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Shell

3.0 (2 reviews)
Closed • 5:00 am - 12:00 pm

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Jim's Auto Center - No longer a Mobil or "Jim's Auto Center" but building still does MA State inspections.

Jim's Auto Center

(11 reviews)

While in Holyoke late at night I needed to fuel up so I decided to stop in at Jim's Auto Center…read more This station is one of the smaller stations in Holyoke but it has both full and self serve pumps. This station also is open 24/7 which makes late night fueling easy. The staff here is always polite and whenever I drive by I feel as though they are holding a community event like car washes. In the end this is a decent gas station. It is the one I prefer to go to when in the Holyoke area.

I feel like the true test of a decent garage is how they treat female customers. I am one of those…read morewomen who knows a thing or two about vehicles and vehicle repair, mostly due to being too broke to pay a garage to fix my car, and having mechanically inclined friends assist me in repairing my own car. My alternator went on my car. I knew this. I told them that. Obviously they arent going to take my word for it entirely, they have to be sure. No problem. I asked for them to guve me a ring once they definitively concluded thst this was the issue. I waited until 4pm the next day to call, since I hadnt heard from them. They told me my car was all set and ready to be picked up. Let me interject here that alternators take under an hour to replace, and are usually not a super expensive part, however the alternator for my car was a little pricey. At Auto Zone my alternator was priced at $184. I know garages mark the price up, and I get that. So I assumed they would probably charge me about $250 for the alternator, then an hour of labor at $75/hr (which is on the high end for this area, but ok), so I expected a total of about $350 at most. I called, they told me the car was ready. I asked the total, and was told it was $461.60. Ouch. I reserved my skepticism for the work order, hoping that they fixed something else to come to that total. Nope. $89 for charging my battery and alternator, and $350 for the alternator itself, then tax. Needless to say, that was the first and last trip my car will be making there.

Shell - Storefront

Shell

(5 reviews)

Sunday night--9pm. Manger check your camera. The employee working 8.15.21 left the store entirely…read moreunlocked and unmonitored. Likely getting stoned or worse. I come in for gas, pay at pump. The place is open. I use my charge card. The pump delivers a please wait message. After waiting 5 minutes I go in the store. No employee anywhere. The managers office was unlocked. No employee at the register. Store room open. I yell (check your camera), no employee, another 5 minutes. No employee. Anything and everything was fair game--sodas, sandwiches, tools, the register, dunkin donuts, you name it. A stoned employee (male) comes out--looked very high maybe opiods. Very red faced, strange expression, glazed eyes and hits something on the register to permit the payment (which should have been auto at the pump anyway) at least ten minutes earlier. This same employee -working weekends, has looked messed up before. Once a friend came in and the same employee (all red faced and weird, made strange comments about my friend's glasses--real nice eh--commenting on customer's appearances). If you want people to come in and shoplift or worse simply figure out when this guy works and it's a shop lifter's paradise. If you expect rolling off the highway people to get gas and go and have good reviews forget it. As a manager, figure out who worked this shift and dismiss the man. I'd check your cash register for his shifts and make sure it's not been light on the cash.

This morning I stopped in at this Shell station to fuel up, get a snack as well as grab some…read moreDunkin' Donuts before work. The pumps themselves were pretty good and when I walked into the convenience store I was greeted by the cashier. The issue with this particular Shell location was that the store was tiny, and on top of that they house a Dunkin'. This made it almost impossible to move around. The other minor issue was that trying to get in and out of the parking lot was a nightmare. The traffic was terrible and this station is located at a strange intersection. Besides these minor issues, not a bad place to stop when you need to fuel or grab a quick snack.

Shell - servicestations - Updated May 2026

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