I am writing this review for a family member who doesn't know what Yelp is but felt compelled to get the word out about this place.
They went to Pride to fill their truck and after driving away roughly 2 miles later the truck went dead. Turns out, the Pride stations delivery driver put diesel fuel on the regular gas tank. So anyone filling their vehicles with gasoline was unknowingly filling there vehicles with Diesel. That's fine, mistakes happen but like any good company....it's not how you handle your day to day business (most do a good job or at least strive to do so) but rather how you handle business when things go wrong.
What's happened since then is a crime. First off, we were told by the owner (Bob) that he no longer wanted to speak with the woman of the house but rather her husband. Is this the 1950's? When was this ever appropriate!?
Secondly, the vehicle that had an issue was brand new and still under warranty. So we brought it to the dealer for service. Bob didn't like that and wanted us to take it to "his guy". Since the vehicle was still under warranty (and frankly even if it wasn't) we felt taking it to the dealer for service was the best option.
Come to find out the reason the Bob didn't want us to take it to the dealer is because now that this happened to the truck the and the dealer knows about it, the warranty is null and void. Bob didn't want the dealer to know about this occurrence for obvious reasons.
To date, my family member has paid roughly $5,000 to have the vehicle serviced and parts replaced. With each service that was done more were needed after a few days went by and the check engine light would reappear. Each part that came off the vehicle had a distinct smell diesel fuel.
Bob is refusing to pay for any of the work because he wanted us to go to his mechanic. In what world is that acceptable?! I've spoken to him several times and if there's a more arrogant, pompous, sexist person in the world I've yet to meet them.
Stay away from Pride at all costs. I know they're everywhere but supporting them is supporting this complete A-hole. I for one won't do it. read more