I went to get a car wash, but my receipt didn't print. And the place was closed, so I got scammed!

It's Sunday morning and I came to gas up my car and get a car wash. The pump says see the clerk for my receipt with the car wash code on it. The door is locked, and there's a handwritten sign that says thirty minute break. I knocked until someone came to the door and gave me my receipt. Apparently she's the only person working there?! By law, she has to take a lunch break. Do better with staffing, Shell! read more

They suck. It's only 6 pm on Friday, February 6th. I paid at the pump for gas and a car wash. It says to see the clerk for my receipt (for car wash code). There is no clerk inside and the door is locked with a sign says they will open again at 8. This is bullshit. read more

They're always closed, The products are always months old or close to expired, and the staff are extremely rude aside from the older woman there. read more

This post is only for the lack of Hydrogen Fuel pumps that are supposedly here. There arent any. FCEV owners are screwed!!! The consumer pumps are being decommissioned in the Sacramento area!!! Dont buy Hydrogen vehicles!!!!!! read more

Another station with the 10 cent a gallon money grab. I always avoid these. Even diesel is higher than typical read more

Go check pump 4 and pick up your calls as well as don't steal peoples money when your pump don't shut off and when you are told about it don't have your employees standing around with hands in pocket not knowing what to do or how to shut a pump off and refunding money I pumped so called 30 dollars of gas and it was all air read more

I'm usually the person who submits positive reviews and prefer to take my negative issues direct to the company, and I will as well, but wanted to ensure I posted this warning here. I came in on Friday afternoon to fuel up. I'm a Fuel Rewards member and had $.30 to redeem. I walked in and the store was empty, nobody behind the register. I waited a little then heard voices in the office. It was a younger lady and possibly her daughter but no worker. Then i saw the employee go into the office and chat with this person......while I'm waiting to be served. I finally did the rude, "hello!!," and all 3 walk out of the office. Ok finally going to get helped. I proceed to give the employee a $100 bill and told her I wanted to fill up on #8 and that I needed to enter my number for the reward. She asked me how much I wanted in fuel. I told her I needed to fill up, not sure if I need 5, 10 or 18 gallons. Usually the cashiers take my money and I come back for change. I literally had to explain this to her. Once we got that squared away I went off to fuel up. I might add that I was trying to leave on a trip and this was my last stop before trying to beat traffic. Once I was done with my fill up ($40.12), I went back in to get my change. Unfortunately there were two people in front of me and the first person was buying lottery scratchers....I don't know why it was taking so long but the lady in front of me looked at me with a look of frustration. There are now 4 people in line. Finally my turn to get my change. Employee gave me back $13-14 in change. Do you see the issue here? She didn't understand why I thought that it was the wrong change. Her "slip" said I had fueled up for $53.98......I have no idea where she got that from but she was adamant that her slip was not wrong. I asked her if she wanted to come and see what the pump said. Again she was insisting that her slip was right. This went on for a few minutes so I finally asked her if she acknowledged me giving her a $100 bill. She showed it to me so I was certain that I looked behind me, witnesses! I went out to take the image I'm loading here. Even with that she kept insisting that her machine was right. It look over 5 minutes and me taking my calculator out 3 times to show her simple math. I think I just frustrated her and she finally gave me the correct change. I work in technology, I understand that technology has helped humanity as a whole. But when a cashier can't grasp simple math because her piece of technology tells her what to do, we know that we're failing as a society. I am taking this up with Shell because as a loyal customer for over 20 years, I've never ever encountered this type of issue with a store employee. My local Shell on El Camino & Bell gives me amazing service all the time and I was interested in paying cash to take advantage of the Cash Only price, I'll think again when considering using cash. Quite disappointing shopping experience which added close to 20 minutes to a quick fuel stop. read more

Shell - Gas Stations Near Me - Sacramento, California

Big and spacious. Also a mini mart to boot. Corner of Fair Oaks and Watt is busy and every corner has a station. However the guy who owns it also owns the strip mall next to it with the wonderful Moroccan place. The owner of that resto likes his landlord. Gasp! I guess being there 22 years means relationships is also important. Sure it's just a gas station but hearing that definitely made me like people a while lot more read more

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Someone installed a card scanner on one of their pumps and tried to buy $85. worth of gas using my card number. Fortunately, I was using my ATM card so the purchase got declined since they couldn't access my Pin number. I tried calling the station, but no one answered the phone. Be careful. read more

I went there last Saturday afternoon at around 1PM to get a car wash. The mart was closed at 1PM on a busy Saturday afternoon! And the sign on the door lists the hours as being open 24/7. This happens frequently at this Shell. So I went across the street to the 76 station for my car wash. They got my business instead. read more

The best customer service experience I've ever had. The man who works there (His name is Frank) helped me resolve the issue that I had with my Fuel Rewards account, he was very friendly and helpful. I was amazed, you don't find this very often! read more

Should anyone really be "liking" gas stations with gas prices like they are? Seriously! Anyhow, I filled up here this week and even though the pump is sucking me dry, this station was alright. Cashier was nice enough to sell me an orange Fanta. Fanta is the most delicious soda pop ever. I suggest you drink on and better yet, buy it from the nice people at Shell. read more

This place is so conveniently near my house so I usually do a quick beer/alcohol run here. Yes, I am NOT an alcoholic. The gas price here is pretty cheap. You can confirm with the other three gas station on each corner. This station is on a busy corner of Fair Oaks and Watt, but if you go after the crazy traffic hours, you'll be fine. They also have a mailbox located inside the store. The staff there is super friendly so do stop in to say hi to them. read more

Half of the pumps were out of service or must go inside to pay cashier. Pump that did work took two minutes to process the transaction before we could pump gas and "yes receipt" got no receipt. No good for a pretty new gas station, won't bother again. read more

This station is on a busy corner of Fair Oaks and Watt with a station on each corner. The traffic made even getting in hard to do. Also, getting out is gridlock to go certain directions. 8 stalls for gas. I didn't go in to the tiny minimart but the lot was clean. Bagged ice and propane too. If needed there was a drive thru basic car wash. It had the highest price of all four stations when I was there but only by a penny a gallon. It is a-ok. Unbelievable that they have a pay phone still! Oh and despite what a tipster reported there is no full serve with male eye candy here now. read more

Good clean station. Staff is friendly. It can be a pain to get in and out depending on the day and traffic. The car wash is good for a basic wash. read more

I like the convenience store but their gas prices are 16 cents higher than the gas station across the street. Other than that it's an ok place. read more

This shell was right by where i used to live. I liked the convenience of walking to the gas station on a hot summer night. For a cold coke and sunflower seeds and a chocolate bar... Well of course its on one of the busiest streets watt and fair oaks. There is a gas station on every corner. But be careful..you'll probably get hollered at...ahhh Anyway..the staff is pretty nice but just watch out for one guy. He will always and I mean always talk to you...and will recognize you from day one...even if you see him outside of the station...yeeeeeahhhhhh read more

Don't by any food products here. They sold us some out of date milk that had gone bad. Didn't notice until we were down the road.

I live right by this gas station best gAs in sacramento there really nice there