires causing a splash of it all over my rims. After running it through the wash the paint and rims were still caked in beans. No bueno on that. read more

Okay, I know we are ALL over these ridiculous gas prices these days, but that does not mean we need to let our Coches suffer does it? Well, that's how I felt too before I gassed up and did not want to come home in a rain spotted Jay Bird either. =============================================================== This Shell station is located very conveniently on the corner and, with a $5 car wash too. I've never been much on these things as drive through car washes at gas stations go but, this one has to be one of the best with very minimal drying off afterwards. You gas up, you see your total, then push yes for car wash, pick the amount and drive through; something along the line of a kids ride at an amusement park if you will and, don't be blazed out or their brushes will have you thinking you are in a 3 D Movie! The machine was malfunctioning at the time Marty & I stopped by and charged me $10 instead for the car wash instead of $5 but, the attendant explained that they were waiting for the repair company to fix it automatically. So, he gave us 2 Shami cloth towels for free ( valued at $9.50 each ) which even more than compensated the error. Oh, did these Shami towels work? You bet and then some! We wiped the Jay Bird down in no time flat and after a good vacuuming, we flew off to dinner. Now, the gas prices ( even with 10 cents off per gallon with my Ralph's points ) were still ridiculous and on an error that a Valero employee would shout "Get out, you get out, we make no kind error!" The customer service in which this employee made up for it with more than just a smile, free items and apologies was greatly appreciated. Oh, I don't care what the price of their coffee is, the fact that they have no mechanic to make repairs ( who does that now days ? ), but I'll take this place over many other Shell stations in the area anytime. Hey, use Gas Buddy on your phone or, install it if you are that penny pinching picayune! Stay sane about the little things or you will end up seeking counseling from this woman: http://www.youtube.com/watch?v=Fd8PrcZ4RYw&feature=relmfu read more

This is a great quick fix. Purchases the works wash for $11.00. The other prices are 6$ and 9$. It took about 10 minutes to complete and my car looks great. For $11.00 it's awesome. read more

Hillcrest Shell - At the car wash whooo ooooh ooo wow - Gas Stations Near Me - San Diego, California

Clean store. Well stocked. Lots of choices. Friendly customer service. Convenient location. Gas is higher than most places - but you pay for the convenient location I suppose. read more

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I don't know how clean I expected our car to be for $5 at a drive through car wash, but I did expect the water to at least rinse off the entire car. Instead, the back of the car was left covered in dirt and untouched by any water at all. Therefore, the pink and blue soap that was sprayed onto the car was also not rinsed off, leaving a pink and blue film on the white paint. That sucks! I understand it's not a nice hand car wash but this is just really crappy quality and the car seems actually dirtier than when we arrived due to all that soap residue. We will not be back! read more

Hillcrest Shell - Rear of the car still covered in dirt, untouched by any water. - Gas Stations Near Me - San Diego, California

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Cleanest and most up to date gas station/carwash! It is perfectly located in the heart of hillcrest! Their gas prices are always the cheapest around in the area and not to mention their amazing car was special -only $5!! You can tell how much remodeling efforts was put into this station! It is beautiful inside! They have all the up to date snacks and candies! Their staff is always friendly too! read more

Hillcrest Shell - Amazing deal! - Gas Stations Near Me - San Diego, California

Eileen is awesome! After dealing very patiently with a belligerent car wash customer, she then apologized very sweetly for the delay that he caused to everyone who was waiting in line. Ab fab! read more

I'll get gas here occasionally, but it's one of the most expensive locations in the area. It's clean and fairly easy to get in and out of. I usually only come to this location when I need a quick car wash. I'm in and out, no problems. Happy customer read more

I came in to get some energy drinks to get me through the day. I was having a pretty bad morning and couldn't even find where they were in the store. However this incredibly nice woman named Elaine helped me out and showed me the cooler they were in. She even gave me suggestions and told me which ones to avoid and the deals on certain flavors! I never felt so welcomed by anyone in a gas station before but the friendly and helpful aura this woman radiated made me feel so joyous and even made my morning! This is my new spot for snacks, drinks, and gas! As long as Elaine is working ! read more

I was in my work truck about to pull into the car wash after having to pay for it. Lady employee comes out with a very rude attitude and tells me that I cannot have a car wash because I have equipment in the back of my truck and it could damage the machine. This is fine except the way that she came out and he was very disrespectful and condescending. read more

Most expensive gas in San Diego total rip off I can't believe the station still in business charging these prices. Go to Arco $.50 lower.

let me just say I LOVE this gas station/ minimart. Despite the other comments, the convenient store has just about every product you could ever need. Wide aisles and so many different varieties of coffee, chips, snacks, etc. The car wash made my car spotless and was definitely worth the 5 bucks. The staff was really friendly. I will definitely be coming back here read more

OMG. Who doesn't love free? Today was my first visit to this Shell for the car wash. They said something was wrong with the credit card machine and gave me a free $10 car wash. WOO HOO! My car loved his tricolor foam bath! THANKS SHELL PEOPLE! Tip: Drive through the air blower really slowly for maximum drying. read more

$5 car wash and the staff are super nice. Complimentary air for your tires if you ask.

To start I never bought gas here before or after the renovation. Besides the airport gas stations this is the most expensive gas station around. Primarily I only come here to get the car washed every three weeks. I've always bought the $10 all inclusive wash. The past couple of times I've noticed that less soap is now dispensed, there is no longer a pleasant scent associated with the soap and what used to take 5 minutes or so now takes 2 or 3 but is still the same price. To bad cause it really was convenient, but I'm not about to pay the same price and now get less..... Shell since you have no hesitation about charging double for your gas raise the price on the car wash too and bring it back to same quality as you had it when you reopened. read more

They have the rudest employee/manager I've ever encountered in about a three minute gas station stop the lady working the counter first off was was smacking on a lollipop in her mouth which was disgusting all while treating me disrespectfully and taking her personal time to ring me up while distracted by her phone. She actually had to ring me up twice because she messed up my first transaction so hopefully I don't get charged twice. Then when I came back inside the manager started to defend her and her mistake and continued to be just as rude as she was. Grow up, and learn your customer service skills. read more