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Shell

2.9 (33 reviews)
Open 12:00 am - 12:00 AM (Next day)

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Saved $0.10 per gallon with Ralphs Rewards fuel points
Michelle G.

Y'know when you were a kid and you had handfuls of Chuck E. Cheese prize tickets and you traded them in for cool knick knacks? That's the feeling you'll get when you have enough points on your Ralphs card to fill your gas tank at a discount! This is one of the few gas stations in Rancho Cucamonga where you can redeem your Ralphs fuel points. (There is another Shell station on Baseline + Milliken, and a Ralphs gas station on Baseline + Haven.) The process is simple: 1) When you are at the gas pump, the screen prompts you to put in your Ralphs Rewards Number. You punch in the number or swipe your Ralphs card. 2)Then, you choose your form of payment and type of gas. 3) Finally, you pump your gas. Could it be any easier?! Redeeming our Rewards points saved us $0.20 per gallon on this visit. When that little gas light appears on the dashboard again, we'll be coming back to fill 'er up!

Broken
Dominic S.

I came in in Saturday 12/19/2012 approximately 10:40 asked the Assistant Manager about the vacuum as far as how much it takes. I was advised two dollars and asked for change. Which I received a sarcastic comment about coin usage. After I proceeded to the vacuum the coin slot was jammed so I ended up using my card. Vacuum turned in but wouldn't work. On top of that it continued to charge my card for about 16 mins worth of time. I went into the store while it was happening and told the assistant manager " your machine isn't working and it's taking my money, if you come to the door you could hear it running but nothing worked. He then told me in the nastiest way possible. That ain't ours " I said well it's in your property. He then said if you want 50 cent I'll give you that. I then say sir, I'm not trying to give you a hard time but this is my money and I'd like to be able to talk to someone. I was told "you're being an asshole" at this point I get mad. Cause I did record the whole situation. I advise him that he may need to watch how you're speaking to people cause the next person may not take that aggressive attitude so lightly. Anyway I've patronized this store for over 3 years. Never again. Horrible customer service. An assistant managers actions reflects on the Gen manager. This location has no class too to bottom

Don't forget to apply for the rewards card. I saved $0.03 off each gallon today. Yay!

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8 months ago

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4 months ago

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5 years ago

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10 years ago

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3 years ago

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5 years ago

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5 years ago

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8 years ago

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8 years ago

I came into this gas station and received EXCELLENT customer service from Sandy. She was very helpful.

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8 years ago

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9 years ago

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8 years ago

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5 years ago

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8 years ago

Came in while driving through town and what a nice surprise Sandy is. Great service. Personable. Friendly and cares about her customers.

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8 years ago

Very clean store, great customer service. I was help but the assistant manger Danielle I really enjoyed my experience.

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8 years ago

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8 years ago

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8 years ago

Melissa is always there when I stop in the mornings and she's amazing. Never a bad attitude, it's a pleasure to see that now-a-days.

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8 years ago

Always have a good experience going into the food mart! Shawn is always very helpful & friendly.

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8 years ago

Sandy is always super friendly! I'm surprise after so many customer she still manages to remember who I am lol. She's great.

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8 years ago

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7 years ago

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12 years ago

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8 years ago

Sandy is great, she came and helped us. She greeted us with a smile and was friendly.

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8 years ago

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6 years ago

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8 years ago

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13 years ago

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8 years ago

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Review Highlights - Shell

I just left here literally 30 seconds ago and Sandy rang me up and she was super nice.

Mentioned in 6 reviews

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76 Gas Station

76 Gas Station

(16 reviews)

$

Anna was absolutely incredible!! I would come back just to be serviced by her again. She is the…read moresweetest thing and extremely well-informed regarding the station's selection.

NO STARS. Margarita was the clerk who rung up my $19.00 worth of gas. Took my receipt & left to my…read morecar. As I left, unknowingly a man ran inside & told her to put MY gas onto HIS pump. Which prompted Lorena to walk outside while I was attempting to pump my gas & tell me "the mans pumping your gas" I said "Impossible.. I have a receipt says $19.00 on PUMP 3 .. I walked back inside to find out about the transfer Margarita did after I had initially left.. she explained she'd given me back $6.54 but wouldn't refund the $12.46 the man had used .. obviously that is a issue because nobody wants $6 out of $19 originally paid.. so I began to argue.. "if that's the case anybody could steal someone's gas by telling you to transfer it over & all I know about MY transaction is what's promised on the receipt & not anything said after I leave" Lorena argued that she had told me when she walked outside that the man was pumping my gas & that justified it to her .. Margarita asked if I'd give her the $6.54 so she'd refund the $19 onto my pump .. it didn't make sense for me to pay but it was apparent she didn't know what she was doing.. as I gave her $20.54 expecting change she handed me back the $20 instead of my change .. I through it on to the counter & told her "you still don't know how to do your damn job because you are messing up again & are probably going to blame me" a lady who was about to clock in expressed from behind me how if she was working she would of refused me service due to my attitude; I said "okay refuse me service then but I'm not leaving with out a corporate number" & they still weren't refusing me service . I asked for the number to corporate & their names .. when again the employee from behind me says "google it" I made it clear I wasn't googling anything & my issue would be addressed here & now.. so Margarita gave me a number (but it was wrong) & I took down the girls names but the one about to clock in said "why I'm not on the clock" which only confirmed she's a JOKE. Because you're at YOUR place of business talking like you're on the clock but hiding your name like you're not here representing in your business uniform. Serious lack of professionalism All in all I gave them back $6.54 for $12.46 & complained to 1 (800) 955-5100 BUT MY MAIN POINT : don't even bother coming here .. they are incompetent & a simple 5 minute errand will turn into a 10 minute ordeal because, anyone can claim your gas after you left & you're stuck with the bill.

Shell - servicestations - Updated May 2026

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