1. Martinizing Dry Cleaning

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Grand Rapids, MI

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Martinizing Dry Cleaning

1.0 (1 review)

Services - Martinizing Dry Cleaning

Dry cleaning

Stain treatment

Martinizing Dry Cleaning Photos

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15 years ago

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Sheldon Cleaners

Sheldon Cleaners

(7 reviews)

Wow, I guess I'm required to give one star. When I walked up to the store and the only attendant…read morewas outside taking a smoke break, that should have been a sign to go elsewhere. When I picked up my clothes, they luckily did not smell like smoke. When I dropped my clothes off (1 sweater, 1 silk shirt, and 1 coat), I had pointed out some spills on the coat and a stain on the silk shirt. They put tape on to mark the stains. The attendant brought my clothes and I handed her my credit card. While she rang me up I looked at my clothes, and saw that the spills on both the coat AND silk shirt were all still there. I asked her about it and she was like, "Oh we put a mark that we suggest water cleaning on the shirt." Ahem, a silk shirt that is dry clean only? I don't think so. It'd have been one thing if the attendant had pointed out the stains right away and said they couldn't get them out. I said that when I'd dropped my stuff off, I had pointed out those stains, so was there anything I could do to get this remedied? $33 to have only 1 of three items come out clean? She said there was nothing I could do. I asked again and said that seemed surprising that they have nothing they can offer. She said that I could pay to have them clean it again. HA. I told her I would not be taking any more clothes there ever again. And I hope you don't either. Neither salesgirl I met was remotely friendly, plus they didn't clean my clothes or stand behind their product. BAD.

I've been using this place for a year. They just destroyed a shirt --completed washed out all color…read morevia a dry cleaning--and they said it's a "natural process where the color separates from the fiber." Well, yes, if you use harsh dirty chemicals on the clothes during their dry cleaning process. They've offered no refund even on their terrible service. Don't go here. Counter staff is nice, product is not.

Sheldon Cleaners - Markings on shoulder

Sheldon Cleaners

(48 reviews)

$

Though this place is called a "cleaner", it is actually a laundromat too! The inside is warm and…read moreclassy and there are plenty of machine sizes for you to get your loads done. For those that want someone to wash and fold (or not), they do have a drop off service and you can save about half if you ask them not to fold. Regarding the laundry machines, they appear to be well maintained and our clothes came out great. (No burning fabric due to hot dryers). The only criticism is that I am not a fan of the card system for using machines and I prefer using good old quarters This said, the washer/dryer prices were reasonable, so if in the area again, we will take another visit.

My experience with Sheldon Cleaners was extremely disappointing, both because they lost my clothing…read moreand because of how the situation was handled afterward. Sheldon Cleaners lost a custom-tailored pair of suit pants that were part of a two-piece suit. After the pants were confirmed lost, the Customer Service Manager asked me to provide my receipt for reimbursement. I sent the receipt, which showed the pants cost $121.34. Instead, I received a check for just $50. From there, the experience only got worse. I spent the next three weeks trying to get ahold of the manager to discuss the reimbursement. Because Sheldon Cleaners does not have a posted policy explaining how lost garments are handled, I hoped we could reach a reasonable resolution, especially considering the entire suit was now unusable without the matching pants. We also had to purchase replacement pants in time for a wedding, in addition to making multiple trips back to the store and spending weeks trying to resolve an issue that wasn't our fault. When I finally reached the manager, she said she would look into it and get back to me. She never did. The following week I left additional messages with her coworkers, and the week after that my calls went unanswered altogether. Eventually, I received an email from the manager stating that the $50 reimbursement was final, and my phone number was blocked, leaving me with no way to continue the conversation. Losing a customer's clothing is frustrating enough, but the complete lack of communication, accountability, and professionalism afterward made the experience worse. A business isn't judged solely by whether mistakes happen--it's judged by how those mistakes are handled. Unfortunately, Sheldon Cleaners failed on both counts. I recommend Suburban Dry Cleaning instead. They clean items in-house rather than sending them out, which reduces the chance of items being lost, and their staff is helpful and kind!

Sheldon Cleaners - The very lovely Katarina!

Sheldon Cleaners

(14 reviews)

$$

Katrina at Sheldon Cleaners is truly one of those rare people who makes your day better the moment…read moreyou meet her. She is funny, cheerful, genuine, and her follow-up/customer service is absolutely impeccable. It was Memorial Day, and my husband dropped off our dry cleaning because we assumed they were closed for the holiday and hadn't put our clothes out for pickup. The very kind pickup gentleman let us know the store was actually open until 3:00 with limited holiday hours. Later that day, I unfortunately had an accident on a silk blouse I planned to wear, so we made a second trip to the cleaners. The moment we went through the drive-through, Katrina immediately started teasing my husband about what he forgot, and we all shared some laughs. During our conversation, she also shared a story about how she and her husband helped someone who was going through a difficult time. It was such a genuine reminder that kindness still exists and that there are truly good-hearted people in the world. Excellent service, wonderful people, and an experience that felt personal in the best way. Sheldon Cleaners is lucky to have her.

Ruined my shirt then said it was "a natural process for color to pull away from the fibers during…read morecleaning" well, yes, when you use too harsh old chemicals to clean a garment. Completely ruined a beautiful shirt and offered no refund even on their terrible service. Don't go here or any Sheldon cleaners.

Martinizing Dry Cleaning - dryclean - Updated October 2026

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