This is undoubtedly the worst pharmacy I've ever dealt with. I've given this place so many second chances over the past few years. I've never been to a pharmacy that has been so consistently awful. I worked as a pharmacy tech for nearly 10 years while I moved and worked my way through school, so I'm aware of a lot of their tactics and can see through a lot of the bull. Because of these experiences, I've also tried to be understanding and patient, as I know there are a lot of moving parts and behind the scenes action.
I filled a prescription over a week out from when I needed it, just because this pharmacy has that type of reputation. According to the app, the prescription needed to be approved by my insurance, but told me nothing more. Four days later, I noticed the pharmacy canceled the order, which I only happened to find out when logging into the app, so I called to see what the problem was. I was told that the medication was not in stock and it would be there in two days. A few more days passed and this still hadn't happened, so I called again. This time I spoke to the pharmacist in charge who gave me a number of excuses...my insurance flat out wouldn't pay for it, the medication wasn't in stock and then it was, then it needed a prior authorization, and then they didn't have the right insurance information, despite having had prescriptios filled the previous week. At this point, I told him to pull the prescription and I'd go elsewhere. After hanging up, I found a different pharmacy, but much farther from home. Including the call, my prescription was filled in less than an hour.
The pharmacy tech I spoke with immediately found the real issue, which wasn't one of the excuses I'd previously been handed, so I don't buy this store's many woes. I began using the Walgreens app and there hasn't been a single time I've put an order in that I haven't had to call this pharmacy. When I brought this up with the store, I was told that they thought a new app update was probably the issue and that I should "start calling everything in"... to a pharmacy where it isn't unusual to wait on hold 20-30 minutes to speak with someone.
This doesn't begin to scratch the surface of what we've dealt with here. My wife and I have been struggling to think of how many of our visits haven't been a battle. I've rehashed a lot of these same concerns with various managers and nothing ever seems to change. From my other experiences, Milford doesn't seem to have many options as far as pharmacies go, but I'll gladly drive out of my way to avoid experiences like this. We all already get caught up in life's stresses. Getting a prescription filled shouldn't be a fight. read more
