I've been using this car wash for two years, and everything had been fine until today. As usual, I paid the maximum amount -- $15 for the Ultimate Wash -- because it's important to me to get multiple wash cycles. I had barely driven inside when, after the first soap application (which had almost no foam) and a quick rinse, the machine displayed the "GO" sign, indicating that I should exit. I was very surprised and assumed it was a mistake. I pulled out, parked, and went to speak with the employee who had given me the receipt (this time I had to pay at the register because the machine wasn't accepting credit cards). I explained the issue to the cashier. He tried to assure me that everything was working as it should, but I insisted, and he said he would check the cameras. A few minutes later, he returned and said he hadn't noticed anything unusual -- in his opinion, everything was normal. I pointed out that there were fewer wash cycles than usual, that I paid $15 for the top-tier service, but in reality received not even the basic wash -- but a poor-quality version of it. I asked why I hadn't been warned that the wash might not be operating properly, since I wouldn't have chosen the highest-priced option otherwise. He responded that what I choose is up to me. Still confused by the situation, I once again explained exactly what had gone wrong. He asked how long I had been using this car wash. I said about two years. He replied that a lot has changed in two years -- the soap is different, the cycles are different. I immediately responded that I had used this same car wash just a month ago, and everything was fine. He said that he believed everything had worked properly this time as well. At that point, I realized there was no point in continuing the conversation. He didn't seem interested in listening and kept repeating what sounded like a memorized statement about how everything was fine. I turned around and left while he was again insisting that nothing was wrong. I did not receive a refund. I did not receive an apology. I did not receive any acknowledgment of the issue. I will not be returning to this car wash. For management: the employee who assisted me was a man in his 50s. read more

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So I got a car wash I brought my receipt inside after and I was told it was ok that I get the 5¢ off the gas or whatever the deal is because now I wanted to pump gas, I pay for the gas with the male tall man and then he's checking my receipt in detail and he mentions the time I paid for the wash is 2:52 pm, I said yes I went thru and then I was drying my car before I came to get gas I haven't left the gas station, it is 3:30pm as I write this now. It just happened. I was asking for manager information after 10 minutes after I paid of him trying to explain to me in his very broken English that I have to pay for gas and car wash at the same time. I mentioned to him that I didn't know that and if he could adjust it for me and he had said okay I paid and then he started with the annoyingly horrible explaining of that's not allowed. I asked for owner information or manager and he looked down for a lie in his brain to form and said "oh he's on vacation" and I said how convenient. I asked the girl next to him if she could give me owner information and she said no and then he started speaking to her in their native tongue right in front of me. I said can you not speak in a language you thinkkkkk I don't understand and she seemed like a scared trainee that was terrified of pissing him off. He's way bigger than her and she just went along with what he was saying after he decided to explain to her in their native tongue what he wants her to regurgitate to me. I walked out without saying a word grabbed my receipt and I've filled up my tank as I wrote this review. The disrespect of this place and (also the horrible quality car wash because they started using cheaper ingredients in the soap) is WHY this place has horrible reviews. Everything could be improved. New staff would be the starting point. read more

Shell In Glendale - Horrible staff refusing to give me owner/manager information after they messed up - Gas Stations Near Me - Glendale, California

Worst customer service, makes you feel like you aren't deserving of going to this gas station. Micro manages everything you do at the checkout like dude I'm trying to spend money at your business not live a Barbie fantasy... Seriously don't understand what I keep doing wrong every time I come here... read more

This gas station is probably the worst gas station in Glendale from pricing on gas to the Car Wash that they have. I don't know what's worse. I only come here when I'm super desperate and I really don't wanna ever come here again. Don't even pay for the more expensive Car Wash if you really want one just get the nine dollars you're gonna have to sit there and wipe it anyway yourself once it's done all that extra stuff is all a lie it squirts a little water and charges you three dollars extra save your three dollars. You're gonna have wet spots all over your car so you're gonna have to re-wipe the whole entire car with a wet towel. read more

Shell In Glendale - Worst Car Wash don't come here save your money - Gas Stations Near Me - Glendale, California

I fill up gas from Shell, 2 blocks down on Pacific. I come here to get a car wash every so often. Comparing to the Shell half a mile down from here, this place always has higher prices for gas. Also, unlike the other Shell, their water for windshield wash has no washing liquid, and they carry no paper towels by their pump. It is very annoying and cheap. read more

Unprofessional and rude customer service. And also they need to fix their nazols. Instead say sorry, they yelled on me. They speak with people no polite read more

DO NOT GO TO THIS PLACE FOR ANYTHING!! THEY ARE CROOKS. Purchased a car wash at the station and when the car wash didn't work, they would not reimburse or provide the washing service. Just complained to us for causing the delay, etc. HORRIBLE PEOPLE. YOU HAVE BEEN WARNED. read more

i come here for the drive thru car wash. not much else to say really. thank you. shell gas station. yep. read more

Ive spent hundreds of dollars at this place over the years and so has my entire company around the corner Today I walked in and saw there was a restroom and dis not notice a sign that bathroom was closed.. totally accidentally.. owner/manager whoever he was knocked angrily on the door and told me to get out (after I had started using restroom) When I got out he confronted me aggressively, i apologized and said I didnt see the sign.. he berated me and repeatedly like maniac followed me around the store.. STAY AWAY from this place the guy is a psycho! Im a generally nice guy and felt like he was being way to aggressive and rude for something so silly I will never set foot in this store again and neither will any of my friends and family read more

I just went to car wash on 825 N central Ave. today 30 minutes ago and after paying 12$$ it just splashed water on my car and machine turned off and didn't work so I drove out , walked to the store and said about the issue and asked my money back but I'm not sure who the hell was the person said he can't return my money I'm like u have camera every hole u could see that machine turned off is that stealing or what ????? read more

So I'm handicapped, parked right in front making sure I left enough room for another car to pull up for gas if need be. I limped in exhausted after a long day and I'm the only customer inside at the time. You can't park there he said. I understand I had a $20 already out, I just need a car wash please. The "little man" at the register and I say little because he was small in stature and small in courtesy and empathy said again, you can't park there. Fine I said, I left and I'm now at another car wash thinking what a nasty little man they've got working there. read more

This review is for its dirty disgust car wash! After looking around and 45 minutes going around finally I decided to go to Shell car was. A mini car wash that in other cities are as low as $3.99 and as high as $7 for standard wash was called Deluxe car wash! In cities like Manhattan Beach a longer, more sophisticated versioned this car was is only $6 with lots of free air vacuums to clean inside of the car. In Glendale a nice clean city, I could not find a decent car wash . This one was the worse. They had two air Vacuums. One had sign of not working and another one was hardly working with $1 charge which had not enough standard time to complete the job! So far these car washes reminding me of dirty car washes in Middle East counties. Come on your business is in Glendale USA not in Abarghoo!!! read more

I absolutely hate to leave a one star review for any business, but for these guys, I'd leave zero stars if possible. The card readers on their pumps rarely work, and conveniently for them, half the time you're forced to get cash out of their ATM because they claim their credit card terminals are down. I stupidly bought a car wash here two weeks ago - my fInal visit EVER - and nearly vomited going through. The inside of the car wash REEKED of mold. My eyes watered and my nose ran. I retched. There's no way they could keep this place open, if I only knew who to report it to. read more

Terrible customer service. The screens on their gas pumps are not working well and I was charged a carwash w/o my knowing. When I asked for a return inside, the worker said it wasn't possible. When I asked him to call his manager, he refused and said a return wasn't possible. Rude! Don't support this business! read more

It was crowded, very crowded, but everything went smoothly and I came out with a full tank and the cleanest car for over a year. Thanks

Whatever you do, don't come for a car wash on a Saturday afternoon! Jam packed. Otherwise it's a nice gas station. Nice area.

One of the most convenient gas stations in Glendale right by the freeway and its easy To get in & out. The isles are spacious & the floor is clean. read more

Shell In Glendale - Gas Stations Near Me - Glendale, California

This review is specific to the car wash. The machine that takes cash/credit cards has not been taking credit for months. Now I'm in line and it's stopped taking cash, so both cars in front of me have had to go inside to purchase a car wash. This thing is already epically slow and now it takes on average a good 20+ minutes between the line and the actual wash to go through what is supposed to be a quick, convenient option. Not impressed. read more

Shell In Glendale - Gas Stations Near Me - Glendale, California

So, I got stuck in the car wash one day. Don't ask me how, cause I honestly don't know. The machine just stopped and didn't display "move forward" to dry. I called Shell, and a really nice guy came over and helped me. I was basically traumatized and probably may never do these machine car wash ever again. The guy also gave me a free car wash so the water wouldn't ruin my paint. Nice Shell. read more

After I went through the car wash, my car was still kinda gross all over especially on top of the car. Dirt, soap streaks, and bird poop like confetti. My car was really dirty though, hadn't been washed in over a year besides rain. Still, can't give 4/5 stars because I still need to go get car wash lol read more

Shell In Glendale - This is the top of my car after the car wash. My car too dirty? - Gas Stations Near Me - Glendale, California

Customer service is horrible. The guy that worked today was so bad helping us. Never coming back here even for convenience. Lame lame lame. I've never coming back here I'll just go to the gasoline station next to them they might want our business more than they do. read more

The prices here are average. They have a must wear a mask while pumping out. They're missing out on having touch to pay at the pump so it's a little outdated for being in the heart of Glendale. I would have loved to see that update, especially with COVID. It's a Shell gas station, nothing fancy or remarkable about it other than missing out on opportunities to be more infection control friendly. read more

Price of gas is okay. Selection of stuff is a shrug from me because I didn't get anything or bother to look. Haven't tried the car wash which seems to be terrible. And yet I have given it 5 stars. Why? Because of Mike. I was in a rush this morning, kind of flustered, and drove in to get some gas. Walked in and waited in line behind a man who was getting gas and some snacks. I was just in my own world, but the way the guy behind the counter was talking to the man was just so nice; h was so friendly, personable, kind, and mannerly. It totally snapped me out of my thoughts (as weird as it sounds). When I went up to the counter, the guy behind the register greeted with "Good morning ma'am." He was all "yes ma'am," "thank you" and "have a great day" with a warm smile. It was just what I needed -- a nice person who could brighten my day with some kindness. I looked at his name tag because I wanted to write this review specifically as a special shoutout to him -- go Mike! read more

Today I paid $11 for the best wash. honestly they are stealing our money. Tri color soap was just dripping 20% of what it should. There was no rinse whatsoever and the blowdryer is leaving the car half wet. You greedy bustards making fortunes of gas prices at least call a technician for the wash once in a while. read more

This lady name Julienne is so rude , she was having an attitude , when she gave us the change she threw the money and she did to many customers that went before us . I understand working with this situation is stressful but is also not our fault , no one deserve to be treated so bad, was just an embarrassing moment in this place read more

Rude rude and rude , the young girl that works the evening shift calls me a joke and makes fun of me . I've been coming here for over twenty years and never again , she is very mean and doesn't know the first thing about respect , I can't believe she still works read more

This is one of my favorite gas stations. Rimon is the man here and he is a hard worker. They have a cool car wash that they do no go later than 8pm-ish. The cheapest one is $7. Sometimes you get lucky and there is no one in line. Their bathroom is really clean and I would say, one of the nicest ones I have ever been to at a gas station. read more

Shell In Glendale - This wall sculpting in the bathroom scares away bad smells. - Gas Stations Near Me - Glendale, California

Car wash is a bit pricier than others. One thing I didn't like is that it made wait to pay for my wash even though the car in front of me was already done ! Ohhhhhh and last but not least it didn't give me a receipt ! In the end car is a lot cleaner than it was read more

Shell In Glendale - Prices for car wash! - Gas Stations Near Me - Glendale, California

I find it highly suspect that after seeing Rimon personally commented on my profile that he "LOL his pants off" that I see all those new 2012 comments here. Obviously he discovered his review of him at this location although it pertained to the former DBA of the business (2000 C Store). Shady business practices, and the new reviews just sound suspect and I wouldn't be surprised if they were paid or given an in-store kickback or friends of Rimon fake praising this location. Rudeness is a problem here. Better go to the 76/7-ELEVEN combo store next door, cleaner brighter location with no problems. Ever have a problem with the car wash? They dismiss you and blame it on the customer being "stupid." Is that really the way to run a business? No. read more

I've been going to this gas station for many years now. It is now a Shell gas station. The store is always clean and the products are always stocked. There's tons of great coffee choices. I've used the car wash time and time again - my car has come out clean and spot free every time! Just drive slowly through the dryer. It's an automatic wash, not a hand wash. If there's ever some water spots, though rare, I just dry it off with a towel. Simple as that, though most people expect the dryer to do 100% of the work for them. It is an automatic car wash and does a great job getting your car clean. I know the establishment always tries to make sure the car wash is working properly. There are many times this gas station gets very busy! Just have patience, it's in a convenient location and right next to the freeway so lots of people will stop there. The employees do their best to go as fast as they can. I'll always chose this gas station whenever I'm in Glendale!! read more

I was excited to find this easy car wash. These are always really convenient if you don't have a lot of time but need a quick wash. Unfortunately, this one sells you the car wash without telling you it's not working. So I purchased my wash then got back in my car , drive around back where the wash entrance is a noticed about 5 cars in line waiting. That's understandable except that after 10 minutes no car was moving and no cars were coming out the exit of the wash. So after spending my lunch break in line for a wash I had to leave with my car still dirty. Make sure the wash is functional before giving them your money since they will just happily take your money without letting you know. 2 stars only because it's convenient if it's working. read more

Convenient location; awful service. The pumps are not current and do not work with certain newer model vehicles. When I asked for help, what I got was a "don't bother me" attitude. The car wash is decent, but not enough for me to come back. read more

There isn't much to say, except that they always have a great attitude and look like they like their job. I love stopping there to buy my water or lottery. Their concession has EVERYTHING you need! So whether you need gas or not, stop by, get your things and you will have a good day! read more

Is this gas sometimes more expensive than other stations in Glendale? Well, yes. But, with the car wash, it does help bring the price down. I used to live right next door, and since then (although I have since moved), all the employees are always friendly - always greeting me with a smile! Car wash is open decent hours, and there are a few slots including vacuum for the dirty car mats we all have. Inside of the 'store' part is fully stocked, so we always fill up gas & drinks & treats before we head out on a trip. If you're on this side of town and can't make it to the cheaper stations, go ahead! read more

this place is pretty hit or miss -- it's okay when the car wash is working but it's not worth it when it's not functioning.

Very safe very clean and the staff is very friendlyAlso they are not overprice their hours are great they're always out that

Car wash services are TERRIBLE. The car wash was super quick. I waited thinking this can't be it but nothing else happened so I drove out. Tried to vacuum my car but the vacuum didn't work. They refused to give me a refund. I got home and noticed my car was filthy outside. Called the station and they said I should have told them sooner. What a joke! read more

I made the Shell in Glendale my weekly stop for gas, car washes, coffee and snacks! They employees are always friendly and the owner and managers are great! read more

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I filled up my tank and then I decided to wash my windows and then the cashier came to me and told me to move my car because some other lady told me why I was washing my windows I'm taking up space while I already filling up my tank it's OK I won't contact you again read more

I've never written a review about a gas station but I guess there's a first time for everything. This one's pretty close to my house and I frequent their drive through car wash. This morning there was a glitch with their machines and the manager personally stood out there to make sure that each of the carwashes were being done right and efficiently. He also helped me hand dry my car after it was not completely dried and was so pleasant through the whole process. He's a guy with dark hair, a little bit longer, in a ponytail, and just so pleasant! They're lucky to have a manager that really cares about people's experience that much. read more