Lupita is a very kind and helpful store owner, and she has almost anything in there a body needs. I…read moreonly shop at small family owned markets in support of my community.

Rutter's is a convenient "one stop shopping" while traveling (gas, pit stop, grab a snack).read more

Not sure why they let an employee prep food orders sounding like she has the whooping caugh. Could…read morehear her hacking hard around the food and didnt even where a mask to protect public.

I visited the Kelly Island Store on May 23, 2021 after seeing a billboard advertising 25% prepared…read morefood at this location only. I walked inside of the store, placed my order, socially distanced as I stood in line, and when I got to the cashier to pay, I presented my Rewards Card, and was charged full price. When I inquired as to why the 25% discount wasn't honored the cashier said "that's for online orders only". Strangely, that is NOT mentioned on the billboard, nor on the flyers posted inside the store. I went ahead and paid full price for the item, then patiently waited near the pickup counter when the gal working behind there said "they didn't have enough chicken tenders prepared." I didn't have time to wait and didn't want bone-in chicken as a substitution. I buy the chicken tenders for my pet as a treat, and I buy them every few days, but usually at the Hedgesville Road location. So I told her to forget about it and I waited again in the line to get a refund. Upon returning home, I went to the ROCS website and lodged a complaint. You would think a loyal customer (they can verify via the transaction history) would minimally get a response. As of today's date -- no response. For good measure, I wanted to test out the online ordering portion of the mobile app (new version) that I had on my telephone. I am such a loyal customer that I have FIFTEEN 25% off promotions on my card that I haven't used. I tried to order online, but again, the 25% would not be honored, not even on the online order. The card I have in my possession and registered with the site has an 800# that doesn't work, and the listed email for "help" doesn't work either. I called the local office on John Street and got voicemail, so I left a message. I have gone to the Hedgesville location at least 3 more times since the Kelly Island fiasco and asked the sales clerks for help and no one can seem to figure it out. One fellow told me he asked the manager about my issue and they have no clue what is going on. The clerks at the Hedgesville location did give me a discount when I show them on my phone all of the points/promotions I have accumulated. As as act of good faith, I picked up the new brochure and a new ROCS Rewards card so I could possibly register a new card. When I go to register this new card, although inputting all of the numbers and registration code correctly, it tells me that it is inactive or the input was incorrect. I have made numerous attempts and know the inputs are accurate, although the system seems to disagree. Since from the website, I received no resolution to my complaint, I went to ROCS Facebook page and sent several messages. At this writing, it's been 6 days now without a whisper from anyone representing ROCS. I decided to email ROCS direct at their stated email address of help@rocsstarrewards.com, and the email continuously gets bounced back to me. I had no other alternative than to place this truthful and candid review of ROCS Convenience Stores because of their lack of professionalism in attending to customer needs. I haven't been to Sheetz in YEARS because I have been loyal to my "local neighborhood store", but I am highly considering making Sheetz my new go-to. It will either be that, or the new Rutter's that will be going in nearby. I will convey, that the staff at the Kelly Island store was rude and insincere when they "apologized for the inconvenience." But in contrast, the staff at the Hedgesville Road location have always been fantastic, friendly, efficient and helpful. I am currently weighing my options.

Great store. Good prices. Nice staff. Gas in wv high but…read morepumps always clean and work efficiently. Coffee is always good And Hot!!

Recently starting having Diesel Fuel delivered to our store. They have been on point for serving…read moreour needs. Thanks Kevin for getting everthing set up and Bill for the the great service.

This place used to be my go-to for breakfast burritos before work every morning. Usually I'll just…read moregrab one from the pre-made section by the counter but occasionally I like to get them fresh-made. That is until they hired this one girl in the kitchen who is incapable of putting together a breakfast burrito. She seems to not care about the food she prepares at all. This morning was the 3rd time she made my burrito and it will be the last. I always get a sausage, egg, and cheese with salsa added. 1st time she used cocktail sauce instead of salsa. 2nd time she forgot to add the cheese. This time she managed to fuse the paper wrap to the tortilla, causing the burrito to fall apart as I opened it. It seems this employee needs to be retrained on how to prepare food.

One of the cleaner 7-elevens I've been to. The aisles and drink machines were all clean. The food…read moredid not look like they were sitting on there all day. The cashier had some spunk, she half jokingly told a customer not to complain if nothing is wrong. So true! The customer was saying the slurpee machine was probably broken but it was actually working just fine after the customer tried using it. The area was well lit and and the parking lot was clean. I got what I needed and was in and out with out any issues.

Love our local 7-eleven! Its definitely one of the cleaner 7-eleven i've been to. Cashiers are…read morealways efficient and friendly. They have a little bit of everything from snacks to souvenirs.

Easy to access from route 81. Convenient Tesla charging and clean restrooms. What's not to like!!!read more

This was my last stop prior to the long haul rest of the way home. I obviously went out of my way…read moreto come here, as I said in my other review for another location not too far from here. On my way back home I decided to fuel myself up and was the reason for this particular stop. I found a place to park and went inside to place my order on the touchscreen. I already knew what I was going to get which was my usual order when I make a stop at one of these. From the time of my visit here until right now as I am typing this review, it appears that this location is temporarily closed. Usually, on the Sheetz website, that means they are updating the property. Usually a teardown and rebuild to either expand the store or add something to the property. After the touchscreen I made my way to the registers to pay and paid. Made my way back to the kitchen area and waited for my food to be prepared. Once it was ready I then headed out to my vehicle. Sheetz is one of the few places I always check my food before I leave. Upon inspection my food was correct. I usually grab something small to nosh on during the rest of my trip. Food was on par for a Sheetz which I appreciate. Great stop. And it appears that if there is an update, that will make it better here.

Good food every time. Just get the weirdos loitering outside at night begging for money the heck…read moreout of there!

I've called since yesterday night .. legit back to back to back. & still this morning, back to back…read moreto back too many times & no one is answering to address this concern!! Bun was burnt, chicken was burnt. I requested tomatoes & there's none. I requested pickle(s) & they put that baby one.

The store employees were condescending and wouldn't even show me where tge tape was to buy after…read morerefusing my closed package. 0 stars

If I could give less than one star, I would. The experience I had today was unpleasant to say the…read moreleast. A line of people, one cashier. She hollers for help, so another equally incompetent cashier opens the second register. My turn comes up, the first lady just walks away. After waiting longer, the second cashier informs me that my prescription won't be ready for another 30 minutes. Three hours after the prescription had been called in. Why the delay? "We're busy," was the response. Said in the most insulting, rude, snotty tone. This is not the first time we have encountered long lines and rude staff. Will be changing our pharmacy immediately.