Alana was amazing and professional and very helpful. She definately is a team player and needs a raise read more

I've been here quite a few times, but was extremely disappointed by my last time here. The kiosk system basically pressured you to purchase an unlimited wash membership which I did not want at this time. It would not let you exit. Other cars next to me were also having issues. I only wanted a single wash as sometimes I get my car washed full service at other places. It took an extremely long time to exit out with cars behind me, I clicked the button for an attendant for help and the attendant never came. My other experiences have been better. They offer vacuums, towels, and an air freshener. It's a quite busy place. This location is quite big compared to some of the other soapy joes. If you do have a membership, they make it easy to cancel online which is nice! read more

This one is ok. The vacuums are strong, but ingress/egress is totally nuts. The carwash blew it last time I went, which was a bummer. I never know how to get the air freshener. Someone clue me in! What is the process? I try to come late at night because it's less stressful. Quality of wash 1/5. Needs improvement. Value 1/5, times are tough. You gotta pull up and do a good job and provide a quality product, service, etc. In terms of quality of washes, not great. As things stand, I don't think this is a good value at this location. read more

This location is huge! An excellent location that is very convenient. Cleans off all the dirt as is expected and is a great value. A quality wash. Has a lounge and tons of vaccums. I will be back for sure. read more

Soapy Joe's - Wash - Car Wash Near Me - San Diego, California

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A local school was doing a fundraiser with Soapy Joe's so I decided to purchase a car wash. So glad I did! I love this location and my car came out so clean! They have different options/prices depending on the car wash you choose. They have membership options as well. Vacuums work great! The complimentary air freshener they give smells great too! I will definitely return. read more

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SOAPY JOE'S @ CONVOY This was my first time visiting this Soapy Joe's location, and I absolutely loved everything about it. I went around the evening, about 4 PM, and there was no line at all for the car wash. We easily chose their Magic Joe wash, which is about $25, and it was definitely worth it. They also offer a monthly subscription, which is something I'd consider after this experience. I loved all the different soaps they use, and the staff were extremely friendly and helpful, especially when guiding us on how to put the car in neutral. Soapy Joe's usually only gives you one air freshener, but we asked for an extra and the worker ended up giving us five, which was amazing. The scent was definitely on the stronger side sweet and fruity and honestly smelled really good. I personally loved it. The actual car wash itself takes about a minute or two. After that, you can choose any open spot to vacuum and wipe down your car. This location is huge, with so many different vacuum spots available. Even though it was a bit crowded in that area, the vacuums were super strong and made it really easy to get dirt, hair, and debris out of the car. I also really liked their blue cloths, which were great for wiping down the dashboard, windows, and other surfaces. Overall, I had such a great experience at Soapy Joe's. The staff were incredibly nice, and the value for what you get is awesome. I would definitely recommend checking this place out. read more

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One of my fav locations! Never crowded because there are so so many vacuums and the attendants actually know how to help you push in the passenger rearview mirror! I love my Soapy Joe's pass. Worth every penny! How often does your car get filthy with mud or kid's spills right after a car wash? Ha- no worries with my pass read more

This is my favorite soapy joes! A bit newer, well lit and not only has the standard vacuums but also the air compressor nozzle to really get water out of all the nooks and cranny's. Staff here is always friendly and has the towels stocked. read more

Thanks to a Yelp perk several years ago my husband purchased the membership. You get unlimited car washes. You can find a Soapy Joe's in almost every city in San Diego. Classic One Time & Monthly Membership prices $13 / $25.99 Super Joe One Time & Monthly Membership prices $20 / $34.99 Magic Joe One Time & Monthly Membership prices $25 / $39.99 If you purchase the yearly you get one month for free. My husband got a welcome gift when he activated the yearly membership. I like this location it's pretty new. There are more than 20 vacuums. If I needed assistance someone is usually at the entrance, before you enter the car wash, and refilling the towels. With every car wash it comes with an air freshener. Every now and then they do giveaways or offer discounts. We have bought our membership at Costco a few times at a bigger discounted rate. Overall, we have been happy with our membership. read more

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I started to get a car wash at this location. I paid the machine and drove to the car wash entrance. The attendant handed me an air freshener and waved me through. My car was moving with their machine pushing me like every other car. As I was moving forward it looked like I was getting too close to the car in front of me, and it just kept going. At the last second I hit the brakes because the moving track would have crashed me into the car in front of me. My car tapped the car in front of me. The Asst Mgr., Alex stopped the car wash. He told us to go to park so we could sort it all out. After we parked, Alex was very insistent that we fill out one of their forms. The other party seemed confused about what was going on. We looked at both cars to see if there were any damages. My Prius had no marks at all. The other driver had a RAV-4, and I could not see damage on her bumper, but she pointed to two tiny indents on her flexible bumper. However, when I looked at the two cars side by side it was clear that the design of my Prius could not have made the indents. Alex was most unhelpful. This whole event was really a non-event, but he kept pushing us both to fill out some Soapy Joe's paperwork. He would not answer any questions but could only repeat the company line of we had to fill out his paperwork. He did more to aggravate the situation than calm it. Plus, my car dried in the sun leaving water spots while Alex was lecturing us. When I asked him for another wash because of this - he said he would not do that. In summary, I stopped by the Soapy Joe's on Convoy for a simple car wash. I paid my money, was given an air freshener and sent into the wash where their track that was moving the cars ran me into the car in front of me. Then I was harassed about filling out some form and then finished my visit by Alex refusing me another car wash to fix the spots that his delay caused. Wow... I do not recommend this car wash. read more

I'm working on a lawsuit and/or a formal complaint. If you're a victim please speak up. They're doing this to all of us. Edit: After posting the below letter, I actually found there is already a class action lawsuit for the same exact thing: Tate v. Soapy Joe's Inc. (Case 3:25-cv-03119), filed in November 2025, alleges the San Diego car wash operator violates the California Automatic Renewal Law (ARL). FORMAL COMPLAINT -- Request for Investigation Against: Soapy Joe's, Inc. Location: Convoy St, San Diego, CA I am filing this formal complaint to request an investigation into the fraudulent business practices and unauthorized credit card charges conducted by Soapy Joe's, Inc. 1. Unauthorized Membership Enrollment (12/08/2025): On December 8, 2025, during a visit to the Convoy St location, an attendant enrolled me in a $19.99 monthly membership without my permission or affirmative consent. When I immediately discovered the enrollment and requested a cancellation, the attendant stated it was "too late" to cancel and forced me to attempt a difficult manual cancellation process later. This is a direct violation of the California Automatic Renewal Law (Bus. & Prof. Code § 17600), which requires clear and conspicuous consent before enrollment. 2. Failure to Provide Written Acknowledgment (12/08/2025): At the time of the alleged membership enrollment, no receipt, carbon copy, written agreement, or confirmation of any kind was provided. I was given no documentation showing membership terms, pricing, renewal schedule, or cancellation procedures. This is a direct violation of Bus. & Prof. Code § 17602(a), which requires the business to provide a clear acknowledgment that includes the automatic renewal terms and a toll-free number, email, or other mechanism for cancellation. Without such documentation, Soapy Joe's, Inc. cannot demonstrate that affirmative consent was obtained. 3. Unauthorized Price Increases: Following the initial unauthorized enrollment, my credit card was subsequently charged $39.99 per month -- double the original $19.99 amount. I never agreed to this price, nor was I provided any written or verbal notice of a price increase for a membership I never authorized in the first place. This constitutes an unauthorized charge and a further violation of the Automatic Renewal Law, which requires clear disclosure of pricing terms and advance notice of material changes. 4. Fraudulent Transaction / Overcharging (03/23/2026): On March 23, 2026, I visited the same establishment and selected a one-time car wash package advertised and selected as $25.00. Despite the physical receipt indicating a $25.00 charge, my credit card was processed for $30.00 -- a $5.00 overcharge with no explanation or authorization. 5. Failure to Remediate (03/24/2026): I returned to the establishment on March 24, 2026, to resolve the $5.00 discrepancy. Management was "unavailable," and staff could not explain the overcharge or provide a refund, offering only to "take my information." read more

Soapy Joe's - The receipt is a bit faded but I can probably just do another wash to prove this point. But the fraud is rampant. - Car Wash Near Me - San Diego, California

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For as big of a company they are, you could send out an email or text when you're closed considering I get all your other emails and texts.... OR at the very minimum, post a damn sigh at your location that you will be closer or ARE CLOSED. I just watched 10 Different Cars Dr. all the way up to your gate basically because there is not a single sign posted that you were closed and no one knows. read more

Soapy Joe's I want to keep loving you like I used to. The location is super convenient, the double lanes to enter is legit. I don't mind paying the premium price for a non hand wash car wash because of the convenience. But the quality overall and experience has changed a bit. The issue I have is the wet towels when I want to dry my car off. I don't have a membership, but I would if i could trust your towels. Are they just not fully dry, or do they have grit on from the last car and is it going to scratch my car? read more

I'm no stranger to a Soapy Joe's! To be honest, I'm not a clean freak about my car, but I'll hit a Soapy Joe's if it really needs a wash. It's really the only place I'll go for a car wash, because it's actually kind of a fun experience. I love that it's fairly affordable and you always get a great wash. This location in particular was opened recently so they've got a great modern car wash and tons of spaces for vacuuming. Every time you go through, you get an air freshener. But, I'm not sure how they choose when you get other special gifts. The last two times I went I've gotten little goodie bags with things like a dash wipe and towel inside. The towels are excellent. So absorbent that I actually use it on my bathroom counter instead of my car. If you go to get your car washed more than twice a month, it's worth it to join their membership. Otherwise, you can be like me and drop in a la carte. read more

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The experience here is unnecessarily stressful when I'm just trying to buy a single wash. The employees hover over you and aggressively push memberships instead of letting you complete your purchase in peace. I was told three times to remove my card while I was already doing exactly what the screen instructed and moving as fast as I could. "Put your card in", "pull it out" "remove your card" "remove your card" "remove your card". When I said I understood, the employee got snarky. She then mumbled something to her coworker and her coworker proceeded to get snarky and passive aggressive. Won't be coming back here. read more

I've been going to this location for quite awhile. I like the fact that they have additional stations with an air gun to allow you to get any water stuck in the crevices. On several occasions they have run out of towels at the stations so you're walking around looking for any towels. One time, I was lucky enough to find one towel and I used some of the free towels they give to members to finish the job. The towels are always damp though. The vacuums always have good suction and everything is always in good working order. I like that you get free air freshener (sometimes it's a Padre or a Christmas one) every time you go through and for members you get a goody bag filled with items to help clean your car. I've tried several Soapy Joes locations and this is one of my favorites so far. read more

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I'm creating this post to warn people about damage to my daughter's car caused by Soapy Joes car wash. I noticed the damage and asked my daughter about it. She was in the car and heard loud banging noises as she was fed through the wash line. When she got out after the wash, part of her grill was up on the hood by the bottom of her windshield on the passenger side. Whatever caused the damage also broke both headlights along with the grill. My daughter says there's a "no liability " sign before entering. Buyer beware...... I'll never go there. I'm old school, I wash my own car. read more

Horrible customer service. I purchased their premium monthly membership and they sold it to me happily, in person, in my vehicle. I have an F150 Raptor. The teenaged employee (whom was nice and polite) said nothing about them not recommending my vehicle for their wash. The wash cleaned only 60% of my truck, the entire back window was left dirty. The kid told me to run it through again, I did so, same dirty result. I waited the weekend for their customer service department to open. Spoke with Michelle this afternoon, very unprofessional and rude. She acted like it was my fault for not reading the fine print on their website about how they don't allow Raptor's through their car wash. The clearance's posted on site say my vehicle fits. They wouldn't refund my membership in full, only a small credit because she said I already used the services rendered. So I politely asked for a manager to call me back. Just got off the phone with Donald, wow is all I can say. Well, that and the fact he shouldn't be a manager of anybody or anything, let alone a business. Completely standoffish, unprofessional, and ridiculously rude, just like Michelle. To the Owner of Soapy Joe's, please train your employees better and find customer service representatives whom treat the consumer with respect, and fair judgement. Michelle could/should definitely be re-trained. As for Donald, I'm not quite sure a re-training program would pay dividends, and it's probably better to just let him go, terminate his employment, and cut your losses before he puts your business in the negative. I will now be contacting AMEX for a chargeback, supported by pictures and call logs of my conversations (written, not recorded audio). My advice for ANYONE with a pickup truck, DON'T do business with Soapy Joe's, there are plenty of better options available. God Bless. read more

Soapy Joe's - Proof of purchase - Car Wash Near Me - San Diego, California

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Came to clean my rental before giving it back and it did enough but of course nothing crazy like I would have done if I hand washed it. Paid $20 for the middle package and got most of what I needed off. The vacuum area only Gives you 5 mins which isn't enough but it was busy so I don't blame them for making it quick. read more

Simple & easy car wash. $13 for the basic or $25 for the unlimited washing each month. Lots of vacuum stations. Got my car pretty clean, not as dry but during the hot days by the time you leave the lot you're almost dry! read more

Soapy Joe's - Car wash - Car Wash Near Me - San Diego, California

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Ok, to test the waters I didn't wash my car on purpose from the last time it rained in SD (about a week ago) I wanted to see if it was worth getting a membership. First off, thank you for the free wash. Although it didn't do much but just move the dirt around on my car and probably scratch my paint. It was still a generous offer. Btw this location is not lowered car friendly, my car sounded like it was struggling going through. Also it stopped towards the end and the alarms went off because of the car in front of me. When I went to wipe down my car, my car wasn't clean at all. I didn't want to smear dirt and scratch my paint. So I didn't bother wiping it down. I figured to just wash it at home. The vacuum I used literally was either already broken or I got amazing strength Lol. I was so frustrated trying to vacuum and hold it together I gave up and left without vacuuming. I was over it. read more

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Newer location that expanded the number of spaces to dry your vehicle. I really like how the new spaces also have the air compressor to blow excess water from the crevices. Staff are very nice at this location. I frequently go there first thing in the morning, on the weekends and receive great customer service. Shout out to Uriel and the African-American lady there. They represent the company well. Staff are consistently replenishing the towels and cleaning the area. read more

Brand new location and I've seen these places keep appearing everywhere! So decided to give a try and it's super easy to get in and out. Plenty of spaces!! Like a ridiculous amount. 2 lines to help keep up, it can get very busy. Great hours! Affordable! Free towels to dry your car, be good humans and put them in the dirty bins. For next time. Really love this perk! The vacuums are superb! Like extremely high quality suction, I was really impressed. After reading some reviews concerning that the vacuums have no power... I honestly hope it was addressed bc of the multiple stations it would need to be pointed out if there is service needing attention. If there's an issue, let someone know and move to a different spot. They gave a free air freshness also very nice! OK so so my knocked off star is 3 parts There is no shade, not a deal breaker, but it still is brutal when the sun is beating down on you. The drive into the car wash it self, there's no mirror up above to see where your tire needs to turn to make it on the wheel hook onto the wash. The gentleman did ok with directions, but I'd still like to see where I'm going. The vacuum hose are short, no sure the reasoning, the needle nose vacuum hose is very short, which sadly really wanted to get behind those vents bc the suction was amazing. But nothing to be to picky. This car wash is fast!! I almost didn't have enough time to grab the car scent and roll my window back up lol I got sprayed! Just the top area, but it startled me and made me laugh.... like that really happened. Maybe it needs adjustments, I dunno. No deal breakers here, affordable, convenient, lots of room. Will return again and most likely again and definitely recommend to others. Happy car wash!! read more

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Love this car wash! The vacuums work so well and are super fast. One time after a road trip my car was really dirty, and after one wash I wasn't completely satisfied. I asked if I could go through again, and they kindly let me rewash it for free. That meant a lot! I've been coming here for years and will definitely keep coming back. Highly recommend! read more

I don't enjoy being stopped at the pay kiosk by the workers about getting signed up for extra washes for less. Then I get, " do you want your receipt? " After they take your credit card and swipe for you. Then when you say "yes", they say, "oh you have to go inside for your receipt " I wouldn't have been dissatisfied if it didn't happen before a couple of weeks earlier. The staff in the office were nice and it took a little time for the cashier inside to locate my receipt. Hopefully they can fix the Kiosk so that the receipts are available for everyone and not go so much on the upselling. But I think I will find another place to wash my car. read more

The customer service at this car wash has always been friendly and professional, and I appreciate the value they offer. However, after my most recent visit, I noticed some new imperfections on the passenger side of my vehicle...including small pits, scratches, and what appears to be a minor crack. I brought this to the attention of the staff, and they responded quickly by inspecting the equipment. The inspection was brief like under 1 minute, and while they didn't find anything that may cause damages like pits and cracks on the passenger side, I personally felt it may have benefited from a more thorough check. I'm not certain the damage was caused by the car wash, but the timing was concerning enough for me to raise it. I'm sharing this experience to encourage others to inspect their vehicles before and after a wash and to help the business consider ways to improve their inspection process when concerns are raised read more

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I'm not disputing Soapy Joe's published cancellation policy, but I was disappointed with how my situation was handled and communicated. My card was charged $40 on January 10, and I submitted a cancellation request later that same day. I understand the policy requires 7 days' notice. On January 12, I called to ask whether a refund could be considered since I had not used the service at that point. I was told no refund would be issued. I then requested a manager callback and was told I would hear back within 1-2 business days. I believe a manager may have tried calling on January 15, but I missed the call. I wasn't contacted again until January 20. Since I had already been clearly told on January 12 that no refund would be given, I used the car wash once on January 14, as I had already paid for the month. During the January 20 call, the manager cited both the 7-day policy and my use of the service on January 14. While I fully accept the policy, referencing my usage was confusing to me, since the refund decision had already been communicated before any use occurred. I was trying to explain this perspective when the call ended abruptly by the manager. Overall, my concern is less about the policy itself and more about the delayed follow-up and how the conversation was handled. Clearer communication and a more respectful resolution process would have made this a much better experience. read more

I do (_) Enjoy! my Soapy Joe's Membership. If you love your vehicle a membership is the way to go! Happened to be in this part of town & saw this location. I have to assume this location is pretty new. It's so clean. The pavement & sidewalks were also very clean - you could lay your car carpets down without worrying about motor oil transfer. The vacuuming stations are plenty & a little easy to maneuver around. read more

Alana was very helpful and silly thanks so much! This location was speedy and not too busy.

I got the one year pass, for which you have a sticker/upc code that is placed on the outside of the driver's side on the front. It's the $25 wash that I am able to get unlimited for the year. I got a microfiber towel and some car deodorizers prior to entering the car wash with my vehicle in neutral. It's fun (and a little scary) to sit in the car while it's being washed by the scrubbers and brushes. This Kearny Mesa location has lots of vacuuming stations which by the way, you could use prior to entering the car wash. You really could spend more than 5 to 10 minutes easily on the vacuum. The suction is stronger on the smaller vacuums that have a small round hole instead of the ones with larger opening. The people who work there are really nice. read more

Our car had an issue with a bar code so we made a call for help. The staff member came and couldn't figure it out right away but they managed the issue politely and friendly! Very nice and they gave us a new bar code at the end! The machine wise, there was a section where they couldn't clean up the portion of back window! Other than that, it was good! read more

Soapy Joe's - Car Wash Near Me - San Diego, California

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I went to get my car washed late on a Saturday afternoon. It was pretty quick getting the Magic Joe wash. Then I parked in one of the stalls to dry off the car, but none of the buckets had clean microfiber clothes. So, I used the utility towel I keep in my trunk. Next I found that the vacuums weren't working. So I moved my car to another stall. I ended up moving my car 3 times to find a crevice tool that worked. Unfortunately, the last one I tried had barely any suction. So, needless to say I left and finished vacuuming at home. Hopefully they will do some much needed maintenance before I return. read more

Soapy Joe's - Car Wash Near Me - San Diego, California

I have been on a tour de car washes since there has been so many new ones popping up around town and offering new customer deals. We went for our free Magic Joe wash today so this review is completely in comparison to LOVE and Genie Carwashes. Joes is average and similar to Genie. The wash itself was ok but we did notice some sticky residue on the car afterwards. I wonder if it was from the graphene but can't say for sure. It has basic amenities, micro fiber towels, and vacuums. In comparison to Luv Carwash, Luv offers a better wash, shaded areas to vacuum,window spray and an air sprayer to get the cracks and crevices of your car, along with the microfiber towels and vacuums. All in all here is the order of best to worse car washes I've tried: Best: Luv Average: Soapy Joes Worse: Genie (they don't even use thick microfiber towels). read more

The car ash itself is fine, they have one air freshener smell citrus and it smells just awful, I'm really debating going elsewhere bc I heard the other car washes have better scents, I know it sounds crazy but the air fresheners smell like toilet bowl cleaner and would like to enjoy all that I'm paying for read more

This is a relatively new Soapy Joe's location. The wash itself seems slightly different with more cleaning, bristle brush rolls than the location on Mira Mesa Boulevard. It seemed as gentle as a bristle brush car wash could be, and I made it out with a relatively clean car. The best part is, of course, the microfiber towels and self-service vacuums. After all, if you want a clean car it's best to do it yourself. read more

Soapy Joe's - Car Wash Near Me - San Diego, California

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I will not be returning to this location. I've had a membership here for months with no issues -- until now. My account was active with 4 days left before auto-renewal, but when I pulled in, my tag suddenly didn't work. The employee told me to "just pick whatever wash I wanted," which confused me since my plan automatically renews at $34.99 and I knew I had already paid for this cycle. With cars piling up behind me, backing up and driving around, the line getting long I began to get embarrassed and feel stressed. I felt pressured and paid $34.99 -- even though I shouldn't have had to. After the wash, I logged into my account and confirmed it was still active -- exactly as I suspected. I went inside to get a refund, and things just spiraled. Instead of helping, the employee accused me of having a new tag (I didn't -- I've used the same one since day one). Then, instead of fixing the error, she moved my active and gave it to my husband and used the $34.99 I just paid to create a brand-new account for me -- without asking or explaining anything. Let me be clear: * I never agreed to a new membership. * I want a full $34.99 refund. * I want the 4 days of service I lost refunded. * And I want my original account restored to me -- not transferred to someone else. To make matters worse, this whole situation caused me to miss work. What should've been a 20-minute stop ended in such frustration that I couldn't even return to work for the rest of the day. If the employee didn't know how to fix it, she should've just said so instead of wasting my time and making it worse. I canceled the new membership effective immediately and even though I have an email stating I have a month to use it. I am not interested in this account/membership. I want my money back. I should have never had to pay in the first place. read more

Literally each time we come here, we go through the wash quickly, which is nice, but the vacuums never work and there's never clean dry towels. We would drive to different stall areas just to try to see if we can find a working vacuum and towels. The staff never helps, they try to avoid you, not look at you and walk on. SMH. Big lot for nothing. read more

I have had a membership at Soapy Joe's for about a year now. I love the convenience, proximity to home, and use of vacuums/towels. Some vacuums are weaker than others, but I am glad they are expanding their vacuum sections soon. Sometimes it can get really packed here. I'm pleased with the quality and how quick it is to just stop by and get my car washed. Look out for any promotions they may have, sometimes they have first month available for $0! I find good value in Soapy Joe's, hopefully they keep their prices affordable. read more

I've been a loyal Soapy Joe's customer for a long time, and we even use them at work for our fleet of vehicles. Unfortunately, after today's experience, I won't be coming back to this location. While going through the wash, the attendant directing me in seemed distracted and told me I was good to go--but my wheels weren't aligned properly on the track. As a result, my car went off track and the front driver sidelight got ripped off. When I brought it to their attention right after the wash, the staff didn't seem concerned at all. They told me I could file an incident report but said upfront that they couldn't guarantee anything would be done. That alone was frustrating--there was no accountability or sense of urgency. They told me I should just go through my insurance, but why would I want to pay a $500 deductible for something that would likely cost $50 to repair? They wouldn't offer any help or even acknowledge fault despite the obvious cause. Really disappointing. After years of trusting Soapy Joe's, I expected better customer service. I'll be taking my business elsewhere. read more

This location is best accessed if you are traveling North on Convoy. Thankfully their are numerous flags so you don't miss it. It was my first time visiting any soapy Joe's location so I can't speak on how this site compares to the others. I was very pleased with the speed and efficiency of the wash - I felt like I was in a nightclub instead of the car wash, there were neon lights and colorful bubbles. There were tons of vacuum spaces open which were so powerful that they were extremely loud. I wish I had ear plugs! There were still some pollen spots and other small smudges on the car after the wash, but Thankfully there were plenty of clean rags available to wipe those off. I'm a happy customer with a clean car! read more

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