Three adult women went for a spa day. To sum it up, the experience overall was super…read moredisappointing. Before going, I asked a lot of questions about the facility as we were looking for a totally relaxing experience. I booked massages and facials I was told there was both a steam room and sauna to relax in while waiting for each other to complete the services. From the minute we walked in the door we felt bad vibes. The young girl manning the front desk set the tone--no friendly greeting, slow, and uninformative when giving us a "tour" of the facility. My immediate reaction when viewing the premises was that it was old and not clean. In the "shower /steam room" (for one person), long dark hair was all over the tile and there was rust by the pipes. When I brought this to the attention of the girl, she literally said nothing. I then asked about using the sauna and she told me it was closed. Now, I called three days before our appointments asking specifically about the amenities and was not told it was broken. Walking by the "sauna room", you could see it was now used for storage. This left no options other than to sit in the relaxation room. The lounges were comfortable, but there was no reading material and the refreshments were minimal. We could hear talking and cackling from other areas of the spa from the "relaxation room" and had to close the door to minimize the noise. At one point, a dog was barking in building. The only good thing about the visit was my massage with Desiree was very good. My friends were not as impressed with their services. The final blow was during checkout. The same young girl didn't understand billing and said she could not produce a bill for the services until I paid in full. WHAT? I was literally doing the math trying to figure out what was being charged when she also informed me of a "3% convenience charge" . Again, WHAT? That was never disclosed to us nor was it mentioned on the website. The girl first told me it was the markup for the new prices in 2024. Then she told me it was a fee that went to the owner. Garbage! OK, enough of this spa. Moving on to find another one.

So I went in for a facial with Sandra. The girl in the lobby first showed me to the "relaxation…read morearea." It was nice but a little boring. The good thing is they have tea, coffee, and water. Also really clean bathroom. I got bored so I went back out to the lobby. The facial itself was very good. The room was a little small but Sandra was very professional, her hands are gentle and she knows how to give a facial. She really reads the forms that you fill out at the beginning, and she made sure she didn't use a product I am allergic to. She also gives you a massage on your neck, arms, and side of your face towards the end. You get a mask towards the end as well. The products smell really good and, again, her hands are gentle. It was a very good experience and I would go back. She uses steam which I wasn't used to, but it was interesting. My skin looks very smooth and clean. I would go back. Definitely would recommend Sandra!

Rocci's was recommended to me by another customer. I couldn't say enough good things about the…read moresalon. I saw Sabrina for hair color, highlights, and a hair cut. She is so kind and really knowledgeable and professional. She does a very thorough job. I was SO happy with the outcome. I've heard very good things about other stylists as well, including the owners. I would definitely recommend them and I have already booked my next appointment.

Just because you pay more, doesn't guarantee you'll get a better haircut! I went for a simple shag…read morehaircut. I don't know what haircut I received, but it didn't resemble a shag. Couldn't do anything with it, short in the back, long in the front. Went back 2 weeks later, stylist said she must have forgotten to cut the front shorter when she took more off the back. When I got home the second time, my hair still uneven on the sides. $60 later and I'll be paying someone else to fix my hair... 2 strikes, you're out! Save your money!

I got my hair done by Drue and she did such a beautiful job! She was so careful, patient, and made…read moresure everything looked perfect. The whole salon had such a cozy, welcoming vibe too, it just felt super comfortable being there and my hair turned out exactly how I wanted it. I'll definitely be coming back to her!

FYI - To anyone looking to remove those unwanted ugly hairs on your body.... I HIGHLY recommend…read moreAngie at U360!! I started going around 10 weeks ago and I am so so so happy! I can't tell you enough how pleased I am with the results and friendly service she provides. I meet Angie 10 weeks ago, and I was skeptical because I have have tried laser hair removal several times in the past here in Jackson and also traveled to Novi and other area. I have not had good results.. I have struggled my whole life with unwanted hair and I can honestly say this has changed my view of myself/body... I am so happy! Please do NOT hesitate, if you have been wondering or wanting to do this... call Angie today or send a PM onU360 FB and she will take care of you! Get in before the end of January for some very very GREAT GREAT DEALS!!! (If you don't need laser hair removal but you know anyone who has struggled with unwanted hair -please let them know about this place!)

I have been to this spa several times and purchased a membership. I have now been a member almost a…read moreyear and have enjoyed several different types of massage and a few of the facials. So far, I haven't found a person that is not up to par on the skills needed for either service. I can say as it comes to facials, I'm a bit sensitive, but every experience has been nice. Every time I leave I feel rejuvenated whether I've come in to relax or come in for a therapeutic massage. Also, for those who prefer to visit Black/local owned businesses. This is one, which was the reason I originally gave it a try!

10/10 recommend Alyssa at this location!! I booked this appointment spontaneously during finals…read moreweek, and it was the best decision I ever made. I've had many massages at many different locations, and this is one location I'd definitely return to in the future. Alyssa made 60 minutes feel like my usual 120 minute session, and she focused on every section that needed attention. Overall the staff were very nice and informative, and made the experience very relaxing and enjoyable. Thanks Alyssa!!

Gloria is great! She is super knowledgeable and skilled at her profession. This is one of the few…read moreplaces on this side of the state that does Mayan Abdominal Massage which helps not only with fertility but also other areas of women's health. So glad I found this place!

I have been going here regularly to see Kelleyrae for a bikini wax and she is awesome! Makes me…read morefeel super comfortable and is extremely thorough. Her waxes cost what is in the normal range but I feel like you get more than what you may pay for at other waxing places. The type of wax she uses is soy based and is much gentler than conventional waxes, which helps prevent ingrown hairs. The only thing I would say is that I wish she would cover more of the table with a disposable paper covering. It would just make me feel a little bit better about laying pants-less on the table. I highly recommend for both first timers and people who are looking to get a good quality wax. She is the best I have found, by far.

Best facial I've ever had! I've had other facials but they've never given as nice of a…read moreshoulder/décolletage massage as they did! Will definitely be returning, especially because of the price range

This place is still one of the best salons in Hillsdale County. I love all of the girls here and…read morethey offer so many services!

I don't like leaving bad reviews but this was awful and I wish someone would have left an honest…read morereview before I came in. My hair is uneven, looks nothing like what I wanted, and she chopped off way more than we agreed on. She also tried blaming my 'knotty' hair that felt like it was 'coated in something' on buildup but after one feel I realized she didn't fully wash out the conditioner. She also tried styling my hair, she rushed through it and I left the salon with dirty hair that looked unbrushed and frizzy. Will say that she was nice and the salon was clean. But I just practically paid her to destroy my hair lol