While visiting Duluth recently, I took a guest to SK for a pedicure. While I am not negative or unreasonable by nature, I expect a high service level from a place that exists to serve its clients, yes?
I don't want to over-explain, but if you are looking for a place that is responsive to your basic service and concerns, avoid a SK pedicure at this point.
-Our scheduled appointment was delayed by 50 minutes, during which we sat with our feet in lukewarm pedicure baths in the back of the salon.
-We were then worked on by 1 young and clearly inexperienced person who attempted to serve us both at the same time. She was joined about 20 minutes later by another person, and they rushed through our pedicures. Neither was done at a professional level.
-My person reworked the final polish so many times, it was mottled, wet, and uneven; probably the worst professional pedicure I have received.
- After nearly 2 hours in the salon, I walked bare-footed and wet-polished to the front. There, I tried to salvage the job with polish remover myself.
-We were not offered a discount for our trouble, so I asked for one. This was the most disappointing aspect to me; the owner or manager should have been responsive immediately for the poor service we received, and offered at least some compensation.
-After settling on a minor readjustment, I left feeling pretty unsettled and embarrassed in front of my guest, but I am very clear. If you run a customer service establishment, you have one time to make an impression, then you lose.
-PS, the pedicure costs at SK are 50% over the price I pay in Boston for an always excellent manicure, that I will schedule soon to fix this poorly done job. read more
