ROCS Local Market is a chain consisting of approximately 15 locations around what they refer to as…read morebeing the Eastern Panhandle area. And no, they aren't really what I would term a market. They're more like gasoline station/convenience store operations. You really wouldn't want to do your family grocery shopping at a Rocs. But for a convenience store or to fill up with gasoline (this particular station is a BP) they're rather good, super clean and friendly. ROCS Local Market is also a rather good fast food operation with foot long dogs, pizza, varying sandwiches and what they term "mini-meals." For what it is, being little more than a typical gasoline/convenience store operation, it's one of the better ones.

curbside order for pick up 20 minutes. It was just sitting on the rack and it says that it was…read moredelivered to me 20 minutes ago, but it was never brought out to me.

If you need anything sheets, will have it sometimes the price is not great but food's good gas is…read moregood and it's a well run company. They also have a free ATM at all times.

This is a family owned business ,the people who own the place are always friendly to whom ever co.e…read morein to shop. I've never have a bad shopping experience there, use to go everyday, now not as often, but want to thank the family who owns it for being so kind to everyone. Thanks.

Advertises for gas discounts on the GetUpside App but refuses to credit the money back. It has…read morehappened 2x at this station. I haven't had a issue with the same branded smaller station across the street.

The employees are always friendly & helpful! Clean store! Good place to buy milk when you're in a…read morehurry!!

Always a great visit-- excellant friendly staff, fast service, fresh food, and casual atmoshere…read more They offer pizza, salads, subs-hot and cold- and desserts. Carry out or dine in. Tables and booths. Ample parking My rating rationale +1 Service +1 Food~Taste/flavor/quality +1 Presentation +1 Atmosphere/vibe +1 Value

This place was wonderful! The ladies were super sweet walking in and had the best service. I love…read morethat it was a whole in a wall place with delicious sandwiches. The chicken cheesesteak was amazing and I would come back again.

I visited the Kelly Island Store on May 23, 2021 after seeing a billboard advertising 25% prepared…read morefood at this location only. I walked inside of the store, placed my order, socially distanced as I stood in line, and when I got to the cashier to pay, I presented my Rewards Card, and was charged full price. When I inquired as to why the 25% discount wasn't honored the cashier said "that's for online orders only". Strangely, that is NOT mentioned on the billboard, nor on the flyers posted inside the store. I went ahead and paid full price for the item, then patiently waited near the pickup counter when the gal working behind there said "they didn't have enough chicken tenders prepared." I didn't have time to wait and didn't want bone-in chicken as a substitution. I buy the chicken tenders for my pet as a treat, and I buy them every few days, but usually at the Hedgesville Road location. So I told her to forget about it and I waited again in the line to get a refund. Upon returning home, I went to the ROCS website and lodged a complaint. You would think a loyal customer (they can verify via the transaction history) would minimally get a response. As of today's date -- no response. For good measure, I wanted to test out the online ordering portion of the mobile app (new version) that I had on my telephone. I am such a loyal customer that I have FIFTEEN 25% off promotions on my card that I haven't used. I tried to order online, but again, the 25% would not be honored, not even on the online order. The card I have in my possession and registered with the site has an 800# that doesn't work, and the listed email for "help" doesn't work either. I called the local office on John Street and got voicemail, so I left a message. I have gone to the Hedgesville location at least 3 more times since the Kelly Island fiasco and asked the sales clerks for help and no one can seem to figure it out. One fellow told me he asked the manager about my issue and they have no clue what is going on. The clerks at the Hedgesville location did give me a discount when I show them on my phone all of the points/promotions I have accumulated. As as act of good faith, I picked up the new brochure and a new ROCS Rewards card so I could possibly register a new card. When I go to register this new card, although inputting all of the numbers and registration code correctly, it tells me that it is inactive or the input was incorrect. I have made numerous attempts and know the inputs are accurate, although the system seems to disagree. Since from the website, I received no resolution to my complaint, I went to ROCS Facebook page and sent several messages. At this writing, it's been 6 days now without a whisper from anyone representing ROCS. I decided to email ROCS direct at their stated email address of help@rocsstarrewards.com, and the email continuously gets bounced back to me. I had no other alternative than to place this truthful and candid review of ROCS Convenience Stores because of their lack of professionalism in attending to customer needs. I haven't been to Sheetz in YEARS because I have been loyal to my "local neighborhood store", but I am highly considering making Sheetz my new go-to. It will either be that, or the new Rutter's that will be going in nearby. I will convey, that the staff at the Kelly Island store was rude and insincere when they "apologized for the inconvenience." But in contrast, the staff at the Hedgesville Road location have always been fantastic, friendly, efficient and helpful. I am currently weighing my options.

Great store. Good prices. Nice staff. Gas in wv high but…read morepumps always clean and work efficiently. Coffee is always good And Hot!!

Appears to be run by a very friendly immigrant family, the bathrooms and store should get an award…read morefor cleanliness. I travel this region doing gutter estimates for leaffilter and this location was greatly needed.

This is a great place for deli sandwiches and pizza at reasonable prices. Sandwiches are big so…read moreorder appropriately. Service was quick and friendly. Pizza reminds me of pizzas from my childhood. Unsure what the ingredient is that triggers that but it will make me come back for more.

I came here with my train loving grandsons. We came at lunch time on a nice warm day and the…read moreoutside seating was loaded with many working men so I was quite happy with our choice before even going in. The guy at the register made sure I knew how big the regular burgers were so I knew what to order for the 4 year olds. He also let me know how long a pizza would take and discussed train schedules with the boys. The inside of the building has seating as well as many picnic tables outside. The cheeseburgers we ordered were very tasty. The dining room and main room are almost a museum of the area. So much to look at. There is also a little convenience store vibe. The boys live near here so we will be back and maybe call in a pizza order ahead of time so we can try that next.