Easy to schedule a mobile grooming session. They are timely in their response and the groomers are…read morealways friendly and helpful.

We just moved to the area a couple of months ago and had a terrible experience at a different…read moregroomer (my dog had cuts all over his body with bleeding quicks) with good ratings. So we were nervous to try yet another new place in the area. So glad we chose this place. The staff were friendly and had a lot of dogs coming in and out of the store when we checked my dog in for a haircut. He's a 9 lbs Havanese and we asked for a puppy cut. Everything was done in 2.5 hours and he came out looking adorable. We will most definitely be back!!

They are always professional and treat our dog like family. I won't go anywhere else. Timing is…read morealways right. Sometimes I call and within 24 hours they accept my appointment

Took my poodle for a trim very uneven, as if they use scissors accidentally brought him back a…read moresecond time and the exact same thing happened. Looking good did not do a good job.

This spot is near my house and I am glad I found them. They're pleasant people, well priced, and…read morethey did a great job on both of my dogs (maltipoo and schnoodle). I've noticed many places do not listen to instructions super well, but they nailed it here. Looking forward to returning again. Just make sure you bring cash -- they do not take Zelle or credit card.

She grooms my two persian cats for years. Excellent job. Prices reasonable and she is so patient…read morewith my cats. They come back looking beautiful

This turned out to be a great experience. I wasn't sure what to expect. Not because I didn't have…read morefaith in the business given all the five star reviews, but I was nervous about my dog as a three month old puppy who's nipping and can be kind of a spaz. I left there feeling at ease that the employees would handle her just fine - that's the feeling that they gave me and when I walked in an hour and a half later, I found her cool as a cucumber sitting on the table, waiting to get her ears cleaned. They said she did really well. She's clean as can be, smells nice and completely exhausted. I call that a good visit! I will be back and tell my friends!

I have had groomers before this one and they just do it there way even when u express what u want…read more I liked that they did what I asked for and the whole experience was fantastic price and quality was excellent I highly recommend this place to everyone people were great If I could I would give them a ten stars

First let me say that the space is beautiful and clean. Smells great. Staff was amazing. Jack cut…read moremy dog's hair and he could not have been kinder to my pet. I would have granted 5 stars except for the extremely high cost of the grooming.

Hair cut and color.... On point!!!!! They never fail us. People have stopped and asked us where…read moreMatilda got her fur done and I'm always happy to refer them here. Matilda is a vibe all her own and she rocked her hairdo. I love this place!!

Just good grooming! Efficient, friendly and fast. Easy availability . Good location easy parkingread more

We just moved from the city and have tried a few other groomers out here with not much luck. 2…read moredifferent people at the dog park recommended this place. Our pup has been here a couple times now and always looks and smells amazing each time! They listen to what we like and always exceeds expectations. Highly recommend!

I visited this Petco recently and was absolutely horrified by what I saw in the fish section. There…read morewere multiple dead fish sitting in cups on the shelves, bettas with their tails torn off or badly bitten, and water so dark or cloudy you couldn't even see the fish inside. These animals were clearly suffering and had been neglected for some time. I brought one of the suffering fish to the manager, explained what I had found, and asked if I could surrender the fish into my care so it wouldn't have to endure more. Instead of being met with concern or even basic professionalism, the manager seemed annoyed that I had interrupted him. He claimed he had "checked them this morning," which was clearly not true given the condition of the fish I showed him. He put the fish back on the shelf -- to still be sold. I'm honestly shaken by the lack of compassion and the complete disregard for these animals' welfare. I expected a pet store to have basic standards of care, and I certainly didn't expect to be treated poorly for trying to do the right thing. If you care about animals, please think twice before shopping here. I won't be returning.

I've always taken my Golden doodle to be bathed here since he was a puppy and groomer Katie is…read morealways the best. Last 3 appointments the grooming manager carries a horrible and rude attitude towards us. DO NOT BRING YOUR DOG HERE, beware!

We absolutely love and adore the Dogtastic Team! Our girls are rescues and have some specific…read morepersonalities and needs, and Dogtastic always welcomes them with open arms. Not only do the pups love it, but we have peace of mind knowing they are playing and well taken care of. We would recommend Dogtastic without hesitation for Dog Daycare and Boarding!! 15/10 stars

My dog loves going there, so I love it! It's nice for him to interact with other dogs. The staff…read moreis very nice and attentive to the dogs.

Mario does an amazing job. He truly cares about Peppa and always gives him the perfect haircut. I…read morehighly recommend Mario and the service at Novi Grooming.

Lola! First groom. Kaitlyn and owner Novi were awesome ! Highly recommend this businessread more

Late July my beloved python, Bananas, had suddenly passed after 7 wonderful years having her. There…read moreis no other place I would take her for her cremation than Trusted Journey. I want to specifically thank the staff who helped me with everything from dropping off Bananas, to picking up the ashes. Sabrina helped with arrangements and was very caring and professional throughout every detail. She explained all of the services, pricing, and timeline for everything before I could even ask. I had requested Charlie for the cremation. Although I didn't witness the cremation, I know he took exceptional care of my python just from the brief conversation I had with him when I made the arrangements. I requested to chat with him and he took time out of his day to do just that. I also spoke with Ashley who handled processing the cremated remains. She too took time out of her day to talk with me. She was also very professional and listened to my requests without any hesitation. She followed my requests without issue. I didn't want to sound too picky, but Ashley assured me my requests would be fulfilled. Next I want to thank Mel who took the clay print of Bananas' tail. I'm sure it's difficult taking a print of a flimsy tail, but she did it. Also thank you to Caitlin who made the ceramic print. She has done ceramic prints for my pets in the past and she truly has the artistic touch. And of course thank you to Natalie and Tiffany who greeted me warmly and with compassion when I first stepped into the office to drop off Bananas and when I arrived days later to pick up her cremated remains. Everyone at Trusted Journey does their work with exceptional care and compassion. I will always bring my pets here when the difficult time of saying goodbye comes around.

We had lost our Beloved little 8yr Old due to Pyometra & it was advised best by the Vet where we…read morehad taken her on Sunday 4/14/24 emergency services in Grayslake IL being we are from Salem Lakes Wi. for her grave condition she was in to put her down & was suggested if we choose to have her remains cremated that they could arrange thru Hinsdale Animal and Crematory,,,,First off I want to say THANK YOU to all whom handled our beloved lil baby Girl ,I would & I do recommend this service for their professionalism that they had offered & Being very courteous & Very Polite & Compassion in our situation, me & my family is very thankful for all they had done ,Thank you to all & God Bless