I visited the Kelly Island Store on May 23, 2021 after seeing a billboard advertising 25% prepared…read morefood at this location only. I walked inside of the store, placed my order, socially distanced as I stood in line, and when I got to the cashier to pay, I presented my Rewards Card, and was charged full price. When I inquired as to why the 25% discount wasn't honored the cashier said "that's for online orders only". Strangely, that is NOT mentioned on the billboard, nor on the flyers posted inside the store. I went ahead and paid full price for the item, then patiently waited near the pickup counter when the gal working behind there said "they didn't have enough chicken tenders prepared." I didn't have time to wait and didn't want bone-in chicken as a substitution. I buy the chicken tenders for my pet as a treat, and I buy them every few days, but usually at the Hedgesville Road location. So I told her to forget about it and I waited again in the line to get a refund. Upon returning home, I went to the ROCS website and lodged a complaint. You would think a loyal customer (they can verify via the transaction history) would minimally get a response. As of today's date -- no response. For good measure, I wanted to test out the online ordering portion of the mobile app (new version) that I had on my telephone. I am such a loyal customer that I have FIFTEEN 25% off promotions on my card that I haven't used. I tried to order online, but again, the 25% would not be honored, not even on the online order. The card I have in my possession and registered with the site has an 800# that doesn't work, and the listed email for "help" doesn't work either. I called the local office on John Street and got voicemail, so I left a message. I have gone to the Hedgesville location at least 3 more times since the Kelly Island fiasco and asked the sales clerks for help and no one can seem to figure it out. One fellow told me he asked the manager about my issue and they have no clue what is going on. The clerks at the Hedgesville location did give me a discount when I show them on my phone all of the points/promotions I have accumulated. As as act of good faith, I picked up the new brochure and a new ROCS Rewards card so I could possibly register a new card. When I go to register this new card, although inputting all of the numbers and registration code correctly, it tells me that it is inactive or the input was incorrect. I have made numerous attempts and know the inputs are accurate, although the system seems to disagree. Since from the website, I received no resolution to my complaint, I went to ROCS Facebook page and sent several messages. At this writing, it's been 6 days now without a whisper from anyone representing ROCS. I decided to email ROCS direct at their stated email address of help@rocsstarrewards.com, and the email continuously gets bounced back to me. I had no other alternative than to place this truthful and candid review of ROCS Convenience Stores because of their lack of professionalism in attending to customer needs. I haven't been to Sheetz in YEARS because I have been loyal to my "local neighborhood store", but I am highly considering making Sheetz my new go-to. It will either be that, or the new Rutter's that will be going in nearby. I will convey, that the staff at the Kelly Island store was rude and insincere when they "apologized for the inconvenience." But in contrast, the staff at the Hedgesville Road location have always been fantastic, friendly, efficient and helpful. I am currently weighing my options.

Great store. Good prices. Nice staff. Gas in wv high but…read morepumps always clean and work efficiently. Coffee is always good And Hot!!

Appears to be run by a very friendly immigrant family, the bathrooms and store should get an award…read morefor cleanliness. I travel this region doing gutter estimates for leaffilter and this location was greatly needed.

Come to pick up theWashington Post. It's a 50/50, meaning sometimes they have it, sometimes they…read moredon't. When they do, depending on the weather and our timing,we might get a hot chocolate or cold drink and maybe taquitos.

This location is small and well stocked. They stick to the 7 Eleven standards with customer…read moreservice, inventory, cleanliness, and overall brand name kitchiness. I had a great experience here in that they didn't hesitate to ring me up and today was a special day for their mascot beverage chiller, Slurpee!! Fifty years old for this tasty drink in many flavors. I love love love Coke flavor, so that's what I got for free! The store had a sign on the door on where to go get your freebie and cups ready for Slurpee fans. There was a nice associate mopping the floor from spills and the clerk's kept people moving. Hot ready-made burgers, hot dogs, pizza, and taquitos were on the counter. Cold sandwiches, salads, fruits, and cheese/ yogurts in the open fridge bay. There were baked goods and cold desserts for the sweet tooth. Outside you can get quick auto fluids, bags of ice, and rent a movie! They also had their huge trash bags in out front to dump trash. If you're into lottery tickets, they have them! Get yours before you fill up with gas there. Being located in the corner of this narrow street, it's a nice convenience for the area. It's safe and friendly which is nice when on a secluded back road. Don't get spooked! Finally, if you cannot find it, on the right side corner of the t-boned stop from the main highway exit, there's a toilet being used as a planter with plants and flowers in it. Just turn right and head a mile or two to find the store on the left. You can find it that way. Ha!

Horrible! !! Tiny store. Cannot get in or out of the parking lot. Always a long wait. Will NOT…read morestop there.

There's nothing like a BLT to fuel a road trip... Sheetz gets it right. Love to stop there for…read morebreakfast. and the coffee is good too....road gadgets are available if you leave your phone charger at home for example....

Very rude. Paid for my purchase and waited for my receipt. The bag was sitting there an I was…read morestanding waiting. The clerk just ignored me and the said "that's all, we're done", and turned to assist another customer. I was never offered nor asked if I needed a receipt. It may sound trivial, But I will make my purchase at another store before I return here. He acted like he didn't need my business, I surely don't need his arrogance.

From the owner: To maintain a safe and clean environment your local 7-Eleven may be closed between 12am and 5am…read moredaily for enhanced sanitation measures. Some stores may be temporarily closed for sanitation. At 7-Eleven, our doors are always open, and our friendly store teams are ready to serve you. Our fresh, fast and convenient hot foods appeal to any craving, so your on-the-go meal can still be delicious! Come in to any 7-Eleven store and you'll find a broad selection of fresh, high-quality products at an everyday fair price, along with speedy transactions in a clean and friendly shopping environment. Visit your neighborhood 7-Eleven for all your everyday needs and text ""7Rewards"" to 711711 to download the 7-Eleven app and join 7Rewards today!

Lupita is a very kind and helpful store owner, and she has almost anything in there a body needs. I…read moreonly shop at small family owned markets in support of my community.

Easy to access from route 81. Convenient Tesla charging and clean restrooms. What's not to like!!!read more

This was my last stop prior to the long haul rest of the way home. I obviously went out of my way…read moreto come here, as I said in my other review for another location not too far from here. On my way back home I decided to fuel myself up and was the reason for this particular stop. I found a place to park and went inside to place my order on the touchscreen. I already knew what I was going to get which was my usual order when I make a stop at one of these. From the time of my visit here until right now as I am typing this review, it appears that this location is temporarily closed. Usually, on the Sheetz website, that means they are updating the property. Usually a teardown and rebuild to either expand the store or add something to the property. After the touchscreen I made my way to the registers to pay and paid. Made my way back to the kitchen area and waited for my food to be prepared. Once it was ready I then headed out to my vehicle. Sheetz is one of the few places I always check my food before I leave. Upon inspection my food was correct. I usually grab something small to nosh on during the rest of my trip. Food was on par for a Sheetz which I appreciate. Great stop. And it appears that if there is an update, that will make it better here.

When doing street view on this location you can tell that they did a whole shutdown, move, and…read morerebuild of this location. And if you notice on street view of the older location, it was most likely because of a competitor coming in right next door and building a brand new store. So they decided to close this location, move up the road, and build a bigger store. I was in need of getting out of the DC Metro area and I find it best to do my shopping this way. I am almost guaranteed to find what I want and be surprised at the same time. That is basically what happened when I was heading to my destination when I came upon this Sheetz. My visits to Sheetz have dwindled in recent days without having immediate access to several of them within minutes of me. I am sure they will remedy this soon enough with the way the expand, but for now, I have to hope I stumble upon their locations when out venturing. When I saw the familiar red awning I had to stop. Mostly because I had been in my vehicle for quite some time. I was in need of stretching my legs, getting some air, and using the facilities. With this being a newer location I was able to find a spot close to one of the entrances and away from the pumps. You can read that as ample parking. Inside is a spacious place to do your thing and roam about the store. Facilities were clean and up to date. Snackage was ample, sweet tea was abundant. I did my thing here and was definitely able to refresh myself for the remainder of my trip. Sweet tea in hand I headed outside to take in some cool air and stretch these legs a bit more. Entry to this location is easier than most. With the traffic signal it makes it safer to continue on the road.

This morning I was running late and needed a drink. I went through the drive-through and waited…read morefive minutes and never saw an employee. I honked the horn twice, someone looked around the corner and disappeared again. I waited another minute and left. This location always takes forever when ordering food and drinks but this morning was ridiculous with no one even coming to the window.