This last few years I've continued to go back here for cut and highlights. I absolutely adore…read moreSteph, who does my hair! Not only does she do a great job but she has let me text her spontaneously to see if she has any openings for today (kudos for going above and beyond in customer service and letting me text her personally due to being deaf!) She has always been great at listening if I just want a trim- as well as when I plopped down in the chair and said "cut it short! And give me something a little artistic!". She never gives me a hard tie either for cutting some of my own hair to stretch out the time between haircuts (I'm a busy gal and making time to update my do is always a challenge with crazy my schedule.) Steph is only there on weekdays. It seemed like this last year she was the only person working there at all. They did just hire 2 new people as well so their hours should be back to normal soon.

My daughter and I both saw Stephanie today. Amazing!! She is so personable and very fun to be…read morearound! We had ideas and she had better suggestions. We are both so happy with the whole experience!! Definitely will go back!!!

It took me years to find someone to trust with my hair. My previous stylist and I were together for…read more20 years. The luckiest day was when I googled "salons near me" for a last minute appointment and Tracy was kind enough to fit me in. That was a several months and a few visits ago... and I won't ever go anywhere else again! The entire staff is amazing! You can't go wrong!

I came in Friday needing a last minute brow wax before an event this weekend. Esme able to help me…read moreright away and she did a fantastic job of cleaning up my brows! It's a cute salon, reasonably priced services and it was calm and quiet I'm not from the area but was running errands so I'm grateful to have found this place!

I have been going to Alaina for over a year now I believe! She kills it everytime! We've done a few…read moredifferent colors, but she does amazing work! Everyone in the salon is very welcoming and helpful!

Highly recommend first time greeted by Isabella listened and went to work..I love the color and…read morecut..cute salon everything was sparkling .

Been coming here for months, Heather is awesome! Convenient location right by the shops at arbor…read morelakes right off 94 too.

I have dyed dark hair that I am lightening to blonde, it is a slow process. I went to Salon Sartor…read morefor my second round of lightening and I was extremely unsatisfied with the job Denise did (even worse, she is the owner). I was left with a brassy blonde that looked like a failed home attempt. I later contacted Denise requesting a refund, and she stated that the level of lightening achieved was impresive for one sitting, and I really should have paid more for the amount of foils she use. Half my head is still brown. I would have been satisfied with a partial refund, but her only fix was to have me come in and tone it and add a few extra foils.. Too late, I had already needed to go to another salon the next day (Sunday) and pay an additional $60 to have it corrected so it looked presentable enough to go to work the next day. I would not recommend this salon for the simple fact that the owner can't even honor the mission statement, it's poor business. I've since received great customer service and had an overall positive experience at Simonson Salon and Spa in Maple Grove.

I am sad to write this review but figured it's good information to share with others…read more I read a lot of reviews and I made an appointment with "stylist A", about a month in advance. The day of the appointment I got a call from someone else (stylist B) saying that she was running 20 min behind and asked if I could come 20 min later than scheduled, I said sure and that's what I did. I get there and stylist B greets me, this is when I realized she isn't the person I booked with, based on the picture. She said "your haircut is now with Stylist C and pointed to another woman standing by the desk. I had no choice in the matter and was already very annoyed but the switch ups but didn't feel like I could say no, plus I needed a haircut. Let's just say I was less than thrilled with stylist C and the haircut I ended up with. Also very unhappy with how unprofessional stylist B was, she never mentioned she is taking over my appointment, and she called to change the appointment time and was still unavailable. I also want to mention that I emailed the salon sharing my disappointment and have not heard back at all.. no apology, explanation or anything. So if you have a preference for a stylist make sure they don't change things up on you! Very disappointing customer service.

0/0***Edited Response to Unprofessional Owner:*** I am devastated by how badly my hair has been…read morebutchered, and the owner's shocking response only adds to my frustration. Such an unprofessional, non-factual, and condescending reply reinforces my decision not to return and should serve as a major red flag for anyone considering this establishment. It's particularly troubling that neither the owner nor anyone in authority has had the decency to address my negative experience directly. The baseless attacks on my character are unacceptable, and it's disheartening to see lies and opinions spread publicly without any attempt to understand my side of the story. I want to share my incredibly distressing experience at Lua Nova Salon. I walked in excited for a new hairstyle, having shown the stylist a picture of what I wanted--a long bob (LOB) with layers. However, from the very first cut, I sensed something was off. The stylist next to mine reacted with wide eyes, looking back and forth between my hair and the floor, which immediately raised my concerns. Unfortunately, my fears were confirmed as the stylist butchered my hair. Instead of the layers I requested, I left with a blunt cut short bob that was nothing like what I had envisioned. To make matters worse, I was asked to leave while still in shock and tears. My distress made the stylist uncomfortable--yes, MY tears over my butchered hair were making HER uncomfortable. I was asked to leave looking like this, which made the situation all the more horrifying. I can't believe I walked into a place where, within 15 minutes, all my hair was chopped off, and I was treated as if I were the issue. I felt dismissed and invalidated during a moment that was deeply personal to me. I cannot express how heartbroken I am over this experience. If I could give negative stars, I absolutely would. I strongly advise against sitting in Emma Carlson's chair, as my experience with her was nothing short of horrendous. Please be cautious if you decide to visit this salon. What was meant to be a fresh cut to help me take a step forward in overcoming my deep depression has only made things 20 times worse. I hope others have a better experience, but I certainly will not be returning. I will be surprised and blessed if I make it out of this one. This has truly been an absolute nightmare and one of the worst days of my life. The first picture is my hair before I walked in; the second is the picture I showed the stylist for reference. This is what I was kicked out looking like. I'm still crying over this at 9 PM and can't believe this happened. I balled up what hair is left and put it underneath a barbell cap, topped with a hooded sweatshirt. I can't even look in the mirror. My head is throbbing from how much crying I've done. Date of Appt: 7.8.25 Time of Appt: 3:30 Stylist: Emma (Em) Carlson

My daughter and I were in the last couple weeks and we saw Miranda. She was such a lovely woman…read more Very personable and listened to what we were looking for. My daughter (10) had some pink added to her hair and a trim. Turned out beautiful-she was very happy! A week later she wanted to add some tinsel and I was way overdo for a cut. Miranda did a wonderful job on both of us. I also saw (what I believe) the owner and another stylist working at the same time. Everyone there is so personable and friendly. My husband and son have been clients for forever, even when they were in Ramsey, going roughly every 3 months or so. It's a great spot with wonderful people. Anyone you see, you'll be in great hands. Thank you to Miranda, you did a wonderful job!

Daughter loved this place. The gal was young which was perfect for my 18 y.o…read more First time going there and very happy w the service

Had Phuoc cut my hair and that ish was messed up! He cut my hair so fast (like I'm a hurry - this…read morewas at 9:45am) and was snagging the back of my head a lot... he didn't wash the shampoo completely out of my hair ... I asked for a hardline / part and that shit was messed up the front of the line is thick the rest was skinny and messy ... I would not recommend him.

My son got a very good haircut here. He checked in online and got in right away. The stylist…read more(Renee) was very nice and did a really good job. We would definitely return!

These guys are great! Fast, efficient and priced fairly while delivering exactly what you want - I…read moreliked everything about my visit. Not in town very often, but if I ever need another haircut while nearby I will swing in.

WOW! I'm visiting my husbands family for the holidays from California and needed my hair done for…read morean event. I called this place 2 hours before I was encouraged to come in as a walk-in for a hairdo! She was incredibly fast, friendly, and just on top of her stuff! I loved the outcome of my hair and would DEFINITELY without a doubt recommend this place if you're in the area!