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Shell Service

2.4 (39 reviews)

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Ashley U.

The stupid owner tried to argue with me telling me the machine didn't freeze when I legitimately sit out here for 12 minutes while his old machine had to think. I'm sick and tired of people not speaking English, and telling me I'm making shit up. The only reason I'm giving it 2 stars is because at some point I believe he actually moved here to try and apart a good business. Go to another Shell if you can!! he failed!!

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7 months ago

Helpful 5
Thanks 1
Love this 4
Oh no 0

1 year ago

Helpful 9
Thanks 3
Love this 10
Oh no 0

9 months ago

They will short change you if they don't have the proper change. Don't pay in cash!!! Employees are far from courteous...

Helpful 0
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Photo of Kat K.
513
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53

3 years ago

Helpful 0
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2 years ago

Helpful 1
Thanks 0
Love this 2
Oh no 0

2 years ago

Helpful 1
Thanks 0
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Oh no 0
Photo of Cynthia V.
146
35
14

2 years ago

Helpful 1
Thanks 0
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Photo of Ashley U.
669
102
74

5 years ago

Helpful 0
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Photo of John H.
115
12
0

2 years ago

Helpful 0
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6 years ago

Helpful 1
Thanks 0
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Photo of Larry P.
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8 years ago

Gas time! That's it nothing else to do but wait till the car is full. Ding, ding, ding goes the pump.

Helpful 16
Thanks 0
Love this 11
Oh no 0

15 years ago

Helpful 1
Thanks 0
Love this 1
Oh no 0

7 years ago

Helpful 1
Thanks 0
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12 years ago

Helpful 0
Thanks 0
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Oh no 0
Photo of Amir Z.
339
129
234

13 years ago

Helpful 2
Thanks 0
Love this 2
Oh no 0

9 years ago

Helpful 0
Thanks 0
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Oh no 0
Photo of Lorri S.
140
24
0

6 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

10 years ago

Helpful 0
Thanks 0
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Oh no 0
Photo of Destiny C.
60
259
62

13 years ago

Helpful 0
Thanks 0
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Oh no 0

12 years ago

Helpful 0
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6 years ago

Helpful 0
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Photo of A B.
1
12
0

6 years ago

The guy at the counter on 8/17 at 6pm has horrible manners. He is rude And mad at life. Avoid!

Helpful 0
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6 years ago

Il love this station is convenient close to me and I looked the staff on there there so nice the restrooms are so clean .

Helpful 0
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6 years ago

Helpful 0
Thanks 0
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10 years ago

Helpful 1
Thanks 0
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Oh no 0

14 years ago

Helpful 1
Thanks 0
Love this 1
Oh no 0
Photo of Crystal S.
29
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285

14 years ago

OMG! Always pack! People that goes here are rude and very impatient. I got honked multiple times here!

Helpful 0
Thanks 0
Love this 1
Oh no 0

15 years ago

Helpful 0
Thanks 0
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10 years ago

Helpful 0
Thanks 0
Love this 1
Oh no 0

14 years ago

Helpful 0
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Photo of JP A.
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37

14 years ago

Helpful 0
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Photo of Kirk D.
213
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12 years ago

Gas is very reasonably priced (so 5 stars there) but the layout of the station is poor and it is hard to maneuver (2 stars there).

Helpful 0
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10 years ago

Helpful 0
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Photo of Rob S.
14
5
0

18 years ago

Helpful 0
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Photo of Neil R.
0
45
54

12 years ago

Helpful 0
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14 years ago

Helpful 0
Thanks 0
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12 years ago

Helpful 0
Thanks 0
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Photo of Rodolfo D.
2076
311
870

11 years ago

This is one of the best places to get gas. The customer service is excellent. Always friendly . You will never go wrong stopping by here.

Helpful 0
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9 years ago

Helpful 0
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Ask the Community - Shell Service

Review Highlights - Shell Service

This shell station is really nice, the snack shop is pretty huge and has a great variety of food inside.

Mentioned in 2 reviews

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Shell In Glendale - This is what the car looks like 15 minutes after washing.

Shell In Glendale

(74 reviews)

I've been using this car wash for two years, and everything had been fine until today. As usual, I…read morepaid the maximum amount -- $15 for the Ultimate Wash -- because it's important to me to get multiple wash cycles. I had barely driven inside when, after the first soap application (which had almost no foam) and a quick rinse, the machine displayed the "GO" sign, indicating that I should exit. I was very surprised and assumed it was a mistake. I pulled out, parked, and went to speak with the employee who had given me the receipt (this time I had to pay at the register because the machine wasn't accepting credit cards). I explained the issue to the cashier. He tried to assure me that everything was working as it should, but I insisted, and he said he would check the cameras. A few minutes later, he returned and said he hadn't noticed anything unusual -- in his opinion, everything was normal. I pointed out that there were fewer wash cycles than usual, that I paid $15 for the top-tier service, but in reality received not even the basic wash -- but a poor-quality version of it. I asked why I hadn't been warned that the wash might not be operating properly, since I wouldn't have chosen the highest-priced option otherwise. He responded that what I choose is up to me. Still confused by the situation, I once again explained exactly what had gone wrong. He asked how long I had been using this car wash. I said about two years. He replied that a lot has changed in two years -- the soap is different, the cycles are different. I immediately responded that I had used this same car wash just a month ago, and everything was fine. He said that he believed everything had worked properly this time as well. At that point, I realized there was no point in continuing the conversation. He didn't seem interested in listening and kept repeating what sounded like a memorized statement about how everything was fine. I turned around and left while he was again insisting that nothing was wrong. I did not receive a refund. I did not receive an apology. I did not receive any acknowledgment of the issue. I will not be returning to this car wash. For management: the employee who assisted me was a man in his 50s.

So I got a car wash I brought my receipt inside after and I was told it was ok that I get the 5¢…read moreoff the gas or whatever the deal is because now I wanted to pump gas, I pay for the gas with the male tall man and then he's checking my receipt in detail and he mentions the time I paid for the wash is 2:52 pm, I said yes I went thru and then I was drying my car before I came to get gas I haven't left the gas station, it is 3:30pm as I write this now. It just happened. I was asking for manager information after 10 minutes after I paid of him trying to explain to me in his very broken English that I have to pay for gas and car wash at the same time. I mentioned to him that I didn't know that and if he could adjust it for me and he had said okay I paid and then he started with the annoyingly horrible explaining of that's not allowed. I asked for owner information or manager and he looked down for a lie in his brain to form and said "oh he's on vacation" and I said how convenient. I asked the girl next to him if she could give me owner information and she said no and then he started speaking to her in their native tongue right in front of me. I said can you not speak in a language you thinkkkkk I don't understand and she seemed like a scared trainee that was terrified of pissing him off. He's way bigger than her and she just went along with what he was saying after he decided to explain to her in their native tongue what he wants her to regurgitate to me. I walked out without saying a word grabbed my receipt and I've filled up my tank as I wrote this review. The disrespect of this place and (also the horrible quality car wash because they started using cheaper ingredients in the soap) is WHY this place has horrible reviews. Everything could be improved. New staff would be the starting point.

76 - Completely locked up with no sign

76

(48 reviews)

Easy in a pinch, but when we stopped in to gas up the inside was locked up tight at 11:45 am in the…read moremorning... So odd and strange. In a modern day and age sometimes you want to pay with cash as not only do you save in price per gallon, but you avoid using machines that are potentially tampered with. Also who doesn't enjoy a nice beverage or snack from the convenience store inside... Kind of impossible to enjoy any of those when the store is locked up with no sign or notice... Perhaps someone missed their shift and they couldn't find anyone to fill in? We usually only pop by to gas up and maybe for a snack... When there is someone physically present, the service is polite. I believe there's 12 pumps in total. Air & Water to the side like most gas stations and directly behind it is their Car Wash, which I guess is a hit or a miss. Everything is pretty modern and renovated. It's a pretty spacious 76 off Colorado Street/Pacific Avenue. Fairly reasonable prices among competitors.

I tried to get the 25 cents off per gallon but it didn't show up on the gas pump, so I figured I…read moreneeded to do the wash first. I did the wash (worst wash ever btw, see pics) and then went in to see how to get the 25 cents per gallon off that was promised. They said someone was working on the car wash before so I couldn't get the money off. The workers were rude and unapologetic. So I went across the street to get gas, where it is cheaper and better. That's the first and last time I'll go there.

Shell Service - servicestations - Updated May 2026

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