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Centennial, CO

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Pep Boys - logo 2013

Pep Boys

(138 reviews)

I've used a few Pep Boys before, in California and pretty regularly in Northglenn, primarily…read morebecause they rotate your tires for free and offer a reasonable price for their service when you use a coupon, so I didn't hesitate to book an appointment at this one. I booked online at this location and showed up at my 9am drop off for my oil change and tire rotation. The place is under pretty major construction, so a bit hectic, but I like to see places that reinvest in their stores. Clerk was quick and efficient, getting me checked in right away and said it'd be about an hour to an hour and a half, which was fine as I brought work with me to do while waiting. About 35 minutes later, I see my car pull up done, which was great!...so I thought. As I went to pay, I asked if my tires were rotated and was told 'No, we're too busy. It would be 4pm before you could pick up if we did that!' Not only did they not do the work, but acted like it was no big deal that they didn't tell me they couldn't do it when I checked in!! Then, when they ring me up, the price of my oil change had gone up nearly 35% from 3 months ago, so even with a 25% off coupon, I walked out the door $73 poorer and only half the work done. Hey, I get it when things are backed up or don't go as planned, but don't act like it doesn't matter to a paying customer. I could have paid the same price at the dealer, sat in a luxury lobby, had free lattes and had my car washed...which is what I'll be doing from now on. Bummer!

These guys potentially saved me up to $20K by directing me to my dealership since my car's still…read moreunder warranty and should cover the transmission maintenance cost. These are honest mechanics who can be trusted!!!

AutoNation Buick GMC Park Meadows

AutoNation Buick GMC Park Meadows

(183 reviews)

Max is amazing! Definitely recommend buying or selling a car with him! Very good experience with…read morethis dealership.

I traded in my 2025 Ford Explorer ST to AutoNation Buick GMC Park Meadows on May 18 and purchased a…read more2017 Audi Q7. The transaction left approximately $21,000 in trade equity owed back to me. I was told by the finance person, Tyler Murphy, that it would take "two weeks conservatively" to receive the equity check. Instead, AutoNation delayed the equity payment for weeks, citing internal policy and title-processing issues. During that time, the new loan on the Audi was funded, the payoff on my trade was completed, and the credit union that held the trade loan confirmed that the payoff/title issue had been cleared on its end. Despite this, AutoNation refused to release my equity check in a timely manner. I repeatedly followed up with the dealership, including J. Kramer, sales manager, and Nick Sandberg, finance manager. I also escalated the issue to AutoNation corporate and received two replies from a corporate representative named Bridgett, but those replies did not provide concrete information, and promised follow-up timelines were not met. AutoNation eventually issued the check, but by that point the delay had already caused significant financial harm. Chase then placed a mandatory hold on the large dealership check until June 23, and I was told the hold was due to NSF/check reversal issues involving AutoNation checks. As a result, from the May 18 transaction date until June 23 at the earliest, I was left without usable access to approximately $21,000 owed to me from a completed vehicle transaction -- a 36-day delay, assuming the check clears and is not returned. In my opinion, this is an unacceptable way to treat a customer. A large national dealership should not require a customer to bear all of the financial risk and delay for weeks after a vehicle transaction is complete.

Wreck Effects Auto Body

Wreck Effects Auto Body

(47 reviews)

Wreck Effects Auto Body is truly a rare gem in the auto industry…read more We were referred to them by our trusted mechanic after our family SUV was involved in an accident. Not only did they store our Lexus LX for nearly two months while the at-fault insurance company (cough USAA cough) dragged their feet, but they also helped protect us from being bullied and ignored during the entire claims process. They advocated for us when the at-fault's insurance company stopped responding to our emails and calls and walked us through every step with patience, clarity, and compassion. When it came time to purchase a replacement vehicle, they even did a pre-purchase inspection to make sure it was safe for our family. That kind of care and attention to detail is something you don't see every day. Everyone we interacted with at Wreck Effects was genuine, kind, and down-to-earth. They never tried to upsell us or take advantage of the situation--instead, they extended us grace, gave us honest advice, and went above and beyond when they didn't have to. I would recommend them to absolutely anyone, especially those with luxury vehicles. Their professionalism, communication, and integrity are unmatched. If you're looking for people who will treat you like more than just a number, this is the shop to trust.

Work was done great! I've used some other shops before and I noticed issues later on. For context,…read moreI have an older vehicle but the paint match is perfect and it's around 2 months from receiving my car back from them. Very pleased with the work and great job!

Shell - servicestations - Updated October 2026

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