I've been a customer for several years. I will promote Anne and Monroe Cleaners to all of my friends from now on. If you wish to continue service with Sheldon Cleaners, please take pictures of your dropped off items while you are at the facility. I dropped off my wool winter coat with a belt. When I collected all my dry clean items I noticed my belt was missing. I told the rep,not the same rep that collected all my items initially that my belt was missing. She reported this as a help ticket and told me I should expect a call in a week. I did receive a call stating my belt was found. I returned and the same rep Janelle or something similar brought me a black belt, but want my original belt. I let her know that it wasnt my belt. She then responded, I collected all you items and you didn't bring a belt in. We we found you a belt to replace the belt you never brought in. She did this with a rude attitude. I spoke with the manager who manages a handful of GR locations and she stated there may be nothing that can be done about my belt. I spent $500 dollars on a coat that I cannot where without my belt. The manager states that she will speak with the rep that was rude to me on two occasions to get her side of the story and get back to me. I am in the customer service industry and this is the first time I'm writing a review to stress the importance of taking a picture of your items in the event this company says you never brought it I. When you know you did. I HIGHLY recommend Anne and Monroe Cleaners. They address our lab coats for the business I work for and do so with exceptional customer service!!! read more