rude staff, on hold for 45 mins, only to get on the phone with them, for them to tell me that I was…read morenot prepared and for them to hang up on me after 2 mins on the phone. terrible pharmacy staff. impatient

I'm writing this review on behalf of my father. This Walgreens has horrible customer service. My…read moreDad spends at least 20 minutes every single month on the phone with the pharmacy. The workers here have horrible attitude and they are very rude. It takes so much effort to get a medication every month that my Dad says he'll need another medication for the stress of dealing with the Pharmacy. Do better Walgreens.

Calls doctor to refill script. Call pharmacy at 8 am "oh yeah we have everything on file". Goes at…read more8pm "oh yeah we sent the doctor a fax this afternoon and they haven't gotten back to us. I would try calling them tomorrow"." Incompetency at its finest.

Great deals and super service! It's also really close to home so it's convenient: ). They always…read morehave knowledgeable staff too!

This is the worst pharmacy on earth.They never answer the phone and when they do they hang up on…read moreyou after you waited an hour for a human. there costumer service with patients is the worst I have ever seen, scripts are never filled within stated time frame and there is always long lines to pick up your script

Now that Rite Aid is going out of business my local options are here or CVS. I stopped using these…read moreoptions because my prescriptions are always messed up. This is my first time back since switching back to them and I'm thinking maybe the depression isn't as bad as dealing with Walgreens is... They call to say my meds haven't been picked up... would have been cool to know they were ready!!! Now I'm calling and no one answers. Always says they're busy. If you can't handle the customer load then maybe make some changes, don't just keep doing the same old thing knowing it isn't working for the customers!

Horrible last month they had too order a prescription for me a prescription i get every month they…read moredidnt get it until the next day now every month since it was the pharmacy fault they ran out of prescripton

I dropped my bike off here after trying a different Walgreens. These guys were very helpful and…read morethe staff and manager were very helpful. only good Walgreens in the area.

Horrible customer service at pharmacy. Been a customer for years. Have decided to move my business…read moredown the street & never use Walgreens again.

I had a 2:30pm vaccination appointment. Two other people walked in without appointments yet were…read moregiven shots before me. The assistant told the pharmacist that I was waiting but the pharmacist ignored her. I was not served until after 3pm. I will not use this store again.

I recently went to Walgreens to have a prescription filled, and I felt it was important to share my…read moreexperience. I take customer service very seriously, and during my visit I witnessed a challenging situation involving another customer. The individuals involved were very upset about a prescription issue. They were using inappropriate language and continued to pressure the staff to fill a narcotic prescription even though they did not have the proper insurance or documentation. The pharmacy employee assisting them, who I will refer to as Mr. Grant, handled the situation with a high level of professionalism. Despite the way the customers were behaving, he remained calm, respectful, and firm in following the proper procedures. Even when they became more aggressive and tried to intimidate him, he did not lose his composure or respond negatively. It is not easy to stay calm under that kind of pressure, but Mr. Grant showed exactly what good customer service should look like. He put safety, policy, and professionalism first without escalating the situation. I truly appreciate how he handled everything. This is the kind of service and integrity that deserves to be recognized. Thank you, Mr. Grant, for being a great example of professionalism.

If you need a prescription within a couple weeks - go elsewhere. They just can't seem to fill a…read moreprescription without taking 2 weeks - one we ordered was an antibiotic. We really miss the Walgreens that was closer but they closed it. They were always timely and professional. But this one is a nightmare. If I could give no stars, I would.

The worst. Every visit is an issue and a battle. I always arrive knowing it will be a great deal of…read morestress but do my best to be positive. Then after a 30 minute wait inside it begins. First, you need to advise the pharmacy with the same information over and over again while standing in front of them. They're so busy thinking up their next excuse that they don't listen to what a client says. Once you pass that stage it's the wait while you watch everyone scatter about like the Keystone Cops. No matter what it is it's not because of them, and corporate is worse. I only use them because my insurance company is in cahoots with them and I am forced to use them. Pretty sad but I hear Rite Aid was worse. Just saying.

This is undoubtedly the worst pharmacy I've ever dealt with. I've given this place so many second…read morechances over the past few years. I've never been to a pharmacy that has been so consistently awful. I worked as a pharmacy tech for nearly 10 years while I moved and worked my way through school, so I'm aware of a lot of their tactics and can see through a lot of the bull. Because of these experiences, I've also tried to be understanding and patient, as I know there are a lot of moving parts and behind the scenes action. I filled a prescription over a week out from when I needed it, just because this pharmacy has that type of reputation. According to the app, the prescription needed to be approved by my insurance, but told me nothing more. Four days later, I noticed the pharmacy canceled the order, which I only happened to find out when logging into the app, so I called to see what the problem was. I was told that the medication was not in stock and it would be there in two days. A few more days passed and this still hadn't happened, so I called again. This time I spoke to the pharmacist in charge who gave me a number of excuses...my insurance flat out wouldn't pay for it, the medication wasn't in stock and then it was, then it needed a prior authorization, and then they didn't have the right insurance information, despite having had prescriptios filled the previous week. At this point, I told him to pull the prescription and I'd go elsewhere. After hanging up, I found a different pharmacy, but much farther from home. Including the call, my prescription was filled in less than an hour. The pharmacy tech I spoke with immediately found the real issue, which wasn't one of the excuses I'd previously been handed, so I don't buy this store's many woes. I began using the Walgreens app and there hasn't been a single time I've put an order in that I haven't had to call this pharmacy. When I brought this up with the store, I was told that they thought a new app update was probably the issue and that I should "start calling everything in"... to a pharmacy where it isn't unusual to wait on hold 20-30 minutes to speak with someone. This doesn't begin to scratch the surface of what we've dealt with here. My wife and I have been struggling to think of how many of our visits haven't been a battle. I've rehashed a lot of these same concerns with various managers and nothing ever seems to change. From my other experiences, Milford doesn't seem to have many options as far as pharmacies go, but I'll gladly drive out of my way to avoid experiences like this. We all already get caught up in life's stresses. Getting a prescription filled shouldn't be a fight.

The staff and management is very friendly. Had an issue with my order and the manager Ashley called…read moreme and took care of it right away. They are doing curbside pick-up due to Co-Vid and I love it! Makes shopping much more convenient with kids. Reason for the 4 star is bc they seem to be out of stock on a lot of items, maybe due to items being on sale and sold out? Not really sure but I will continue shopping here bc of the convenience and friendly staff.

From the owner: Walgreens is a trusted and convenient local health destination that millions of Americans rely on…read moreevery day. Our founder, Charles R. Walgreen Sr., was known for finding new ways to connect with customers on a personal level and treating each person like a guest in his own home. For over a century, we have expanded that personal connection through our network of neighborhood pharmacies and our innovative health services and products. The foundation for all of this is our trusted pharmacy expertise, and our team members who provide essential care that helps people achieve better health outcomes at an affordable cost.