I've been taking my cars to these guys for a few years now and they always do a great job. A bit…read moreoverpriced but who isnt these days.

Made an appointment for 4pm came in at 3:30 and was not told it was going to take so long. 5:30 and…read moremy car is still not even in a bay. Asked when it would be done, was told that they had 3 call outs and they will do the tire repair before they go home. Do not come here

Had the best experience at Jiffy Lube! Stephanie Dominguez was incredibly helpful, kind, and…read morepositive throughout the entire process. The whole staff was great--efficient, professional, and friendly. This was by far the best service I've ever had. I'll definitely be coming back here for all my car needs. Highly recommend! Don't go by the 1.5 star review, it's clearly wrong!

I am satisfied with their services. I have been a customer at this location for years. Although…read moretheir team seemed to have hit a "slump" over the past couple years, their current team is friendly, efficient, and quick. I have no complaints.

been using Bob's for 5 years. they are serious about inspections, which is a good thing as they've…read morediscovered problems I wasn't aware of a number of times. I have never had a repair "come undone" as another reviewer claimed, and in fact have saved many hundreds of dollars by using them vs the dealers. his prices are a little better than average, his attention and work are a lot better than average. honest as the day is long! I've also sent a number of people to him and heard great feedback every time.

Poor experience for vehicle inspections. I took two vehicles there to be inspected and they failed…read moreboth. I took the vehicles to different inspection stations and they passed without any issues. I'd avoid this place unless you want to pay for unnecessary repairs.

Excellent customer service. They really listen to me to assess issue. Great communicators…read morethroughout the repair and charges. Actually show you what work they need to do and also what they have done on your vehicle. Issues get resolved!! M.C.

Very good and honest repair shop. Was grateful for their help and advice, and will be returning for…read morefuture service.

They are fair and reliable! Always willing to help and offer suggestions. I've gotten my car…read moreinspected there several times and will keep going back!

Needed my car inspected as the month was getting ahead of me..stopped in and they were quick and…read moresuper nice! I got there as a car was leaving and got right in.

Requested a sticker inspection on 2/17/26 and got in and out within half an hour. Very professionalread more

We've had several jobs done on 2 aging vehicles. The services are reliable, with good quality and…read moreaffordable prices. The staff is knowledgeable and we've been pleased with their customer care.

Got my 1997 Mercedes-Benz resurrected at this place! Long story short, I got the car stuck in…read morelimp-mode. I'm normally a DIY type of guy but do not have the appropriate dealer-level equipment, and actually, not many other shops around have it either, but these guys did! I mostly just needed a TCM system reset, but Bruno went above and beyond, helping me diagnose some other minor issues I had with the car. Limped my way over there in 2nd gear, and less than an hour later, I was able to drive out with a big smile on my face, car shifting through all the gears, better than ever.

Inspector was so rude! I ask him to state inspection and TNC inspection and he wasn't be happy that…read moreand he failed my inspection for tire but my tire was new he had no idea about it. Not surprised. I went another place to show report and guess what, my car passed! He just been jerk for no reason. Don't deserve any single penny!

Brought my car here for repair and they basically have 1 full time employee while the other is a…read moresecretary ( Answering Phones, Booking appointments etc) and a mechanic?? Not a good first time experience! Car was ready 3 days after promised! Also one of the most expensive mechanics. Go Elsewhere Yes even the dealer!! !

Im not writing this review based on work performed on my car, but instead work not performed. I…read moredropped of my car at 8am assuming some major suspension work $$ was needed. Received a phone call at 10am indicating that problem was fixed and only required some minor adjustments. Cost was very reasonable and car drives smoothly. My point here and main reason im taking the time to write this is I could have easily been taken advantage of and charged MUCH more $$ - and wouldn't have known the difference. So for that alone im giving this place a solid review and would definitely go back. Although hoping I dont need to!

Very poor service the mechanic doesn't know anything about certain cars. The mechanic has no…read morerespect for people's personal cars. He smokes inside every car and when he drives to town fair tire in Enfield he texts and drives. He pisses out in public near their used cars. And he smokes weed on his break time and than he drives back. He gets frustrated easily when he doesn't like what he hears. He backed someone's lifted truck into an elderly guys car and the guy had a huge dent in the front. He likes to spit in the garage and smokes ten packs a day and he talks sexually. Don't go to this guy he's doesn't have the manners to be a mechanic. I hang out there with him and noticed everything and I want to share this all

They have full serve, the pumps are now more updated, and it's less of a crazy mess than the Shell…read moreStation on Williams Street. So, not too shabby.

I've been taking both my car and my truck there for over 15 years. I come from a family of auto…read moremechanics. So I can assure you that Matt is A-1. He's also honest! The only negative is their prices are higher than the going rate. Since I'm a non mechanical single woman, however, the peace of mind is worth it. The entire staff are super nice. And, in the morning, the coffee is delicious! It's a pleasure to deal with them.

DO NOT TAKE YOUR CAR HERE! IF I COULD GIVE THEM NEGATIVE STARS ..I WOULD!! We had our car towed…read morehere after it died as my husband got off the highway in Longmeadow due to alternator. I believe there are different people running this garage now...and they charged us $921 for an Alternator...the labor was over $500. The going rate is more like $700 or even less ....NEVER AGAIN! We had the car towed there because it was down the street from where it died and we had worked with Phil in the past and he was pretty reasonable. It was a quick decision made in the middle of the night (husband was coming home from work in Northampton at 12:30 am. I think Phil is gone and the new management are not the same! DO NOT USE THEM because they will OVER CHARGE YOU and take advantage of you.