I come here regularly due to convenience of location but I've had a couple of experiences here that have caused me to give this gas station a rating worse than most. One evening, I was filling the tank (as usual). I realized the auto-shut off didn't engage & gas was just shooting out from the nozzle after my tank had completely filled. I had to manually disengage the pump & pull it from my tank. Meanwhile I became covered in gas from the waste down, pants legs dripping & sneakers soaked. When I walked into the store to alert the cashier, I asked another customer in line if I could please cut in front of him due to the urgency of the situation. The cashier's first reaction was that I had no clue how to pump gas as though it was my first time. I've been pumping gas 40 years and have never had anything even remotely close occur before. I told him there was a substantial amount of gas on the platform & on me & there was a pump malfunction. I guess being a blonde woman sometimes has its disadvantages until he smelled how I wreaked of fuel. I requested we get the fuel cleaned up, the pump be placed out of service & my car washed as well as find me a sink to washerdryer my hands. The cashier asked I wait until the next day to inform the manager what happened. I nearly came unglued. I explained that he could do that & now he was going to take action himself tonight. It was a dangerous situation having so much gas out there. What if a smoker tossed a cigarette there. That's when he realized he needed to see for himself. Once he went outside, his demeanor changed & he then became supportive to take corrective action.
On another occasion (this happened prior to the one above), a different pump was having issues taking any credit card and I mean ANY of my credit cards. I carry zero balance so I was confidence my cards weren't the issue. The same cashier again insisted it was my problem rather than the pump's. I ended up paying cash that day.
My conclusion is that I strongly suspect adequate maintenance is not performed on the pumps at this particular station to save a few bucks. But when you have gas spewing all over customers, that's dangerous! read more